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4-6 years
6-10 years
10-15 years
More than 15 years
President and CEO @DPBell and Associates2016 ~ Present
・
President and CEO
More than one year
PR Week's 40 under 40; a Shorty Award' winner recognized by the Philadelphia Tribune as, One of Philadelphia's Most Influential African-American Women; and recognized by Black Enterprise Magazine as a triple threat. University of Pennsylvania, Lecturer, Jan 2017 ~ Feb 2019 Greater Philadelphia Area Developed an Urban Communication program, syllabus and lecture series, a first for the University OF Pennsylvania's Annenberg School of Communication Democratic National Convention, Consultant, Feb 2016 ~ Jul 2016 Michael A. Nutter, Office of the Mayor, Communications and Strategy/City Representative, Nov 2012 ~ Jan 2016 City of Philadelphia Led communications, social
Employed
・
Not open to opportunities
Full-time / Not interested in working remotely
More than 15 years
National Urban Fellows Scholar
・
Public Administration and Public Policy
More than one year
6-10 years
North America Video Specialist @Shootsta2017 ~ 2020
・
Communications, Public Relations or Marketing Communications Manager
More than one year
clients as varied as Microsoft, the Seattle Cancer Care Alliance and Starbucks. -- Launched video disruptor Shootsta in North America in 2017, landing their first 7 enterprise clients, conducting on-air and video trainings and keynote conference presentations, and managing Shootsta's North American image and creatives. Specialties include : Communications Trainings, On-air Spokesperson, Managing Creative Teams, Crisis Communications, Media Relations, Cinematography, Video Production, Digital Media Strategy, Strategic Consulting, Remote Work and Project Management. Kelly serves on the board of PRSA (Public Relations Society of America) Puget Sound, where he's been a guest speaker at both regional
Full-time / Interested in working remotely
More than 15 years
University of Washington
・
Broadcast Communications, International Relations
Trader/Foreign sales @ Simosa Oil Co., Ltd2018 ~ Present
・
Sales/AM/PM/BD
More than one year
our department, I’ve also joined the basketball team of our finance department and won two national championships in that period. The process was very passionate and unforgettable; the extracurricular activities in university life helped me to learn leadership and activity planning skills and strengthened my skills of interpersonal communication and crisis response; furthermore, perseverance, teamwork and cooperation, which will be helpful in the future life path and work career. After graduating from university, I successfully obtained financial certificates such as senior salesman of securities firm and investment consultant salesman during a military service. work experience: The
Employed
Full-time / Interested in working remotely
4-6 years
國立中正大學(National Chung Cheng University)
・
Finance
Past
Developer of Tooling @GuangZhou Evervan Footwear in Saigon Adidas2017 ~ Present
・
Tooling engineer
More than one year
JIA SYUN(CHRIS) LYU Team player, Communicative, and Target oriented Manufacturing, 5+ year experienced Product management and development, Capable of working on multiple projects, high quality standard and well time management [email protected] EDUCATION National Taiwan University of Science and Technology, BA in Industrial Engineering, 2012 ~ 2016 SKILL Product Development Communication skill Plan/schedule control Drawing & Modeling review IE method Language Chinese(native) English(CEFR B2 level) Vietnamese(A2) CAD/3D Model SOLIDWORKS RHINO EXPERIENCE Tooling Development Leader Guangzhou Evervan Footwear Co.Ltd(adidas Footwear Tier1)|MayPresent Product/Tooling Development Lead the
Unemployed
Full-time
4-6 years
National Taiwan University of Science and Technology
・
BA in Industrial Engineering
總行政秘書 @社團法人台灣愛滋病護理學會2020 ~ Present
・
More than one year
Taiwan AIDS Nurse Association, I am the only one who in charge everything of TANA. The experience of working at an NGO is very diverse and unique. I can learn and improve my ability in many aspects. S uch as plan planning and implementation, public relations and crisis dealing, international communication and cooperation, online planning and marketing, etc. These are also techniques that can be continuously used and y improved in the future. My hobby is photography, so I also in charge of recording, photo shooting of any event in my job. It's
Full-time
4-6 years
亞洲大學
・
外國語文學系
Offline
Offline
Past
Merchant Success Associate Manager-Merchant Growth @SHOPLINE2020 ~ 2020
・
Customer Success / Marketing Specialist / Account Executive / Operation / Community
More than one year
Shu-Mei Hsu Account Management Customer Success Professional in both marketing and EC industry ｜Taipei ，TW｜ [email protected] ｜About Shu-Mei An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service. In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set
Unemployed
Full-time / Interested in working remotely
4-6 years
National Taiwan University
・
Political ScienceProduction Managament Intern @MTV India Viacom Group2007 ~ 2007
・
Sr. Cluster Head - Marketing Communications
More than one year
Employed
・
Not open to opportunities
Full-time
6-10 years
University of Leeds
・
MA Mark Adv MediaDirector of Quality @LNR
Regional Manager/Director of Quality, Damage Prevention and Safety
More than one year
Full-time / Interested in working remotely
More than 15 years
Solano Community College
・
AA in General Studies with some Management course work
Past
KOL and Partnership Specialist – Social Content Marketing @OPPO2023 ~ 2024
・
Team Leader/Specialist
Within one month
Hoang Le Minh Ho Chi Minh City, Vietnam || [email protected] Working Experience KOL and Partnership Specialist – Social Content Marketing • OPPO thángthángKOL Management: - KOL relationship management: KOL content relative to brand, crisis handling included quality crisis handling - KOL content planning and management: product awareness - KOL intelligence: KOL strategy, research, mapping, and finalize KOL list - Partnership Management: Partnership research & mapping (cobranding/community/org/sponsorship) Skills: - Design and plan strategy for KOLs with social theme for campaign. - Manage agency to create KOLs’ contents on brief on timeline. - Follow up KOLs’ KPI in the campaign.
Unemployed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
University of Education
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Unemployed
Job Search Progress
Professions
Customer Success Manager
Fields of Employment
Information Services
Work experience
4-6 years
Management
I've had experience in managing 5-10 people
Skills
Languages
Job search preferences
Positions
Customer Success / Marketing Specialist / Account Executive / Operation / Community
Job types
Full-time
Locations
Taiwan
Remote
Interested in working remotely
Freelance
No
Educations
School
National Taiwan University
Major
Political Science
Shu-Mei Hsu
Account Management
Customer Success
Professional in both marketing and EC industry
｜Taipei ，TW｜[email protected]｜+886-911-430-916
About Shu-Mei
An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service.
In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently.
In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.
Working Skills
Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication
Leadership|Know-how development|New employee orientation
IMC planning and implementation|Problem-solving|Data-analyzing
Working Experience
Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020
- Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution.
- Designed and developed automatic report formats to reduce the workloads of team members in the future.
- Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system.
- Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.
Senior Account Manager / Mar 2020 – Aug 2020
- Developed an e-commerce consulting tool-kit in the account management department, which is still applied today.
- Aided account managers in doing crisis management and communication in certain circumstances.
- Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries.
- Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients.
- Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.
Account Manager / Nov 2018 – Feb 2020
- Exceeded 60% of YOY growth rates each month in 2019 by consulting clients.
- Built lasting relationships with clients and earn their trust in multiple ways.
- Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers.
- Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy.
- Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission.
- Collaborated with other departments on developments of new features.
- Developed the new employee orientation for account management.
Account Manager / Jun 2018 – Aug 2018
- Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales.
- Established relationships with new clients and maintained and nurtured business relationships with existing ones.
- Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget.
- Helped to design a knowledge database of Omnimedia for the company.
Supervisor / Jul 2017 – May 2018
- Conducted meetings with clients as well as informed them about the current status of their projects.
- Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns.
- Assisted in the training process for new employees.
- Produced financial plans, media plans, and media forecasts.
- Analyzed and interpreted data to optimize the results of media campaigns.
Account Executive / Jul 2015 – May 2017
- Managed, reviewed progress, and delivered the client’s media projects.
- Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market.
- Implemented and managed online advertising campaigns.
- Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans.
- Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.
Executive / Oct 2014 – Apr 2015
- Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months.
- Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment.
- Developed marketing proposals to increase the engagement rate of the posts.
- Sought for cross-industry cooperation through cold calls.
Education
Political Science, NTU
Sep 2010 - Jun 2014
Language
Mandarin / Native
English / Professional (TOEIC 835)
Shu-Mei Hsu
Account Management
Customer Success
Professional in both marketing and EC industry
｜Taipei ，TW｜[email protected]｜+886-911-430-916
About Shu-Mei
An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service.
In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently.
In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.
Working Skills
Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication
Leadership|Know-how development|New employee orientation
IMC planning and implementation|Problem-solving|Data-analyzing
Working Experience
Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020
- Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution.
- Designed and developed automatic report formats to reduce the workloads of team members in the future.
- Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system.
- Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.
Senior Account Manager / Mar 2020 – Aug 2020
- Developed an e-commerce consulting tool-kit in the account management department, which is still applied today.
- Aided account managers in doing crisis management and communication in certain circumstances.
- Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries.
- Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients.
- Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.
Account Manager / Nov 2018 – Feb 2020
- Exceeded 60% of YOY growth rates each month in 2019 by consulting clients.
- Built lasting relationships with clients and earn their trust in multiple ways.
- Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers.
- Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy.
- Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission.
- Collaborated with other departments on developments of new features.
- Developed the new employee orientation for account management.
Account Manager / Jun 2018 – Aug 2018
- Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales.
- Established relationships with new clients and maintained and nurtured business relationships with existing ones.
- Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget.
- Helped to design a knowledge database of Omnimedia for the company.
Supervisor / Jul 2017 – May 2018
- Conducted meetings with clients as well as informed them about the current status of their projects.
- Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns.
- Assisted in the training process for new employees.
- Produced financial plans, media plans, and media forecasts.
- Analyzed and interpreted data to optimize the results of media campaigns.
Account Executive / Jul 2015 – May 2017
- Managed, reviewed progress, and delivered the client’s media projects.
- Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market.
- Implemented and managed online advertising campaigns.
- Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans.
- Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.
Executive / Oct 2014 – Apr 2015
- Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months.
- Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment.
- Developed marketing proposals to increase the engagement rate of the posts.
- Sought for cross-industry cooperation through cold calls.
Education
Political Science, NTU
Sep 2010 - Jun 2014
Language
Mandarin / Native
English / Professional (TOEIC 835)