sales team. Updating social media accounts. Sale Associate Co., Ltd Attract MaySep 2019 Taipei, Taiwan Best of the sales performance during 2019 Jun.~ Sep. Top 2 of new customer acquisition of au creditcards in FebruaryAchieving established goals. Introducing promotions and opportunities to customers. Cross-selling products to increase purchase amounts. Team Leader of Customer Service Life Academy MayFeb 2018 Taipei, Taiwan Leader of the 6-person team. OJT trainer. Event Planner for Domestic and Overseas. Maintaining a marketing database. Greeting customers, responding to questions, improving engagement with merchandise

to strategic decision-making. Facilitated audits, collaborating with external auditors for smooth processes. Ensured tax compliance, optimizing financial efficiency through process improvements. Education Master of Business Administration Chandigarh University, Gharuna, Mohali, Punjab, India Specialization in Finance and Marketing,Bachelor in Commerce PU- Sri Guru Gobind Singh College, Sec-26 Chandigarh, India Specialization in General Business,Skills Sales Techniques (Upselling, Cross-selling, Closing) | | Data Analytics Inventory Management | Customer Service Multilingual Proficiency (English, Hindi, Punjabi) Time Management | Cash Handling Tech-savvy | Retail sales | Market Research Microsoft Office (Word, Excel, PowerPoint) Strategic Planning | Sales Target Management Languages Hindi English Punjabi

Dyson's Capex business and lighting products within key accounts. * Efficiently collaborating with diverse teams to create program KPIs and ongoing reporting to measure program effectiveness, identify opportunities, optimize service delivery and enhance overall business processes. * Achieved a 1.5x revenue growth in 6 months through successful cross-selling of new CapEx products within existing accounts * Awarded Star Performer in the Annual Business reviewFebruaryPresent Regional Key Account Manager SaaS - West India Work Store Limited * Orchestrated onboarding, retention and renewal, upselling, and cross-selling strategies to drive Monthly and Quarterly revenue growth in strategic Key Accounts within the

relevant regulations and documentation requirements. Relationship Officer • PT PKSS (BRI Group) SeptemberJanuary 2018 Develop and nurture relationships with existing clients, understanding their needs, preferences, and objectives. Act as the primary point of contact for client inquiries, providing timely and accurate responses to their questions and concerns. Proactively reach out to clients to ensure their satisfaction with our products or services, and identify opportunities for upselling or cross-selling. Collaborate with internal teams, including sales, customer service, and product development, to address client needs and resolve issues effectively. Maintain accurate records of client...

Indonesia • AugustJuly 2017 Answered calls with an average of 70 calls/day. Resolved the inquiry and case of customer < 95% on daily basis. Outbound calls to customers to offer the new product from the company. Meet the target by selling 90% of the target revenue. Cross selling and upselling of the last product customers have. EducationUniversity of Technology Yogyakarta, Indonesia Informathics, GPA 3.1 Soft Skills Hard Skills Ability To Work Under Pressure Adaptable & a quick learner Communication Skills Good Teamwork Maintenance Work Multitasking capabilities Negotiation skills Project Completion Email Management Email and

service Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases I gained in-depth knowledge of the company's product to provide reliable and trusted assistance to customers daily, helping them make informed decisions with purchases. Exceeding daily sales goals with cross-selling and upselling techniques. Providing exceptional customer service JuneAugust 2009 Store Manager Susie's Deals Assign employees to specific duties to best suit the needs of the store. Assist employees with cash register during busy shifts. Control costs by effectively negotiating with all vendors. Closing

in Vietnam. 4. Freelance Copywriter: Provided high-quality copywriting services for Harper's BAZAAR and Dentsu. Brand Manager • AUDEMARS PIGUET MayFebRevamped and adapted the brand plan to align with HQ objectives during the retailization process inIntegrated new brand strategy from 2019 to 2021 through events & an effective cross-functional communication process. Hosting an average of 13 events per year, achieved a 15% annual growth in prospect clients. -Pioneered the after-service project in 2020, utilizing media coverage and events to build favorability and trust. -Initiated and refined the communication budget, emphasizing premium placement from