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4-6 năm
6-10 năm
10-15 năm
Hơn 15 năm
Avatar of Daniel Simamora.
Avatar of Daniel Simamora.
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia
2022 ~ 2024
Customer Support Lead
Trong vòng một tháng
versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction. My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization. Daerah Khusus Ibukota Jakarta, [email protected] Work Experience Senior Customer Support
CRM software
Microsoft Office
Zendesk
Thất nghiệp
Sẵn sàng phỏng vấn
Full-time / Quan tâm đến làm việc từ xa
4-6 năm
University of Brawijaya
Computer Science
Avatar of Shawnia Mejia.
Avatar of Shawnia Mejia.
Past
Cashier @Target
2009 ~ 2009
paraeducator
Trong vòng một tháng
to plan community events and services. Education University or School Yuba college Marysvile ca, Sociol Work/Science • Fallbreak)-Fall 2018 High School Yuba city Alternative School / Received diploma Skills Work experience as a Retail Cashier and role in sales Basic PC knowledge/Education programs/word excell Familiarity with electronic equipment, like cash register and POS Strong communication and time management skills Customer satisfaction lessons Exceptional verbal and written communication skills Great interpersonal and social skills Strong presentation and reporting skills Excellent in handling and managing children and working with staff and parents Languages English - Professional
Thất nghiệp
Sẵn sàng phỏng vấn
Full-time / Không quan tâm đến làm việc từ xa
4-6 năm
Avatar of 翁宇函.
Avatar of 翁宇函.
Past
Product Designer @Freelance
2023 ~ Hiện tại
UI/UX Designer / Product Designer
Trong vòng một tháng
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
Thất nghiệp
Sẵn sàng phỏng vấn
Full-time / Quan tâm đến làm việc từ xa
6-10 năm
Brigham Young University - Hawaii
Communications, Digital Humanities , International Cultural Studies
Avatar of 魏文莉 Kallista Wei.
Avatar of 魏文莉 Kallista Wei.
Product Developer @Sararose International Inc
2020 ~ Hiện tại
Product/Project Manager
Trong vòng một tháng
Product: hat, handbag, belt, garment, home decor, water bottle...etc Key customer: Forever 21 | MAO Mapping over 20 customers from worldwide with suitable vendor for customized product. Cooperated with design team to adjust the design, with purchasing team for finding qualified vendor and with QA team for shipping out good quality product. did fashion trend research for each season to make sure all of recommended product is on trend. Negotiated price with vendor to reach customer's request. Managed customer accounts to secure customer satisfaction and repeat business. Identified ...
Word
Excel
PowerPoint
Đã có việc làm
Sẵn sàng phỏng vấn
Full-time / Quan tâm đến làm việc từ xa
4-6 năm
華梵大學
外國語文學系
Avatar of steve pablo.
Trong vòng một tháng
export documents 6. Make a plan to import goods in one year ( RIBMake a monthly realization report and submit it to INSW. 8. Submit import approval letter ( PI ) at INSW. 9. Provide consultations to customers regarding customs issues. 10. Maintain good relationships with customers. 11. Usually travels within or outside the city to build good relationships with customers. 12. Make monthly reports related to imports. 13. Ensure all procedures run smoothly and follow company SOPs for customer satisfaction. 14. Booking ships for export and communicating
Word
Đã có việc làm
Sẵn sàng phỏng vấn
Full-time / Quan tâm đến làm việc từ xa
4-6 năm
Avatar of the user.
Avatar of the user.
Past
Head of Business Operations @51Talk
2022 ~ 2024
Business Development, Product Manager, Project Management, Business Operations, Process Design
Trong vòng một tháng
Management
Planning
Customer Relationship
Thất nghiệp
Sẵn sàng phỏng vấn
Full-time / Quan tâm đến làm việc từ xa
6-10 năm
City University of Hong Kong
Marketing
Avatar of the user.
Avatar of the user.
Sustaining/NPI Engineering Program Manager @Foxconn Industrial Internet
2022 ~ Hiện tại
Product Manager/ Program Manager
Trong vòng một tháng
Project Management Professional (PMP)
New Product Development Professional (NPDP)
MS project
Đã có việc làm
Sẵn sàng phỏng vấn
Full-time / Quan tâm đến làm việc từ xa
10-15 năm
Tsinghua University (北京)清華大學
International Master of Business Administration (IMBA)
Avatar of the user.
Avatar of the user.
Service Manager @Geekplus International Co. Ltd
2020 ~ Hiện tại
COO or Head of Operations or Head of Sales/Business Development
Trong vòng một tháng
Microsoft Office
Đã có việc làm
Sẵn sàng phỏng vấn
Full-time / Quan tâm đến làm việc từ xa
10-15 năm
Hong Kong Polytechnic University
Bsc Hon Hotel Management
Avatar of Fiora Tsai.
Avatar of Fiora Tsai.
Procurement/Sales Engineer @Roresin Corp
2017 ~ Hiện tại
Procurement/Sales Engineer
Trong vòng một tháng
product development in the Asia-Pacific region. Established 2 new suppliers to fulfill the R&D and procurement team's needs for introducing new items within a span of 6 months. Negotiation - Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%. Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship. Problem - solving - Converted customized contracts to replace standardized contracts to resolve disputes between the customer - BenQ Material and the international supplier
Analysis
Intercultural Communication
Business Administration
Đã có việc làm
Sẵn sàng phỏng vấn
Full-time / Quan tâm đến làm việc từ xa
4-6 năm
銘傳大學 Ming Chuan University
Business Administration
Avatar of Pan Ping-Han.
Avatar of Pan Ping-Han.
Past
Senior Marketing Specialist @ASUS Cloud Corporation
2017 ~ 2023
行銷企劃專員
Trong vòng một tháng
to 25%; click-through rate from 0.5% to 1%). Senior Customer Support Specialist ASUS Cloud Corporation MarMar 2017 Managed a team of three customer support specialists, guiding them in resolving customer issues and complaints. Employed effective and strategic communication to understand customer needs, resulting in 74% customer satisfaction rating inMonitored and analyzed user feedback on Google Play, Apple Store, and ASUS Cloud's official forum daily. Presented detailed analysis in weekly meetings with senior management, product, and marketing departments to enhance the user-friendliness of company products and services. Provided mentorship to new customer
Data-Driven Marketing
Critical thinking
Handling pressure
Thất nghiệp
Sẵn sàng phỏng vấn
Full-time / Quan tâm đến làm việc từ xa
4-6 năm
National Kaohsiung First University of Science and Technology
Applied English

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Hơn một năm
Taiwan
Professional Background
Tình trạng hiện tại
Tiến trình tìm việc
Sẵn sàng phỏng vấn
Professions
Fields of Employment
Kinh nghiệm làm việc
6-10 năm
Management
Kỹ năng
Ngôn ngữ
Job search preferences
Vị trí
咖啡師/吧檯人員
Loại hình công việc
Full-time
Địa điểm
Làm việc từ xa
Quan tâm đến làm việc từ xa
Freelance
Học vấn
Trường học
Chuyên ngành
In

徐海薇

Hai-Wei Hus

熱愛音樂與咖啡,喜歡接受新事物挑戰自我;
喜歡充實生活,行動派的個性 講求效率,
一但是自己有熱情的事物總是全心投入,全力以赴。



咖啡師/調酒師/吧檯人員

Hsin-Chu,TW
[email protected]

Profile 04 00@2x eb0e2fdb6b9448002be791a92293d0e3ae2d393bce3bb23c2ba1a0e8661253ed

技能


教育程度

明道大學(台灣) 應用英語系(英美語文相關)大學 2007/09~2011/06(畢業)


Stanley International college Pty Ltd.(澳州) SIT50313 Diploma of Hospitality(企業管理相關)大學 2016/05~2017/08(畢業)


語言能力

  • Chinese (Native) 
  • English (Fluent) 
  • Taiwanese (Fluent) 
  • Japanese (Basic) 


相關技能

  • 擅長工具: Adobe Acrobat、Excel、Internet Explorer、Outlook、PowerPoint、Word、中文打字50~75、英文打字50~75 工作技能 
  • 飲料調製、吧台前置作業準備、技術文件翻譯、會議╱談判即時口譯、咖啡飲料調製、咖啡拉花、調酒、熟悉酒類及咖啡知識 證照資格 
  • TOEIC、GEPT初級
  • TQC-OA-中文輸入、TQC-OA -Word、TQC-OA -英文輸入、TQC-OA -PowerPoint
  • 澳洲Stanley college 咖啡及調酒課程受訓實習  

經歷

經歷一BARISTA/CHOCOLATERIA SAN CHURRO 2016/05~2017/09

Position Description : 

1. Maintaining a high level of customer satisfaction at all times. 
2. Maintaining dining room order of service according to the San Churro's compliance standard. 
3. Safety and cleanliness of front of house staff, customer areas and areas surrounding restaurant, ensuring all cleaning and maintenance schedules are complied with. 
4. Preparing food and beverages as per instruction of the duty manager or store manager. \
5. Increasing sales at all opportunities through customer service and up selling and cross selling. 
6. Helping in any area of the restaurant when circumstances dictate.

經歷二Bartender/Barista/Manager assistant/Han's Cafe 2014/05~2017/09

Job Responsibilities: 

Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks. 

JOB Duties: 

1.Greeting customers upon arrival in our restaurant and filling water glasses. 

2.Taking orders and Counter 

3.Doing Bar (Drink, Coffee ,cocktail ,Mocktail ) 

4.Preparing food Cleaning the food preparation area 

5.Taking function event and contact with customers 

6.Managed Inventory, arrange the order. 7.Training new employee.

經歷三業務助理/Asmon Technology Co., Ltd. 2012/05~2014/05 

定期報告銷售進度及市場佔有率。 掌握產品設計時程及產量狀況。 規劃國際商展,參與企劃,協調行銷活動(如:展覽、廣告、會議)。 針對客戶提出的合約(交易條件、生產流程、產品要求、售後服務)作初步評估,並在必要時尋求其他部門協助,以即時回應客戶需求。 提供報價確認訂單,以準時出貨。 提供完善的客製品需求服務(如:包裝),達成客戶需求,定期清查呆滯料問題,以避免囤積無用廢材,減低庫存壓力。 提供客戶新產品及市場資訊,及早送樣取得認可,並定期檢視借料狀況,以免造成掛帳問題。 反應及蒐集市場訊息,配合客戶規劃行銷活動,或是以銷售競賽、佣金或折扣的方式鼓勵客戶進行銷售,以提昇品牌市佔率。 定期檢視每個客戶的下單及業績狀況,製作週報表,報告最新狀況。 協助客戶業績成長,維持通路價格秩序,訂定客戶業績目標,增加市場佔有率。 提醒客戶應收帳款情形,定期檢視客戶現行付款期限是否合理,並隨時回報客戶帳款異常情況,以保障公司權益。 即時反應客戶抱怨及協助客戶解決產品、出貨流程、退貨重工等相關的問題,並提出解決之道,以提高客戶滿意度。 跟催維修品以提供良好的售後服務。 充當客戶與各部門間的橋樑,以達成溝通協調目的。

經歷四國業務助理/ABELTECH INDUSTRIES INT'L CO.,LTD 2011/09~2012/05 
1.國外市場開發 
2.國外參展,客戶接洽及拜訪 
3.船務 4.OEM/ODM 客戶專案產品溝通、評估與即時回應。 
5.訂單維護及交期追蹤。 
6.客訴處理及跨部門協調溝通。

經歷五外場人員/義式窯烤餐廳 2010/06~2011/06 
工作內容 於餐廳、飯館、小吃店等餐飲場所中,進行顧客服務、內外場聯繫、點餐供餐等工作。 工作任務 負責跑單、擺盤、送餐及聯繫內外場之工作。 負責客人帶位、倒水、點餐等工作。 於客人用餐完畢後,負責收拾碗盤與清理環境。 進行簡易餐飲之料理,如:烤土司或調配飲料等。 負責結帳、收銀之工作。 負責全店的打掃與清理,時而進行環境布置。

經歷六夏令營英語助教/弋果美語 2009/08~2009/09 
1.幫助小朋友解決問題 帶他們午休 吃飯 上課 校外教學參觀 工作內容  
2.未歸類之其他教學及有關助理專業人員。
3.在大專院校及中小學內,協助教師教學工作的職務。 工作任務 指導課業、批改學生作業。 4.值班、監考。 協助老師教學。 相關職能 溝通能力 能清楚表達自己的想法使他人瞭解,並正確解讀他人所傳達的資訊。 情緒控制 面對各種情境,能適當表達情緒並保持情緒穩定。 自我發展 能主動發現自己的學習需求,把握學習機會不斷充實工作相關知能。 認真負責 確實達成工作職責及要求,能對錯誤或失敗負起責任並加以改善。 分析思考 能整合、比較不同來源的資料,並以邏輯性、系統性的方式分析議題。 適變能力 對工作或環境的改變抱持開放態度,且能有效因應,維持原有工作效能。

經歷七店員/甘仔店演藝店 咖啡廳 2008/06~2009/06 內場外場 
吧台 打掃 做咖啡 三明治 手捲工作內容 於餐廳、飯館、小吃店等餐飲場所中,進行顧客服務、內外場聯繫、點餐供餐等工作。 工作任務 負責跑單、擺盤、送餐及聯繫內外場之工作。 負責客人帶位、倒水、點餐等工作。 於客人用餐完畢後,負責收拾碗盤與清理環境。 進行簡易餐飲之料理,如:烤土司或調配飲料等。 負責結帳、收銀之工作。 負責全店的打掃與清理,時而進行環境布置。
Resume
Hồ sơ của tôi

徐海薇

Hai-Wei Hus

熱愛音樂與咖啡,喜歡接受新事物挑戰自我;
喜歡充實生活,行動派的個性 講求效率,
一但是自己有熱情的事物總是全心投入,全力以赴。



咖啡師/調酒師/吧檯人員

Hsin-Chu,TW
[email protected]

Profile 04 00@2x eb0e2fdb6b9448002be791a92293d0e3ae2d393bce3bb23c2ba1a0e8661253ed

技能


教育程度

明道大學(台灣) 應用英語系(英美語文相關)大學 2007/09~2011/06(畢業)


Stanley International college Pty Ltd.(澳州) SIT50313 Diploma of Hospitality(企業管理相關)大學 2016/05~2017/08(畢業)


語言能力

  • Chinese (Native) 
  • English (Fluent) 
  • Taiwanese (Fluent) 
  • Japanese (Basic) 


相關技能

  • 擅長工具: Adobe Acrobat、Excel、Internet Explorer、Outlook、PowerPoint、Word、中文打字50~75、英文打字50~75 工作技能 
  • 飲料調製、吧台前置作業準備、技術文件翻譯、會議╱談判即時口譯、咖啡飲料調製、咖啡拉花、調酒、熟悉酒類及咖啡知識 證照資格 
  • TOEIC、GEPT初級
  • TQC-OA-中文輸入、TQC-OA -Word、TQC-OA -英文輸入、TQC-OA -PowerPoint
  • 澳洲Stanley college 咖啡及調酒課程受訓實習  

經歷

經歷一BARISTA/CHOCOLATERIA SAN CHURRO 2016/05~2017/09

Position Description : 

1. Maintaining a high level of customer satisfaction at all times. 
2. Maintaining dining room order of service according to the San Churro's compliance standard. 
3. Safety and cleanliness of front of house staff, customer areas and areas surrounding restaurant, ensuring all cleaning and maintenance schedules are complied with. 
4. Preparing food and beverages as per instruction of the duty manager or store manager. \
5. Increasing sales at all opportunities through customer service and up selling and cross selling. 
6. Helping in any area of the restaurant when circumstances dictate.

經歷二Bartender/Barista/Manager assistant/Han's Cafe 2014/05~2017/09

Job Responsibilities: 

Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks. 

JOB Duties: 

1.Greeting customers upon arrival in our restaurant and filling water glasses. 

2.Taking orders and Counter 

3.Doing Bar (Drink, Coffee ,cocktail ,Mocktail ) 

4.Preparing food Cleaning the food preparation area 

5.Taking function event and contact with customers 

6.Managed Inventory, arrange the order. 7.Training new employee.

經歷三業務助理/Asmon Technology Co., Ltd. 2012/05~2014/05 

定期報告銷售進度及市場佔有率。 掌握產品設計時程及產量狀況。 規劃國際商展,參與企劃,協調行銷活動(如:展覽、廣告、會議)。 針對客戶提出的合約(交易條件、生產流程、產品要求、售後服務)作初步評估,並在必要時尋求其他部門協助,以即時回應客戶需求。 提供報價確認訂單,以準時出貨。 提供完善的客製品需求服務(如:包裝),達成客戶需求,定期清查呆滯料問題,以避免囤積無用廢材,減低庫存壓力。 提供客戶新產品及市場資訊,及早送樣取得認可,並定期檢視借料狀況,以免造成掛帳問題。 反應及蒐集市場訊息,配合客戶規劃行銷活動,或是以銷售競賽、佣金或折扣的方式鼓勵客戶進行銷售,以提昇品牌市佔率。 定期檢視每個客戶的下單及業績狀況,製作週報表,報告最新狀況。 協助客戶業績成長,維持通路價格秩序,訂定客戶業績目標,增加市場佔有率。 提醒客戶應收帳款情形,定期檢視客戶現行付款期限是否合理,並隨時回報客戶帳款異常情況,以保障公司權益。 即時反應客戶抱怨及協助客戶解決產品、出貨流程、退貨重工等相關的問題,並提出解決之道,以提高客戶滿意度。 跟催維修品以提供良好的售後服務。 充當客戶與各部門間的橋樑,以達成溝通協調目的。

經歷四國業務助理/ABELTECH INDUSTRIES INT'L CO.,LTD 2011/09~2012/05 
1.國外市場開發 
2.國外參展,客戶接洽及拜訪 
3.船務 4.OEM/ODM 客戶專案產品溝通、評估與即時回應。 
5.訂單維護及交期追蹤。 
6.客訴處理及跨部門協調溝通。

經歷五外場人員/義式窯烤餐廳 2010/06~2011/06 
工作內容 於餐廳、飯館、小吃店等餐飲場所中,進行顧客服務、內外場聯繫、點餐供餐等工作。 工作任務 負責跑單、擺盤、送餐及聯繫內外場之工作。 負責客人帶位、倒水、點餐等工作。 於客人用餐完畢後,負責收拾碗盤與清理環境。 進行簡易餐飲之料理,如:烤土司或調配飲料等。 負責結帳、收銀之工作。 負責全店的打掃與清理,時而進行環境布置。

經歷六夏令營英語助教/弋果美語 2009/08~2009/09 
1.幫助小朋友解決問題 帶他們午休 吃飯 上課 校外教學參觀 工作內容  
2.未歸類之其他教學及有關助理專業人員。
3.在大專院校及中小學內,協助教師教學工作的職務。 工作任務 指導課業、批改學生作業。 4.值班、監考。 協助老師教學。 相關職能 溝通能力 能清楚表達自己的想法使他人瞭解,並正確解讀他人所傳達的資訊。 情緒控制 面對各種情境,能適當表達情緒並保持情緒穩定。 自我發展 能主動發現自己的學習需求,把握學習機會不斷充實工作相關知能。 認真負責 確實達成工作職責及要求,能對錯誤或失敗負起責任並加以改善。 分析思考 能整合、比較不同來源的資料,並以邏輯性、系統性的方式分析議題。 適變能力 對工作或環境的改變抱持開放態度,且能有效因應,維持原有工作效能。

經歷七店員/甘仔店演藝店 咖啡廳 2008/06~2009/06 內場外場 
吧台 打掃 做咖啡 三明治 手捲工作內容 於餐廳、飯館、小吃店等餐飲場所中,進行顧客服務、內外場聯繫、點餐供餐等工作。 工作任務 負責跑單、擺盤、送餐及聯繫內外場之工作。 負責客人帶位、倒水、點餐等工作。 於客人用餐完畢後,負責收拾碗盤與清理環境。 進行簡易餐飲之料理,如:烤土司或調配飲料等。 負責結帳、收銀之工作。 負責全店的打掃與清理,時而進行環境布置。