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Past
Project Management @杰悉科技
2021 ~ 2024
專案經理、產品經理、系統分析師
Within one month
系統分析與設計
國際專案管理師PMP
Figma
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立高雄大學
工業管理
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製程工程師 @台達化學工業股份有限公司
2022 ~ Present
研發工程師、整合工程師、製程工程師
Within one month
VISIO
ASPEN
掃描電子顯微鏡 (SEM)
Employed
Ready to interview
Full-time / Not interested in working remotely
4-6 years
國立中正大學(National Chung Cheng University)
化學工程
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Avatar of Donny Purnomo.
Kepala Toko @CV. Viera Oleh Oleh
2023 ~ Present
STORE MANAGER
Within one month
Donny Purnomo Lulusan S1 Akuntansi di Universitas Medan Area yang memiliki pengalaman kerja di Perusahan Retail selama 7 tahun, terutama pada bidang FMCG, F&B dan Fashion Retail. Mempunyai keinginan terhadap hal dan tantangan baru untuk meningkatkan skill dan [email protected] https://www.linkedin.com/in/donny-purnomo-035a6b192/ Pekanbaru, Riau, Indonesia Pengalaman Kerja Kepala Toko • CV. Viera Oleh Oleh JuliPresent Membuat produksi plan berdasarkan target harian. Melakukan pengecekan rutin produk expired setiap pagi (FIFO & FEFO produk) Memastikan item priority terjual. Memastikan returan item harian berjalan
Word
PowerPoint
Excel
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Universitas Medan Area
Akuntansi
Avatar of Hoàng Nguyễn.
Avatar of Hoàng Nguyễn.
service engineer @Melchers Viet Nam Limited
2018 ~ Present
Field Service Engineer
Within one month
Hoàng Nguyễn Experienced Technical Lead with a demonstrated history of working in the pharma and shoes industry ,was trained in Germany. To seek a challenging position in a company offering a motivating and vibrant work environment, on the basis of my knowledge, fast learning and creative skills. Thành phố Hồ Chí Minh, Việt Nam Work expericence Service engineer • Melchers Viet Nam Limited Julypresent -Installation, repair , troubleshooting ,training and commissioning machine -Have experienced in the fields of : pharmaceuticals , shoes ,roasters, laboratories . -Lead the project implementation . -Remote control from headquater . Supervisor • Hoshino company AugustMayInstallation , repair machines .
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Trường Cao Đẳng Cao Thắng
Điện tử
Avatar of 黃季承.
Avatar of 黃季承.
Past
後端工程師 & DevOps @創業家兄弟Kuobrothers Corp.
2022 ~ 2024
Senior Backend Engineer | DevOps | SRE
Within one month
黃季承 Backend Developer | DevOps [email protected]我從事 5 年的電商後端開發與 1 年的 DevOps 維運,並參與超過 4 年的 Scrum 敏捷開發。後端主要負責產品功能研發、後台系統開發與既有服務重構。曾參與生活市集即享券開發,負責與合作夥伴釐清事項、跟 PM 討論整合方式、設
AWS
CI/CD Drone
Cloudflare
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taipei University of Technology
資工系
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Past
Marketing Manager @幫你優股份有限公司 BoniO Inc. / 閱讀優有限公司 TaaO Company Limited
2021 ~ Present
Marketing Manager
Within one month
WordPress
Google Analytics
Project Management
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
淡江大學
英文學系
Avatar of 蔡卓霖.
Avatar of 蔡卓霖.
Past
Sr. Frontend Engineer @旭捷資訊有限公司
2022 ~ 2023
前端工程師、資深前端工程師
Within one month
蔡卓霖 JavaScript | React 曾經是一名5年經驗的遊戲設計師, 現在是一名擁有4年開發經驗的資深前端工程師。 [email protected] 工作經驗 旭捷資訊 - Sr. Frontend Engineer | 2022/03 ~ 2023/10 ・ 1 yr 8 mos 個人金融服務產品 - 前端開發 ・使用 React, Redux Toolkit, TypeScript, Ant Design 和 Vite,從0到1開發產品與 後
ReactJS
Redux Toolkit
Ant Design
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
大仁科技大學
應用英文
Avatar of 高鈺傑.
Avatar of 高鈺傑.
Past
資深前端工程師 @比房科技
2022 ~ 2024
Frontend developer.
Within one month
高鈺傑(Ethan Kao) 前端/後端工程師 與 產品迭代 Taipei City, Taiwan 生日:電機工程碩士(暨南大學電機工程學士(暨南大學Frontend, Backend, Product / 將科技的美好,呈現於世界 專注於前端開發,並斜槓多個領域例如後端、產品策略/迭代;第一性原則與極簡主義的愛好者;尋找真
Frontend
Backend
Product
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
暨南大學
電機工程
Avatar of 張華容.
Avatar of 張華容.
Past
UX/UI 設計師 @網際威信股份有限公司
2023 ~ Present
UX/UI Designer
Within one month
張華容 產品設計師 [email protected] Taipei , Taiwan Hi!我是Chloe,專注於 用戶研究 與 使用者介面設計 及規劃 Design System 。 1年UIUX設計經驗,為銀行端功能優化成功提升 5%的使用率 。 3年網頁設計經驗,曾經為知名品牌Web設計 10+ 個案例 ,並成功讓網站 提升流量 15% 。 擅長良
UI/UX Design
Flowchart
UI Flow
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
iSpan資展國際
前端工程師就業養成班
Avatar of Naomi Lin.
Avatar of Naomi Lin.
行銷副理 / KOL Radar 行銷科技事業部 @愛卡拉互動媒體股份有限公司
2021 ~ Present
品牌專案企劃、網路行銷企劃、數位行銷企劃
Within one month
林孟嫻 (Naomi Lin) 超過 5 年整合行銷與專案策略經驗 ,善於跨部門溝通、協作與專案管理,以邏輯和創意超越一切挑戰。 Contact: [email protected] 【專業能力】 英語能力: 多益 955 分,曾任台大英語辯論賽裁判 產品與市場數據分析: GA4, Ahrefs, SimilarWeb, Hotjar, Google Looker Studio 圖表串接與分析 行銷
Google Analytics
Sales & Marketing
Photoshop
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
臺北市立大學
英語教學系

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
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More than one year
Account Manager|Customer Success
SHOPLINE
2020 ~ 2020
Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Professions
Customer Success Manager
Fields of Employment
Information Services
Work experience
4-6 years
Management
I've had experience in managing 5-10 people
Skills
Client-relationship building and nurturing
Multi-project management
Cross-sectoral communication
Know-how development
Problem-solving
Data-analyzing
Account Management
Languages
Job search preferences
Positions
Customer Success / Marketing Specialist / Account Executive / Operation / Community
Job types
Full-time
Locations
Taiwan
Remote
Interested in working remotely
Freelance
No
Educations
School
National Taiwan University
Major
Political Science
Print

Shu-Mei Hsu

Account Management

Customer Success

Professional in both marketing and EC industry



 |Taipei ,TW|[email protected]|+886-911-430-916

Profile 04 00@2x

About Shu-Mei


An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service. 

In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently. 

In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.

Working Skills


Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication 

Leadership|Know-how development|New employee orientation 

IMC planning and implementation|Problem-solving|Data-analyzing

Working Experience

Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020

  • Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution. 
  • Designed and developed automatic report formats to reduce the workloads of team members in the future. 
  • Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system. 
  • Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Senior Account Manager / Mar 2020 – Aug 2020 

  • Developed an e-commerce consulting tool-kit in the account management department, which is still applied today. 
  • Aided account managers in doing crisis management and communication in certain circumstances. 
  • Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries. 
  • Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients. 
  • Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Account Manager / Nov 2018 – Feb 2020 

  • Exceeded 60% of YOY growth rates each month in 2019 by consulting clients. 
  • Built lasting relationships with clients and earn their trust in multiple ways. 
  • Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers. 
  • Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy. 
  • Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission. 
  • Collaborated with other departments on developments of new features. 
  • Developed the new employee orientation for account management.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Account Manager / Jun 2018 – Aug 2018 

  • Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales. 
  • Established relationships with new clients and maintained and nurtured business relationships with existing ones. 
  • Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget. 
  • Helped to design a knowledge database of Omnimedia for the company.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

Supervisor / Jul 2017 – May 2018

  • Conducted meetings with clients as well as informed them about the current status of their projects. 
  • Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns. 
  • Assisted in the training process for new employees. 
  • Produced financial plans, media plans, and media forecasts. 
  • Analyzed and interpreted data to optimize the results of media campaigns.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Account Executive / Jul 2015 – May 2017 

  • Managed, reviewed progress, and delivered the client’s media projects. 
  • Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market. 
  • Implemented and managed online advertising campaigns. 
  • Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans. 
  • Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Executive / Oct 2014 – Apr 2015

  • Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months. 
  • Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment. 
  • Developed marketing proposals to increase the engagement rate of the posts. 
  • Sought for cross-industry cooperation through cold calls.

Experiences 00 03@2x b381b81be12ffb5207e31257bd24e9606aef09c63c7e710fcd513da5ffd4e913

Education

Political Science, NTU

Sep 2010 - Jun 2014

Language

Mandarin / Native

English / Professional (TOEIC 835)

Resume
Profile

Shu-Mei Hsu

Account Management

Customer Success

Professional in both marketing and EC industry



 |Taipei ,TW|[email protected]|+886-911-430-916

Profile 04 00@2x

About Shu-Mei


An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service. 

In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently. 

In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.

Working Skills


Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication 

Leadership|Know-how development|New employee orientation 

IMC planning and implementation|Problem-solving|Data-analyzing

Working Experience

Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020

  • Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution. 
  • Designed and developed automatic report formats to reduce the workloads of team members in the future. 
  • Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system. 
  • Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Senior Account Manager / Mar 2020 – Aug 2020 

  • Developed an e-commerce consulting tool-kit in the account management department, which is still applied today. 
  • Aided account managers in doing crisis management and communication in certain circumstances. 
  • Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries. 
  • Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients. 
  • Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Account Manager / Nov 2018 – Feb 2020 

  • Exceeded 60% of YOY growth rates each month in 2019 by consulting clients. 
  • Built lasting relationships with clients and earn their trust in multiple ways. 
  • Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers. 
  • Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy. 
  • Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission. 
  • Collaborated with other departments on developments of new features. 
  • Developed the new employee orientation for account management.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Account Manager / Jun 2018 – Aug 2018 

  • Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales. 
  • Established relationships with new clients and maintained and nurtured business relationships with existing ones. 
  • Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget. 
  • Helped to design a knowledge database of Omnimedia for the company.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

Supervisor / Jul 2017 – May 2018

  • Conducted meetings with clients as well as informed them about the current status of their projects. 
  • Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns. 
  • Assisted in the training process for new employees. 
  • Produced financial plans, media plans, and media forecasts. 
  • Analyzed and interpreted data to optimize the results of media campaigns.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Account Executive / Jul 2015 – May 2017 

  • Managed, reviewed progress, and delivered the client’s media projects. 
  • Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market. 
  • Implemented and managed online advertising campaigns. 
  • Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans. 
  • Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Executive / Oct 2014 – Apr 2015

  • Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months. 
  • Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment. 
  • Developed marketing proposals to increase the engagement rate of the posts. 
  • Sought for cross-industry cooperation through cold calls.

Experiences 00 03@2x b381b81be12ffb5207e31257bd24e9606aef09c63c7e710fcd513da5ffd4e913

Education

Political Science, NTU

Sep 2010 - Jun 2014

Language

Mandarin / Native

English / Professional (TOEIC 835)