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Avatar of 張雲翔.
Avatar of 張雲翔.
營運副理 @Ace Exchange 王牌數位創新股份有限公司
2022 ~ Present
市場開發、營運主管、專案經理
Within one month
長紀錄,入職3個月內即帶領超過20人的團隊,締造破百萬營業額 團隊最高單月營業額超過2,000,000元 團隊成員遍及美國、加拿大、西班牙、日本、韓國、印尼、菲律賓等國家 學歷 輔仁大學 Fu Jen Catholic University 企業管理技能 Blockchain CEX Sales Operations Management 語言 Chinese — 母語或雙語 English — 專業
Blockchain
CEX
Sales
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
輔仁大學 Fu Jen Catholic University
企業管理
Avatar of HongSen KE.
Avatar of HongSen KE.
Sales & Marketing Manager @聖和汽車股份有限公司 Sheng-Ho Automobiles
2018 ~ Present
Business Development / Product Manager / Product Marketing/ Strategy Manager
Within one month
信任提升、營運管理、品牌經營 經歷:跨國文化協調、品牌轉型、團隊組建調整、業績成倍增長 Changhua County, Taiwan [email protected] Work Experience 營業經理 Sales & Marketing Manager 聖和汽車股份有限公司 Sheng-Ho Automobiles • 二月迄今 聖和汽車,家族企業,台灣旗艦店。2018年因應家族企業品牌轉換需求,帶領團
Business Development
People Oriented
Motivation and Team Building
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Loughborough University
Marketing & Management
Avatar of the user.
Avatar of the user.
Past
Head of Business Operations @51Talk
2022 ~ 2024
Business Development, Product Manager, Project Management, Business Operations, Process Design
Within one month
Management
Planning
Customer Relationship
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
City University of Hong Kong
Marketing
Avatar of the user.
Avatar of the user.
Finance Manager @Pak Wifi Pvt Limited
2019 ~ Present
Account Manager
Within one month
computerized accounting
Inventory Management System
Point of Sale (POS) Systems
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Bahauddin Zakariya University
Law
Avatar of 李佳謙.
Avatar of 李佳謙.
Past
Marketing Manager @幫你優股份有限公司 BoniO Inc. / 閱讀優有限公司 TaaO Company Limited
2021 ~ Present
Marketing Manager
Within one month
有效透過數位渠道操作,提升 toC 端營運各項指標。實踐數據分析並透過數據引導策略調整。 工作內容: - 品牌上市策略與產品銷售策略規劃 - 產品數位渠道策略與銷售策劃 - 預算分配及數位渠道管理 - 產品數位行銷策略規劃 - 社群經營與部落格內容
WordPress
Google Analytics
Project Management
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
淡江大學
英文學系
Avatar of Eliot Chen.
Avatar of Eliot Chen.
Past
Customer Service Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
Software Project / Product Management
Within one month
led to a 10% decrease in customer complaint cases. Churn Rate Optimnization ◆ Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. ◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. ◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. - Reduced overall churn by 1.53% - Increased conversion rate from purchase page to checkout by 10%. Up-selling and Product Experience Optimization ◆ Decomposition of UJM and data
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
International Business/Trade/Commerce
Avatar of 黃雅萱.
Avatar of 黃雅萱.
Past
Product Development Specialist @Emporium Corporation
2021 ~ 2024
商務開發、專案管理、產品開發
Within one month
. Gathered competitive intelligence and information on rival products to inform product development strategies. Adjusted product specifications and devised sales strategies based on market analysis. Developed pricing strategies and formulated marketing plans for new products. Tracked and evaluated product performance, and provided training and product information to sales staff. Developed over ten brands from scratch and facilitated long-term exclusive agency partnerships. Number one biotech Inc. https://www.no1bio.com Sales representative JulSep 2021 Independently secured orders through business development initiatives. Proposed marketing strategies and cross-functional resource integration
Word
PowerPoint
Excel
Unemployed
Ready to interview
Full-time / Remote Only
6-10 years
北九州YMCA
Japanese
Avatar of Alan Jian.
Avatar of Alan Jian.
Past
產品管理 @二十五電訊股份有限公司
2019 ~ 2024
使用者研究/產品管理/客戶服務
Within one month
client invoices, handling cash, and analyzing financial statements. Experienced in operating a digital marketplace, proficient in computerized office tasks. Telecommunications Industry Worked for 4 years in the telecommunications sector, last employed at Twenty-Five Telecom Co., Ltd. Held positions as Warehouse Supervisor, Data Analyst, and Network Operations, specializing in analyzing product revenue performance, tracking product profitability, and providing decision-makers with data for informed decision-making. Japanese-Owned Warehouse Served as the Quality Control Team Leader, overseeing procurement and distribution operations. Led a team of up to 3 members to complete over 100 daily
word
excel
powerpoint
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
中國文化大學
財務金融學系, 商業經營學系
Avatar of the user.
Avatar of the user.
Chief Technology Officer @Alienkingdom
2020 ~ Present
後端,全端,技術經理
Within one month
C
C++
C#
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
National Cheng Kung University
Computer Graphics
Avatar of Ramond Gozali 吳天恩.
Avatar of Ramond Gozali 吳天恩.
Cross Dept. Team (Brand, Design, UI/UX) @十二點原生概念有限公司
2022 ~ Present
Business Development, Product Manager, Project Management, Business Operations, Process Design
Within one month
DecemberApril 2024 Event Builder, Corporate Identity, 2D/3D/UI/UX/AR/AI Design, Environmental Graphics & Signage, Brand Presence & Printed Graphics, Packaging Design , Brand Development, mapping and planning. Co-founder & Chief Design-Brand Officer 榮恩國際有限公司 • SeptemberAugust 2020 Business operations, brand ,marketing + design management. E commerce and apps project manager in online fashion retail industry. (SME business with 40 peoples) Project manager UNITED HARVEST TAIWAN • SeptemberAugust 2014 Managing monthly magazine design named “IDOLA” and sales manager in fashion retail industry focusing into Indonesian market in Taiwan
Photoshop
Figma
Illustrator
Employed
Open to opportunities
Full-time / Interested in working remotely
More than 15 years
國立臺北科技大學(National Taipei University of Technology, Taipei Tech)
Operational & marketing

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More than one year
Manager Business Development
Venya Traveltech India Pvt Ltd
2018 ~ 2021
Dakshinpuri, New Delhi, Delhi 110062, India
Professional Background
Current status
Employed
Job Search Progress
Professions
Fields of Employment
Work experience
6-10 years
Management
Skills
Desire To Succeed
Customer Service
Team Building
Productivity
Motivation
Scheduling
Adherence
Planning
Learning
Business Development
Analysis
Sales
Team Management
Training and Development
communication skills
client management
result oriented
Languages
Job search preferences
Positions
Manager Business Development
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
Yes, I'm currently a full-time freelancer
Educations
School
Intelenet Global
Major
Steup-up Leadership Skills
Print

Sachin Kumar

Manager Business Development

  Dakshinpuri, New Delhi, Delhi 110062, India

I have over 9 years of experience in sales, Business Development, and Customer Service, i have worked for different industries with different roles and responsibilities to bring better results for the business.

I've worked with startup-like innowayt as well as established organizations like MMT, Intelenet Global, and Naaptol Online. which has helped me learn skills to better drive sales, customer success, and different aspects of the business process.

 

Work Experience

Manager Business Development  •  Venya Traveltech India Pvt Ltd

March 2018 - January 2021

Innowayt - Sales and Operations
Key Responsibilities :
. Leading Sales and Customer service for Innowayt .Co and .Com CRM
. Meeting People Online/offline and introducing Innowayt CRM
. Follow-ups with leads
. Analyzing Sales and CSAT and taking necessary actions
. Creating marketing Content for Social Media promotions
. Generating leads through email, Whats app and linkedin
. Leading and training non-tenure associates
. Taking part of travel industry events and trade fairs to generate more business
. Providing Training to all subscribers and addressing post sale enquiries
. Reporting to CEO, CTO and Co-Founders for sales and business development planning
. Calls with developers with regards to development and integrations with CRM
. Testing the latest development on beta before making it live for sales

Assistant Manager Operations  •  Ienergizer IT Services PVT LTD

May 2016 - December 2017

. Marco Holidays - A Business Division of Naaptol online shopping pvt ltd

Key Responsibilities :

. Taking care of Sales and support Operations of 200 Sales associates with respect to Marco Holidays Product.
. Taking care of Marco Support to to Ensure the best of customer services. Monitoring and making Sales Reports and revie and monthly.
. Sharing adviser wise, Team wise and Work Group wise Performance. Training to Trainers on all recent updates.
. Ensuring Process Adherence on all Updates. Monitoring Calls and OB services
. Ensuring Redemption of bought packages.
. Initiated Training in Other centers i.e. HYD CJB and CCU to broadcast in regional languages of India

. Monitoring regional performance as well.
. Ensuring cases clearance during D-7, 3 and +1, to clear OMS and moving cases to finance/Product Teams.
. Close monitoring on APR report to check Agent wise utilization for support staff.

. Weekly Internal Reviews with Team Leads and Managers.
. Month wise business review with Business Head and respective Stack holders.

Achievements :

Recognized as Best Pillar Support for Holiday Sales. Recognized as Best Seller for L2 Performance Package Team with High GPM . R as Best Team Leader for July to Sep 2014 performance. Awarded as Best Lead in December 2014 for Goa LOB. Achieved March to
NFS Sales Targets on Goa product.

Skills Set :

. Microsoft Windows Platforms
. Ms-Office Ms-Word/Excel/Power-Point
. HTML
. Oracle CRM and Other Customer Relationship Management Applications
. Mid Office Navision tool
. Inventory Admin
. Genisys
. CCPulse/CMS
. Aspect 7.3 and 7.1

Team Leader for Thomas Cook Process Sales  •  Ienergizer IT Services PVT LTD

May 2015 - February 2016

Key Responsibility :

. Handling Website Escalations
. Follow-up with Service Delivering Team for smooth MTD
. Team and Performance Management
. Meeting Process SLA's
. Assigning Web Lead Opportunities Data in the team.
. Product Discrepancy Management
. Maintaining the Quality
. Conversion Report
. Sharing the View for Performance Reviews
. Maintaining Productivity Report
. Team Meetings
. Maintaining Transaction and Booking sheet
. Assuring the File Creation
. Payment collections
. Ensure proper Updates Dissemination

Team Leader  •  Make My Trip

April 2014 - April 2015

Key Responsibility :

. Handling P1 Escalations
. Follow-up of P1 Cases and Closer
. Team and Performance Management
. Team Motivation and Development
. Meeting Process SLA's
. Live CMS Monitoring Call monitoring
. Cancellation report for Hotels, Flight and Packages All LOBs
. Updating Details in Hotel Admin
. Product Discrepancy Management
. Maintaining the Quality Scores
. Performance Review and Agent wise Feedback
. Maintaining Productivity Report
. Team Meetings
. Ensure proper Updates Dissemination

Subject Matter Expert  •  Make My Trip

June 2013 - April 2014

Key Responsibility
. Handling escalations
. Resolution/Closure of All Priority Cases with Follow-up
. Managing update management tool on real time basis
. Managing team in absence of team leaders
. Keeping a tab on team absenteeism
. Hotel contracting for FIT
. Cancellation for Hotels and FPH
. Taking sessions on product related issues for agents
. Conducting dip check on new updates and refreshers when required
. Coordinating with WFM regarding Roster and Shift Management.
. Taking Care of OJT batches and their Performance

Apr 2014 - Apr 2015 Team Leader for Make My Trip Holiday Sales

Key Responsibility :

. Handling P1 Escalations
. Follow-up of P1 Cases and Closer
. Team and Performance Management
. Team Motivation and Development
. Meeting Process SLA's
. Live CMS Monitoring Call monitoring
. Cancellation report for Hotels, Flight and Packages All LOBs
. Updating Details in Hotel Admin
. Product Discrepancy Management
. Maintaining the Quality Scores
. Performance Review and Agent wise Feedback
. Maintaining Productivity Report
. Team Meetings
. Ensure proper Updates Dissemination

Holiday Sale Executive  •  Make My Trip

December 2011 - May 2013

Key Responsibilities :
. Reservation for Flight, Hotels and Holiday Packages.
. Itinerary Creation for Customized Packages.
. Follow-up with Customer to convert the Package Sales.
. Follow up with respective team to get the suggested itinerary and rates.
. Worked as a mentor for new hired mentees.

Education

2014 - 2014

Intelenet Global

Steup-up Leadership Skills

2010 - 2010

KICT Institute

Diploma in Computer Applications

2009 - 2009

Dr. BR Ambedkar University Agra

Commerce Graduate

Skills

User Experience


  • User testing
  • Web usability

Product


  • Competitor analysis
  • Business research

Language


  • Hindi
  • English
Resume
Profile

Sachin Kumar

Manager Business Development

  Dakshinpuri, New Delhi, Delhi 110062, India

I have over 9 years of experience in sales, Business Development, and Customer Service, i have worked for different industries with different roles and responsibilities to bring better results for the business.

I've worked with startup-like innowayt as well as established organizations like MMT, Intelenet Global, and Naaptol Online. which has helped me learn skills to better drive sales, customer success, and different aspects of the business process.

 

Work Experience

Manager Business Development  •  Venya Traveltech India Pvt Ltd

March 2018 - January 2021

Innowayt - Sales and Operations
Key Responsibilities :
. Leading Sales and Customer service for Innowayt .Co and .Com CRM
. Meeting People Online/offline and introducing Innowayt CRM
. Follow-ups with leads
. Analyzing Sales and CSAT and taking necessary actions
. Creating marketing Content for Social Media promotions
. Generating leads through email, Whats app and linkedin
. Leading and training non-tenure associates
. Taking part of travel industry events and trade fairs to generate more business
. Providing Training to all subscribers and addressing post sale enquiries
. Reporting to CEO, CTO and Co-Founders for sales and business development planning
. Calls with developers with regards to development and integrations with CRM
. Testing the latest development on beta before making it live for sales

Assistant Manager Operations  •  Ienergizer IT Services PVT LTD

May 2016 - December 2017

. Marco Holidays - A Business Division of Naaptol online shopping pvt ltd

Key Responsibilities :

. Taking care of Sales and support Operations of 200 Sales associates with respect to Marco Holidays Product.
. Taking care of Marco Support to to Ensure the best of customer services. Monitoring and making Sales Reports and revie and monthly.
. Sharing adviser wise, Team wise and Work Group wise Performance. Training to Trainers on all recent updates.
. Ensuring Process Adherence on all Updates. Monitoring Calls and OB services
. Ensuring Redemption of bought packages.
. Initiated Training in Other centers i.e. HYD CJB and CCU to broadcast in regional languages of India

. Monitoring regional performance as well.
. Ensuring cases clearance during D-7, 3 and +1, to clear OMS and moving cases to finance/Product Teams.
. Close monitoring on APR report to check Agent wise utilization for support staff.

. Weekly Internal Reviews with Team Leads and Managers.
. Month wise business review with Business Head and respective Stack holders.

Achievements :

Recognized as Best Pillar Support for Holiday Sales. Recognized as Best Seller for L2 Performance Package Team with High GPM . R as Best Team Leader for July to Sep 2014 performance. Awarded as Best Lead in December 2014 for Goa LOB. Achieved March to
NFS Sales Targets on Goa product.

Skills Set :

. Microsoft Windows Platforms
. Ms-Office Ms-Word/Excel/Power-Point
. HTML
. Oracle CRM and Other Customer Relationship Management Applications
. Mid Office Navision tool
. Inventory Admin
. Genisys
. CCPulse/CMS
. Aspect 7.3 and 7.1

Team Leader for Thomas Cook Process Sales  •  Ienergizer IT Services PVT LTD

May 2015 - February 2016

Key Responsibility :

. Handling Website Escalations
. Follow-up with Service Delivering Team for smooth MTD
. Team and Performance Management
. Meeting Process SLA's
. Assigning Web Lead Opportunities Data in the team.
. Product Discrepancy Management
. Maintaining the Quality
. Conversion Report
. Sharing the View for Performance Reviews
. Maintaining Productivity Report
. Team Meetings
. Maintaining Transaction and Booking sheet
. Assuring the File Creation
. Payment collections
. Ensure proper Updates Dissemination

Team Leader  •  Make My Trip

April 2014 - April 2015

Key Responsibility :

. Handling P1 Escalations
. Follow-up of P1 Cases and Closer
. Team and Performance Management
. Team Motivation and Development
. Meeting Process SLA's
. Live CMS Monitoring Call monitoring
. Cancellation report for Hotels, Flight and Packages All LOBs
. Updating Details in Hotel Admin
. Product Discrepancy Management
. Maintaining the Quality Scores
. Performance Review and Agent wise Feedback
. Maintaining Productivity Report
. Team Meetings
. Ensure proper Updates Dissemination

Subject Matter Expert  •  Make My Trip

June 2013 - April 2014

Key Responsibility
. Handling escalations
. Resolution/Closure of All Priority Cases with Follow-up
. Managing update management tool on real time basis
. Managing team in absence of team leaders
. Keeping a tab on team absenteeism
. Hotel contracting for FIT
. Cancellation for Hotels and FPH
. Taking sessions on product related issues for agents
. Conducting dip check on new updates and refreshers when required
. Coordinating with WFM regarding Roster and Shift Management.
. Taking Care of OJT batches and their Performance

Apr 2014 - Apr 2015 Team Leader for Make My Trip Holiday Sales

Key Responsibility :

. Handling P1 Escalations
. Follow-up of P1 Cases and Closer
. Team and Performance Management
. Team Motivation and Development
. Meeting Process SLA's
. Live CMS Monitoring Call monitoring
. Cancellation report for Hotels, Flight and Packages All LOBs
. Updating Details in Hotel Admin
. Product Discrepancy Management
. Maintaining the Quality Scores
. Performance Review and Agent wise Feedback
. Maintaining Productivity Report
. Team Meetings
. Ensure proper Updates Dissemination

Holiday Sale Executive  •  Make My Trip

December 2011 - May 2013

Key Responsibilities :
. Reservation for Flight, Hotels and Holiday Packages.
. Itinerary Creation for Customized Packages.
. Follow-up with Customer to convert the Package Sales.
. Follow up with respective team to get the suggested itinerary and rates.
. Worked as a mentor for new hired mentees.

Education

2014 - 2014

Intelenet Global

Steup-up Leadership Skills

2010 - 2010

KICT Institute

Diploma in Computer Applications

2009 - 2009

Dr. BR Ambedkar University Agra

Commerce Graduate

Skills

User Experience


  • User testing
  • Web usability

Product


  • Competitor analysis
  • Business research

Language


  • Hindi
  • English