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4-6 years
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More than 15 years
Technical Support @infotrack telematices2013 ~ 2018
・
Technical Support Engineer
Within one month
Shyam Prasad.P Hyderabad, Telangana, India, [email protected] Work Experience Technical Support Engineer • intel SeptemberPresent Completed set up tasks for companies, including installing and configuring ADAS, Telematics systems, DMS ( Driver monitoring system )Maintained proper testing and quality control procedures to deliver consistent service. Trained and supported new and junior Technicians to promote team productivity. Successfully diagnosed and resolved hardware, software and application faults to maintain stability. Technical Support • InfoTrack telematices JulyAugust 2018 Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix . Provided clear and concise step
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Dr. B.R. Ambedkar Open University
・
B.A
Senior System Engineer @精誠資訊2023 ~ Present
・
Technical Support, System Engineer, IT Consultant
Within one month
solutions on the client side and completed customer project deployments. As a project team member, provide customized service and integrate client systems with UEM services such as SSO, email, internal website, internal file server, AD server, and O365 services. As a good service provider, I provide stable maintenance, technical support, and good communication with clients' IT. As a first-line problem solver, dealt with the technical issues of end-users and resolved the solutions. Lecturer of IT UEM management training. ( 3 times, 20+ people each time) (Positive feedback 90%) Lecturer of end-user training
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taiwan Ocean University
・
資訊工程學系
Past
Site Manager @PT Sam Segara Damai2023 ~ Present
・
Technical Support Engineer
Within three months
Dimas Adhityo (Ttl.) Indramayu, 7 AprilSt.) Pria Menikah (WE.) [email protected] Work JanuaryPresent Jakarta, Indonesia IT Consultant Freelance Consult with customer to determine hardware, software, and system specifications Suggesting and providing IT solutions to business and management problems Providing training and technical support for customer with varying levels of IT knowledge and competence. Installing, configuring, supporting and maintaining IT device OctoberDecember 2023 Batam, Indonesia Site Manager PT Sam Segara Damai Leads project planning and implementation (Civil) Arrange and coordinate material needs, workers and work permits in the field Manage project budgets Provide direction
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
Universitas Gunadarma
・
Manajemen Sistem Informasi
Team Lead Manager of Technical Operation @Finstek - GMI2023 ~ Present
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Operations Manager / Team Leader / Product Manager / Platform Administrator
Within two months
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taipei University of Technology
・
Industrial EngineeringReady to interview
Full-time / Interested in working remotely
6-10 years
National ChangHua University of Education
・
Computer SciencePast
Customer Service Manager @Asus 華碩電腦股份有限公司2022 ~ 2023
・
Software Project / Product Management
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
・
International Business/Trade/Commerce
Senior software test engineer @資拓宏宇國際股份有限公司(International Integrated Systems, Inc.)2022 ~ Present
・
Software Test Engineer, Software QA Engineer
Within one month
of storage data-recovery projects. 2. Complete website development and Google ADS, keeping the revenue increasing. 3. Listen to the request from our customer and maintain the service quality. Field Application Engineer • Jager information co. LTD. 十二月七月Provided the technical support to customers. 2. Reproduce many issues from customer requests and RMA back. 3. Contact WD/Seagate FAE to solve any kind of issues for customers. Senior Software Testing Engineer • Askey Computer Corp.(Asus Group), Taiwan, 三月十一月Software
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Chung Hua University (CHU)
・
Transportation and Logistics Management
Past
Software Project Manager @Askey Computer Corp.(Asus Group), Taiwan,2020 ~ 2023
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Project Manager、Software Project Manager、Product Manager
Within one month
DashCam Projects release~2023) •Accomplished over 10 SKU Linux and Android Standard version and ODM BSP Projects release~2020) •Improving software project management process in Japan ODM project including reduce additional meeting with customer times (10/month to 4/month), reduce the SPEC misunderstanding communication time (save 60%) •Technical support for ODM/Customer Support projects. New Taipei City, Taiwan 工作經歷 Software Project Manager • Askey Computer Corp.(Asus Group), Taiwan, 六月十一月 2023 Software Project Management ‧ Marketing / ODM requirements (RFI/RFQ) gathering and analysis ‧ SPEC, Scope project plan
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Tamkang University
・
Water Resources and Environmental Engineering
資深工程師 @旭聯科技股份有限公司2018 ~ Present
・
前端工程師
Within one month
.com 📞Skills Tech Stack Angular TypeScript Java PHP MS SQL REDUX HTML5 NPM GIT CSS Linux Swift Work Experience Senior Engineer • 旭聯科技(SUNNET Inc.) JanNow Phase~2022): Overall Summary: I contributed to the maintenance and development of AngularJS and Angular e-learning products, providing technical support to clients and resolving their issues. Specific Responsibilities: Clarified client issues, ensuring a thorough understanding of their needs and requirements. Identified and resolved system bugs to ensure stable product operation. Evaluated and provided effective solutions for customized functionalities, meeting client requirements. Assisted clients in
Reputation Credits1
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
崑山科技大學 Kun Shan University
・
資訊傳播科系
技術主任 @ASMedia Technology Inc2013 ~ Present
・
FAE工程師
Within one month
技術主任 • ASMedia Technology Inc 三月Present Field Application Engineer Wistron Corporation Electronics Engineering 四月四月Taipei, Taiwan 學歷逢甲碩士 電子電路 Title Asmedia FAE Analyze the bug claimed by customers and find the root cause. Tender preparation, technical support, and customer on-site support Check customers PCB layout &schematic Electrical Validation :usb3.1 &usb4.0 Tx&Rx, PCIE Gen3 Tx&Rx, SATA Gen3 Tx&RX Support customers : Foxconn, Quanta, Wistron, Supermicro,AMD, Dell, HP, Lenovo , Hikvision Support products: AMD South Bridge, USB3.1 controller
Employed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
逢甲
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
More than one year
IT Support Engineer
John Lewis
・
2020 ~ Present
Professional Background
Current status
Unemployed
Job Search Progress
Professions
Fields of Employment
Work experience
1-2 years
Management
Skills
Languages
Job search preferences
Positions
IT Support Engineer
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
No
Educations
School
Major
Skills
- Technical Support: In the past I have dealt with all manner of technical problems. From analysing software problems, providing remote desktop support, on site network support, pinpointing key network problems, deployment of standard workstation computer and connecting them to Windows Server domains. I possess a key understanding of what every client needs and how to fulfill each and every individual case.
- Client relations and Communication: A clear communicator and a customer support expert. Courtesy is always a priority when chatting to clients about their needs. I'm forward thinking and get straight to the point. Clients carry needs and I'm here to get them done in a well-mannered and efficient manner.
- CompTIA A+ and Network+ Certified: The Computing Technology Industry Association should need no introduction. I acquired both A+ and Network+ certifications.
- Web security: With experience in Wordpress, HTML5, CSS and Javascript, diagnosing security vulnerabilities on websites is straightforward and simple. Content creation and management of wordpress websites is a cinch.
- Efficiency and Automation directed: With some experience in scripting, I aim to make all processes as efficient as possible. Every system needs to drive at its utmost mosts productive so why shouldn't everything be as automatic as possible?
Work Experience
Relocated to the United Kingdom, December 2020
Fotomax, Website and Social Media Content Producer, March 2020 ~ November 2020
- Coordinated, produced scheduled content, fashionable and periodic updates to company website.
- Conceptualized creative designs for marketing packages, including print materials, brochures, banners and signs.
- Facilitated knowledge of Wordpress, CSS, HTML and Javascript to build and maintain companies changing website climate.
- Used knowledge of SEO to keep website and social relevance for the company. Improved traffic to the website by 42% and shrunk bounce rates by 37%
Key Projects: Collaborated with the team of designers to create and automate a new website ordering system powered by wordpress, where users could upload their graphics, media and photo books for the team to send to DTP.
Atomgate, IT Helpdesk technician, January 2018 ~ November 2018
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Configured hardware, devices and software to set up work stations for employees.
- Initiated an overhaul of the security procedures for all clients diminishing the chance of data breaches. Lowering internal cybersecurity threats.
- Reduced the amount of hours system administrator were fixing problems by an average of 4~8 hours a week.
Key Projects: Refined the deployment and maintenance for system administrators by deploying the automation tools available to us with NOC platform decreasing the deployment times for new systems and reducing the active maintenance by system administrators.
Matrix Computer Warehouse, IT Sales and Technical, August 2017 ~ November 2017
- Monitored all company inventory to ensure stock levels and databases were updated.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated courtesy, friendliness and willingness to help clients wherever needed.
Education
- CompTIA Network+ CE: January 2018 ~ July 2018
- CompTIA A+: January 2018 ~ July 2019
- SEOPSA Certified SEO professional: September 2019 ~ October 2019
- General Education Diploma: September 2017 ~ March 2018
Projects
- Construction of abot.co.za (all development)
- Creation of a website and study portal for Abundance OT. All development was through wordpress.. All designs were a collaborative effort with the company.
- Construction of coastalfloors.co.za (all development)
- Creation of a portfolio website for Coastal Floors. All dev work was through wordpress. All designs were a collaborative effort with the company.
Skills
- Technical Support: In the past I have dealt with all manner of technical problems. From analysing software problems, providing remote desktop support, on site network support, pinpointing key network problems, deployment of standard workstation computer and connecting them to Windows Server domains. I possess a key understanding of what every client needs and how to fulfill each and every individual case.
- Client relations and Communication: A clear communicator and a customer support expert. Courtesy is always a priority when chatting to clients about their needs. I'm forward thinking and get straight to the point. Clients carry needs and I'm here to get them done in a well-mannered and efficient manner.
- CompTIA A+ and Network+ Certified: The Computing Technology Industry Association should need no introduction. I acquired both A+ and Network+ certifications.
- Web security: With experience in Wordpress, HTML5, CSS and Javascript, diagnosing security vulnerabilities on websites is straightforward and simple. Content creation and management of wordpress websites is a cinch.
- Efficiency and Automation directed: With some experience in scripting, I aim to make all processes as efficient as possible. Every system needs to drive at its utmost mosts productive so why shouldn't everything be as automatic as possible?
Work Experience
Relocated to the United Kingdom, December 2020
Fotomax, Website and Social Media Content Producer, March 2020 ~ November 2020
- Coordinated, produced scheduled content, fashionable and periodic updates to company website.
- Conceptualized creative designs for marketing packages, including print materials, brochures, banners and signs.
- Facilitated knowledge of Wordpress, CSS, HTML and Javascript to build and maintain companies changing website climate.
- Used knowledge of SEO to keep website and social relevance for the company. Improved traffic to the website by 42% and shrunk bounce rates by 37%
Key Projects: Collaborated with the team of designers to create and automate a new website ordering system powered by wordpress, where users could upload their graphics, media and photo books for the team to send to DTP.
Atomgate, IT Helpdesk technician, January 2018 ~ November 2018
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Configured hardware, devices and software to set up work stations for employees.
- Initiated an overhaul of the security procedures for all clients diminishing the chance of data breaches. Lowering internal cybersecurity threats.
- Reduced the amount of hours system administrator were fixing problems by an average of 4~8 hours a week.
Key Projects: Refined the deployment and maintenance for system administrators by deploying the automation tools available to us with NOC platform decreasing the deployment times for new systems and reducing the active maintenance by system administrators.
Matrix Computer Warehouse, IT Sales and Technical, August 2017 ~ November 2017
- Monitored all company inventory to ensure stock levels and databases were updated.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated courtesy, friendliness and willingness to help clients wherever needed.
Education
- CompTIA Network+ CE: January 2018 ~ July 2018
- CompTIA A+: January 2018 ~ July 2019
- SEOPSA Certified SEO professional: September 2019 ~ October 2019
- General Education Diploma: September 2017 ~ March 2018
Projects
- Construction of abot.co.za (all development)
- Creation of a website and study portal for Abundance OT. All development was through wordpress.. All designs were a collaborative effort with the company.
- Construction of coastalfloors.co.za (all development)
- Creation of a portfolio website for Coastal Floors. All dev work was through wordpress. All designs were a collaborative effort with the company.