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Definition of Reputation Credits
[Tom] Shih-Huan Wei
Have more than 4 years of Product and Project Management experience。
Passionate about learning new technology and exploring any potential possibility.
Believe staying on the client-side is always the best way to do Sales,、Marketing, and Product.
Business Partner Recommend Video:
https://www.youtube.com/playlist?list=PLp7XBozkJirV0hHBQeARQoEGpWnxmylxb
E-Commerce | Digital Marketing | Business Development & Operation | Customer Relationship Management
#Google Analytics / Ads Certificate
Taipei, Taiwan
0905-270-426
[email protected]
Work Experience
(International Experience) Marketing and Promotion Staff
Lycamobile Pty Ltd
Feb. 2013 - Oct. 2014
Leading international mobile virtual network operator with over 16 million customers in 23 countries. Our goal is to achieve this by providing low-cost, high-quality data and voice services to our customers.
- Promote brands and develop potential markets, with an average monthly performance of 20% for new customers.
(Development of more than 10 regions and hundreds of stores)
- Provide perfect customer pre-sales and after-sales service, have good communication skills, can handle customer complaints proficiently, and can regularly maintain old customers, maintaining a monthly repurchase performance of more than 40%.
- Good at proposing various brand stacking activities to improve brand awareness.
(Assisted the company to hold on-site brand promotion activities during Indian & Chinese festivals)
- Confirm the payment collection and filing of each transaction order, track and analyze the results of the activities, and be responsible for personnel recruitment.
Logo is Link
（Taiwan）Project & Product Manager
Rock Mobile Corporation
Nov. 2018 - July. 2021
The most famous music company in Taiwan. The main services include digital music distribution, audio-visual cooperation consulting, E-book & App services.
- Leading domestic and foreign well-known E-book platforms:
Chunghwa Telecom, Taiwan Mobile, Books, Rakuten Kobo, Google Play Book, Amazon Kindle, and other brands schedule planning. Communicated with customers through digital marketing, and successfully increased the gross profit margin of the platform by 27%.
- New product/service development:
Audiobook service, and cooperation with well-known brand cw_parent APP. Acquired the agency rights of the books of millions of IG followers Leila Lyla & the well-known Coser Neneko and April Tong Books.
- Business development and operation:
Looking for potential e-book channels and high-quality content vendors Successfully signed contracts with 6 well-known platform channels + 17 new customers. (cw_parenting, myrenta (Japan's largest e-book store) Pchome, Momo)
- Customer relationship maintenance：
Responsible for contract renewals on 18 platforms, relationship maintenance for more than 60 clients. Over 90% renewal rate.
- Plan the internet activity schedule and be responsible for communication and coordination with various departments, track and analyze daily data results, and prepare monthly/quarterly reports.
（Taiwan）Customer Account Manager
Inbound Asia Co., Ltd.
Mar. 2018 - Oct. 2018
Inbound Asia is a start-up MarTech integration consultancy. With the customer's self-media and paid media operation efficiency as the core, we create perfect digital media marketing for customers and assist businesses to build customer-inbound business conversion funnels.
- Promote brands and develop potential markets, with an average monthly performance of 80% for new customers.
(Diverse customers: PR companies, health food, communication equipment, sports brands, hardware products, etc.)
- Optimize the communication process between products and other departments, and increase the passenger flow by 20%.
- Customer maintenance service:
Provide perfect customer pre-sales and after-sales service, and have good proposal ability and communication ability, can handle customer complaints proficiently, and can regularly maintain old customers.
- Confirm the collection and filing of each transaction order, track and analyze the results of each project, and formulate and optimize various sales plans with the planning department in a timely manner.
（Taiwan）Product Executive
WURTH TAIWAN CO., LTD.
Feb. 2016 - Feb. 2017 
Known as the world's largest hardware store, the WÜRTH Group has more than 400 companies in more than 80 countries around the world, providing more than 125,000 products to various industries; from screws, accessories and bolts to tools, chemical and industrial safety products.
- Product promotion and sales:
Promote brands, develop potential markets, and visit hundreds of factories across Taiwan to understand customer needs.
- New Product Development: Grinders & Cobalt Bits.
- Plan the brand event schedule and communicate with 200+ sales staff in Taiwan.
- Project planning, execution and process management.
- Event Organizer: Host two large events (500+ people).
- Customer maintenance service:
Provide perfect customer pre-sales and after-sales service, with good proposal ability and communication ability, good at handling product issues and customer complaints.
Education
Education
Harvest Education Technical College （Australia）
Business Management
[Tom] Shih-Huan Wei
Have more than 4 years of Product and Project Management experience。
Passionate about learning new technology and exploring any potential possibility.
Believe staying on the client-side is always the best way to do Sales,、Marketing, and Product.
Business Partner Recommend Video:
https://www.youtube.com/playlist?list=PLp7XBozkJirV0hHBQeARQoEGpWnxmylxb
E-Commerce | Digital Marketing | Business Development & Operation | Customer Relationship Management
#Google Analytics / Ads Certificate
Taipei, Taiwan
0905-270-426
[email protected]
Work Experience
(International Experience) Marketing and Promotion Staff
Lycamobile Pty Ltd
Feb. 2013 - Oct. 2014
Leading international mobile virtual network operator with over 16 million customers in 23 countries. Our goal is to achieve this by providing low-cost, high-quality data and voice services to our customers.
- Promote brands and develop potential markets, with an average monthly performance of 20% for new customers.
(Development of more than 10 regions and hundreds of stores)
- Provide perfect customer pre-sales and after-sales service, have good communication skills, can handle customer complaints proficiently, and can regularly maintain old customers, maintaining a monthly repurchase performance of more than 40%.
- Good at proposing various brand stacking activities to improve brand awareness.
(Assisted the company to hold on-site brand promotion activities during Indian & Chinese festivals)
- Confirm the payment collection and filing of each transaction order, track and analyze the results of the activities, and be responsible for personnel recruitment.
Logo is Link
（Taiwan）Project & Product Manager
Rock Mobile Corporation
Nov. 2018 - July. 2021
The most famous music company in Taiwan. The main services include digital music distribution, audio-visual cooperation consulting, E-book & App services.
- Leading domestic and foreign well-known E-book platforms:
Chunghwa Telecom, Taiwan Mobile, Books, Rakuten Kobo, Google Play Book, Amazon Kindle, and other brands schedule planning. Communicated with customers through digital marketing, and successfully increased the gross profit margin of the platform by 27%.
- New product/service development:
Audiobook service, and cooperation with well-known brand cw_parent APP. Acquired the agency rights of the books of millions of IG followers Leila Lyla & the well-known Coser Neneko and April Tong Books.
- Business development and operation:
Looking for potential e-book channels and high-quality content vendors Successfully signed contracts with 6 well-known platform channels + 17 new customers. (cw_parenting, myrenta (Japan's largest e-book store) Pchome, Momo)
- Customer relationship maintenance：
Responsible for contract renewals on 18 platforms, relationship maintenance for more than 60 clients. Over 90% renewal rate.
- Plan the internet activity schedule and be responsible for communication and coordination with various departments, track and analyze daily data results, and prepare monthly/quarterly reports.
（Taiwan）Customer Account Manager
Inbound Asia Co., Ltd.
Mar. 2018 - Oct. 2018
Inbound Asia is a start-up MarTech integration consultancy. With the customer's self-media and paid media operation efficiency as the core, we create perfect digital media marketing for customers and assist businesses to build customer-inbound business conversion funnels.
- Promote brands and develop potential markets, with an average monthly performance of 80% for new customers.
(Diverse customers: PR companies, health food, communication equipment, sports brands, hardware products, etc.)
- Optimize the communication process between products and other departments, and increase the passenger flow by 20%.
- Customer maintenance service:
Provide perfect customer pre-sales and after-sales service, and have good proposal ability and communication ability, can handle customer complaints proficiently, and can regularly maintain old customers.
- Confirm the collection and filing of each transaction order, track and analyze the results of each project, and formulate and optimize various sales plans with the planning department in a timely manner.
（Taiwan）Product Executive
WURTH TAIWAN CO., LTD.
Feb. 2016 - Feb. 2017
Known as the world's largest hardware store, the WÜRTH Group has more than 400 companies in more than 80 countries around the world, providing more than 125,000 products to various industries; from screws, accessories and bolts to tools, chemical and industrial safety products.
- Product promotion and sales:
Promote brands, develop potential markets, and visit hundreds of factories across Taiwan to understand customer needs.
- New Product Development: Grinders & Cobalt Bits.
- Plan the brand event schedule and communicate with 200+ sales staff in Taiwan.
- Project planning, execution and process management.
- Event Organizer: Host two large events (500+ people).
- Customer maintenance service:
Provide perfect customer pre-sales and after-sales service, with good proposal ability and communication ability, good at handling product issues and customer complaints.
Education