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管理處儲備幹部(行政+人資) @新聿科技股份有限公司
2022 ~ 现在
策略夥伴(HRBP)、人力資源人員、行政主管、儲備幹部、高階主管特助
兩個月內
Word
PowerPoint
Excel
就职中
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
輔仁大學 Fu Jen Catholic University
法國語文學系
Avatar of Fiora Tsai.
Avatar of Fiora Tsai.
Procurement/Sales Engineer @Roresin Corp
2017 ~ 现在
Procurement/Sales Engineer
一個月內
蔡宜靜 國內業務暨國際採購 TOEIC:居住地: 新北市,台灣 學歷: 銘傳大學企管系畢業手機:信箱: [email protected] 業務專員 ( 進昌貿易股份有限公司) 2017/7~仍在職 職責- 業務推展 - 負責5家國外供應商的代理權,進口採購化學品原物料,銷售跨及6大產業的30
Analysis
Intercultural Communication
Business Administration
就职中
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
銘傳大學 Ming Chuan University
Business Administration
Avatar of 林書安.
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曾任
Project Management @杰悉科技
2021 ~ 2024
專案經理、產品經理、系統分析師
一個月內
first 3D MR real-time management system. Led product team in developing release of new features, like edition mode, multi-device synchronization, and file management. Improved internal process, arise in operation efficiency to more than 20%. Established standard file management rules and reduced wasted time. Established efficient communication tunnel, promoted multi-department cooperation. Imported Kanban and Milestone Chart, project progress can now be traced. Used DFD to find out the time wasted in our production process and impoved it. Other works: pre-sales, preparation of government tenders, software architecture analysis Emerging Technology Promotion
系統分析與設計
國際專案管理師PMP
Figma
待业中
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
國立高雄大學
工業管理
Avatar of Jimmy Lu.
Avatar of Jimmy Lu.
曾任
Lead of Country Product Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
Business Development / Product Manager / Product Marketing/ Strategy Manager
一個月內
Jimmy Lu (呂正彥) Senior Product Manager [Consumer Electronics Expatriate PM/Sales/BD] Entrepreneurship business development & management Leadership flexible & efficient international/cross-functional organizing Target-oriented project lead & SOP consolidation, product lifecycle management Begin with the end in mind Go-to-market execution Taipei, Taiwan < > London, UK https://www.linkedin.com/in/itsjimmy/ [email protected] Work experience Senior Product Manager [Consumer NB & Gaming ] • ASUSTeK Computer Indonesia JulDec 2023 | Jakarta, Indonesia Key responsibilities & Achievements - #business management #business development #team leading #cross-functional organizing
Business Development Project Management
Cross-Functional Project Management
Product Life Cycle Management
待业中
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
國立陽明交通大學(National Yang Ming Chiao Tung University)
Bachelor of management , Management of Transportation and Logistics
Avatar of Diana Shih.
Avatar of Diana Shih.
曾任
Solopreneur @Media Ape
2022 ~ 2024
Creative/Content /Project head Digital, Television ,Films and Social Media
一個月內
Taiwan External Trade Development Council) FebruaryDecember 2023 | Taipei, Taiwan ▪️ Led Taiwan Insight YouTube show: 2 seasons, 13 episodes, from pre-production to post-production. ▪️ Proficient in video content creation and management, transforming expertise into compelling scripts for 25% viewership increase. ▪️Managed budgets, timelines, and resources, ensuring efficient and cost-effective execution of each episode while maintaining a 95% on-time completion rate. Content Strategist & Social Media Manager • BlablaBlock AugustMay 2022 | Remote ▪️ Managed social media platforms, driving 50% follower growth and a 75% increase in post reach. ▪️ Coordinated editorial team efforts, leading a
Word
PowerPoint
Excel
待业中
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
University of Bonn
Neuroscience
Avatar of NIKHIL RAO KODATI.
Avatar of NIKHIL RAO KODATI.
Full stack software Develpoer @Avidbots India private Limited
2023 ~ 现在
Software Engineer
一個月內
the system. Revamped and restructured APIs in Node js , leveraging Stored procedures for enhanced efficiency and performance. Implemented APIs for customers and integrated subscription functionality based on JWT tokens to drive revenue generation. Actively participated in daily Scrum meetings to exchange status updates and get blockers resolved efficiently. Demonstrated expertise in feature grooming, feature development and bug resolution driving continuous improvement in application quality. Developed a pivotal feature for mobile applications using React Native . Designed and implemented an end-to-end terms and conditions system for the company. Implemented a comprehensive notifications feature
Docker
Docker Compose
JavaScript
就职中
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
Vasavi college of Engineering
Bachelor of Engineering
Avatar of 魏文莉 Kallista Wei.
Avatar of 魏文莉 Kallista Wei.
Product Developer @Sararose International Inc
2020 ~ 现在
Product/Project Manager
一個月內
account: Target Worked closely with Engineer and vendors to confirm CAD design feasibility and product safety , not only being an message deliverer, but knowing the reason of all suggestion first. Established comprehensive project plans with clear timelines and milestones, ensuring timely delivery of high-quality results. Managed time efficiently in order to complete all tasks within deadlines. Sourced , vetted and managed vendors needed to accomplish project goals. Tracked project and all vendor performance closely to quickly intervene in mistakes or delays. Negotiated price, mold term and payment term with vendors. Cooperated with internal team
Word
Excel
PowerPoint
就职中
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
華梵大學
外國語文學系
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Consultant @Global Advanced IT Connections
2024 ~ 2024
Product Owner, Business Analyst, System Analyst
一個月內
YAML
AWS
Azure
就职中
正在积极求职中
全职 / 对远端工作有兴趣
6 到 10 年
Adamson University
Information Technology
Avatar of 范思良.
Avatar of 范思良.
資深主任工程師 @長青資訊
2017 ~ 现在
資深工程師
一個月內
striving for concentration and efficiency in my work while cherishing relaxed and enjoyable moments outside of it. Technical Skills Back-End Development: Go : Demonstrated expertise in developing high-performance, scalable back-end services using Go. Proficient in leveraging Go’s concurrency model and its standard library to build efficient microservices architectures. Experienced in integrating Go applications with a variety of middleware and utilizing Go’s powerful interfaces for modular and maintainable code design. Frameworks & Libraries : Deep understanding of popular Go frameworks and libraries such as Gin and echo for building RESTful services. Familiar with using
golang
MySQL
Docker
就职中
正在积极求职中
全职 / 对远端工作有兴趣
6 到 10 年
勤益科技大學
軟體工程
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Avatar of the user.
曾任
Design Lead @1TM
2020 ~ 现在
Product Designer (UI/UX)
一個月內
Communication
UX/UI Design
Visual Design
待业中
正在积极求职中
全职 / 对远端工作有兴趣
6 到 10 年
Shih Chien University
媒體傳達設計學系

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该领域中具备哪些专业能力(例如熟悉 SEO 操作,且会使用相关工具)。
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超過一年
Account Manager|Customer Success
SHOPLINE
2020 ~ 2020
Taipei City, Taiwan
专业背景
目前状态
待业中
求职阶段
专业
客户成功经理
产业
资讯服务
工作年资
4 到 6 年
管理经历
我有管理 5~10 人的经验
技能
Client-relationship building and nurturing
Multi-project management
Cross-sectoral communication
Know-how development
Problem-solving
Data-analyzing
Account Management
语言能力
求职偏好
希望获得的职位
Customer Success / Marketing Specialist / Account Executive / Operation / Community
预期工作模式
全职
期望的工作地点
Taiwan
远端工作意愿
对远端工作有兴趣
接案服务
学历
学校
National Taiwan University
主修科系
Political Science
列印

Shu-Mei Hsu

Account Management

Customer Success

Professional in both marketing and EC industry



 |Taipei ,TW|[email protected]|+886-911-430-916

Profile 04 00@2x

About Shu-Mei


An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service. 

In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently. 

In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.

Working Skills


Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication 

Leadership|Know-how development|New employee orientation 

IMC planning and implementation|Problem-solving|Data-analyzing

Working Experience

Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020

  • Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution. 
  • Designed and developed automatic report formats to reduce the workloads of team members in the future. 
  • Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system. 
  • Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Senior Account Manager / Mar 2020 – Aug 2020 

  • Developed an e-commerce consulting tool-kit in the account management department, which is still applied today. 
  • Aided account managers in doing crisis management and communication in certain circumstances. 
  • Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries. 
  • Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients. 
  • Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Account Manager / Nov 2018 – Feb 2020 

  • Exceeded 60% of YOY growth rates each month in 2019 by consulting clients. 
  • Built lasting relationships with clients and earn their trust in multiple ways. 
  • Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers. 
  • Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy. 
  • Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission. 
  • Collaborated with other departments on developments of new features. 
  • Developed the new employee orientation for account management.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Account Manager / Jun 2018 – Aug 2018 

  • Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales. 
  • Established relationships with new clients and maintained and nurtured business relationships with existing ones. 
  • Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget. 
  • Helped to design a knowledge database of Omnimedia for the company.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

Supervisor / Jul 2017 – May 2018

  • Conducted meetings with clients as well as informed them about the current status of their projects. 
  • Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns. 
  • Assisted in the training process for new employees. 
  • Produced financial plans, media plans, and media forecasts. 
  • Analyzed and interpreted data to optimize the results of media campaigns.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Account Executive / Jul 2015 – May 2017 

  • Managed, reviewed progress, and delivered the client’s media projects. 
  • Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market. 
  • Implemented and managed online advertising campaigns. 
  • Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans. 
  • Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Executive / Oct 2014 – Apr 2015

  • Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months. 
  • Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment. 
  • Developed marketing proposals to increase the engagement rate of the posts. 
  • Sought for cross-industry cooperation through cold calls.

Experiences 00 03@2x b381b81be12ffb5207e31257bd24e9606aef09c63c7e710fcd513da5ffd4e913

Education

Political Science, NTU

Sep 2010 - Jun 2014

Language

Mandarin / Native

English / Professional (TOEIC 835)

简历
个人档案

Shu-Mei Hsu

Account Management

Customer Success

Professional in both marketing and EC industry



 |Taipei ,TW|[email protected]|+886-911-430-916

Profile 04 00@2x

About Shu-Mei


An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service. 

In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently. 

In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.

Working Skills


Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication 

Leadership|Know-how development|New employee orientation 

IMC planning and implementation|Problem-solving|Data-analyzing

Working Experience

Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020

  • Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution. 
  • Designed and developed automatic report formats to reduce the workloads of team members in the future. 
  • Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system. 
  • Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Senior Account Manager / Mar 2020 – Aug 2020 

  • Developed an e-commerce consulting tool-kit in the account management department, which is still applied today. 
  • Aided account managers in doing crisis management and communication in certain circumstances. 
  • Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries. 
  • Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients. 
  • Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Account Manager / Nov 2018 – Feb 2020 

  • Exceeded 60% of YOY growth rates each month in 2019 by consulting clients. 
  • Built lasting relationships with clients and earn their trust in multiple ways. 
  • Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers. 
  • Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy. 
  • Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission. 
  • Collaborated with other departments on developments of new features. 
  • Developed the new employee orientation for account management.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Account Manager / Jun 2018 – Aug 2018 

  • Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales. 
  • Established relationships with new clients and maintained and nurtured business relationships with existing ones. 
  • Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget. 
  • Helped to design a knowledge database of Omnimedia for the company.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

Supervisor / Jul 2017 – May 2018

  • Conducted meetings with clients as well as informed them about the current status of their projects. 
  • Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns. 
  • Assisted in the training process for new employees. 
  • Produced financial plans, media plans, and media forecasts. 
  • Analyzed and interpreted data to optimize the results of media campaigns.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Account Executive / Jul 2015 – May 2017 

  • Managed, reviewed progress, and delivered the client’s media projects. 
  • Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market. 
  • Implemented and managed online advertising campaigns. 
  • Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans. 
  • Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Executive / Oct 2014 – Apr 2015

  • Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months. 
  • Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment. 
  • Developed marketing proposals to increase the engagement rate of the posts. 
  • Sought for cross-industry cooperation through cold calls.

Experiences 00 03@2x b381b81be12ffb5207e31257bd24e9606aef09c63c7e710fcd513da5ffd4e913

Education

Political Science, NTU

Sep 2010 - Jun 2014

Language

Mandarin / Native

English / Professional (TOEIC 835)