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4-6 years
6-10 years
10-15 years
More than 15 years
Customer Success / Marketing Specialist / Account Executive / Operation / Community
Content Freelancer @Nexus Sport Events2023 ~ Present
・
Customer Success / Marketing Specialist / Account Executive / Operation / Community
Within two months
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
HCMC University of Technology and Education
・
EconomicsSocial Media Virtual Assistant @SGB VA2023 ~ Present
・
Customer Success / Marketing Specialist / Account Executive / Operation / Community
Within three months
Open to opportunities
Full-time / Interested in working remotely
4-6 years
Sahid University
・
Marketing Management
Operational Manager @PT Famindo Kunci Sukses (KunciCoin)2021 ~ 2023
・
Customer Success / Marketing Specialist / Account Executive / Operation / Community
Within one month
Muhammad Chandra Ardy Operational Manager Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia Experienced Marketing Operational, Business Development and Relations, Event, Reporter, Announcer and Public Speaking with a demonstrated history of working in the broadcast media industry, startup industry, blockchain industry and media online industry. Skilled in Radio Host, Photojournalism, Event Photography, Commercial Photography, and Social Media. Strong relationship partnership, creative, event and professional with a Bachelor Of Economy focused in Business/Managerial Economics from Universitas Tarumanagara (Untar). [email protected] Phone :Skills Creativity Teamwork & Leadership Microsoft Office Communication Skills Public Speaking Marketing Business
Employed
Full-time / Interested in working remotely
6-10 years
Universitas Tarumanagara
・
Economy (Management Business)
Marketing Senior Analyst @Công ty TNHH Manulife (Việt Nam)2019 ~ Present
・
Customer Success / Marketing Specialist / Account Executive / Operation / Community
Within one year
Nguyễn Hoài Thươ[email protected] Ho Chi Minh City, Vietnam Take advantages of experiences in administrative and marketing fields that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement. Work Experience Marketing Senior Analyst • Công ty TNHH Manulife (Việt Nam) DecemberPresent - Execute the digital marketing email, analyze report and optimize the campaign - Create/ monitor landing pages, optimize keywords and images, check and fix broken links - Manage the contract and process the
Employed
Full-time / Interested in working remotely
4-6 years
HCM University of Law
・
Civl Law
Past
Marketing Supervisor @PT. Terang Parts Indonesia2017 ~ 2020
・
Customer Success / Marketing Specialist / Account Executive / Operation / Community
Within one year
Devina Irene Seorang profesional Sales Marketing dengan pengalaman lebih dari 3 tahun di industri Otomotif. Mampu melakukan riset pasar, membuat rencana marketing, dan meningkatkan penjualan dengan strategi yang tepat. Memiliki kemampuan dalam mengelola tim dan berkomunikasi dengan baik dengan berbagai pihak. Indonesia Work Experience Marketing Supervisor • PT. Terang Parts Indonesia AprilOktoberMelakukan perencanaan strategi pemasaran hasil produksi yang terpadu dan efisien dengan memperhatikan sumber daya perusahaan. - Menyusun perencanaan program kerja untuk jangka pendek dan jangka panjang dalam menunjang terlaksananya tujuan pemasaran. - Menjalin relasi dan kerja sama yang baik dengan konsumen / pelanggan. - Melakukan analisa
Unemployed
Part-time / Not interested in working remotely
4-6 years
Universitas Bina Nusantara
・
AccountingPast
Senior Account manager @SHOPLINE 商線科技2021 ~ 2022
・
Customer Success / Marketing Specialist / Account Executive / Operation / Community
Within six months
Unemployed
Full-time / Interested in working remotely
4-6 years
Fu Jen Catholic university
・
Marketing
Sales Representatif @PT KAWASAN INDUSTRI KUJANG CIKAMPEK 2019 ~ Present
・
Customer Success / Marketing Specialist / Account Executive / Operation / Community
More than one year
Afriansyah Darmasyahputra Nasution Sales Representatif Cikampek, Karawang, West Java, Indonesia Menjadi seorang profesional di perusahaan yang menawarkan suasana positif untuk mengeksplorasi teknologi dan penerapannya untuk manfaat yang lebih besar dari masyarakat di dunia bisnis Pengalaman Kerja Sales Representatif • PT KAWASAN INDUSTRI KUJANG CIKAMPEK OktoberJuniMelakukan Penjualan Produk Pupuk melalui Aplikasi E-Katalog LKPP Kementerian Perdagangan. 2. Menyusun Startegi Penjualan untuk dapat meningkatkan dan mencapai target yang telah ditetapkan 3. Menyusun RKAP penjualan setiap tahun dan breakdown target perbulan. 4. Membuat Laporan Penjualan Penjualan Bulanan untuk dapat monitoring angka target yang telah dicapai. 5. Menyusun
Employed
Full-time / Interested in working remotely
4-6 years
Institut Pertanian Bogor
・
Agronomi Hortikultura
Sales Executive Corporate & SME @Fresh factory2021 ~ Present
・
Customer Success / Marketing Specialist / Account Executive / Operation / Community
More than one year
fahrizal alvi A Qualified as a marketing with 8 years of experience as well as operational and external problem solving related to the smooth operation of the company Jakarta, Indonesia Pengalaman Kerja SeptemberPresent Sales Executive Corporate & SME Fresh factory take care of old & new customers Selling goods or services produced by the company to consumers. Explain product specifications sold to consumers. Provide a simulation of the calculation of costs that must be incurred and explain the benefits that will be obtained. Communicating with customers. JanuariDesember 2021 Operational Freelancer PT Way Point Port Service Crew Service Operational
Employed
Full-time / Interested in working remotely
6-10 years
Kursus Kepabeanan
・
Kepabeanan
Customer Experience & Support Logistic @Janio Asia2020 ~ Present
・
Customer Success / Marketing Specialist / Account Executive / Operation / Community
Within three months
Retno Widiantoro A highly professional Customer Support with 5 years of experience in calls service, email, and social media in multiple industries. Possess a positive attitude and is skilled in major customer service software such as Zendesk, Freshdesk, Yellow Messenger, and Social Media Platform. Indonesia retnowidiantoro [email protected] Customer Experience & Support Logistics Janio Asia, Singapore • SeptemberPresent As operations teams parts, assisted the clients with their inquiry and complaints on daily basis. Answered the inquiry and complaints minimum of 60 tickets/day. Achieved the satisfaction of the client by over 95%. Responsible
Employed
Full-time / Interested in working remotely
4-6 years
University Technology of Yogyakarta, Indonesia
・
Informathics
Offline
Offline
Past
Merchant Success Associate Manager-Merchant Growth @SHOPLINE2020 ~ 2020
・
Customer Success / Marketing Specialist / Account Executive / Operation / Community
More than one year
Shu-Mei Hsu Account Management Customer Success Professional in both marketing and EC industry ｜Taipei ，TW｜ [email protected] ｜About Shu-Mei An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service. In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set
Unemployed
Full-time / Interested in working remotely
4-6 years
National Taiwan University
・
Political ScienceThe Most Lightweight and Effective Recruiting Plan
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Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Unemployed
Job Search Progress
Professions
Customer Success Manager
Fields of Employment
Information Services
Work experience
4-6 years
Management
I've had experience in managing 5-10 people
Skills
Languages
Job search preferences
Positions
Customer Success / Marketing Specialist / Account Executive / Operation / Community
Job types
Full-time
Locations
Taiwan
Remote
Interested in working remotely
Freelance
No
Educations
School
National Taiwan University
Major
Political Science
Shu-Mei Hsu
Account Management
Customer Success
Professional in both marketing and EC industry
｜Taipei ，TW｜[email protected]｜+886-911-430-916
About Shu-Mei
An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service.
In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently.
In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.
Working Skills
Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication
Leadership|Know-how development|New employee orientation
IMC planning and implementation|Problem-solving|Data-analyzing
Working Experience
Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020
- Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution.
- Designed and developed automatic report formats to reduce the workloads of team members in the future.
- Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system.
- Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.
Senior Account Manager / Mar 2020 – Aug 2020
- Developed an e-commerce consulting tool-kit in the account management department, which is still applied today.
- Aided account managers in doing crisis management and communication in certain circumstances.
- Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries.
- Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients.
- Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.
Account Manager / Nov 2018 – Feb 2020
- Exceeded 60% of YOY growth rates each month in 2019 by consulting clients.
- Built lasting relationships with clients and earn their trust in multiple ways.
- Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers.
- Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy.
- Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission.
- Collaborated with other departments on developments of new features.
- Developed the new employee orientation for account management.
Account Manager / Jun 2018 – Aug 2018
- Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales.
- Established relationships with new clients and maintained and nurtured business relationships with existing ones.
- Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget.
- Helped to design a knowledge database of Omnimedia for the company.
Supervisor / Jul 2017 – May 2018
- Conducted meetings with clients as well as informed them about the current status of their projects.
- Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns.
- Assisted in the training process for new employees.
- Produced financial plans, media plans, and media forecasts.
- Analyzed and interpreted data to optimize the results of media campaigns.
Account Executive / Jul 2015 – May 2017
- Managed, reviewed progress, and delivered the client’s media projects.
- Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market.
- Implemented and managed online advertising campaigns.
- Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans.
- Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.
Executive / Oct 2014 – Apr 2015
- Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months.
- Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment.
- Developed marketing proposals to increase the engagement rate of the posts.
- Sought for cross-industry cooperation through cold calls.
Education
Political Science, NTU
Sep 2010 - Jun 2014
Language
Mandarin / Native
English / Professional (TOEIC 835)
Shu-Mei Hsu
Account Management
Customer Success
Professional in both marketing and EC industry
｜Taipei ，TW｜[email protected]｜+886-911-430-916
About Shu-Mei
An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service.
In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently.
In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.
Working Skills
Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication
Leadership|Know-how development|New employee orientation
IMC planning and implementation|Problem-solving|Data-analyzing
Working Experience
Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020
- Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution.
- Designed and developed automatic report formats to reduce the workloads of team members in the future.
- Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system.
- Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.
Senior Account Manager / Mar 2020 – Aug 2020
- Developed an e-commerce consulting tool-kit in the account management department, which is still applied today.
- Aided account managers in doing crisis management and communication in certain circumstances.
- Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries.
- Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients.
- Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.
Account Manager / Nov 2018 – Feb 2020
- Exceeded 60% of YOY growth rates each month in 2019 by consulting clients.
- Built lasting relationships with clients and earn their trust in multiple ways.
- Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers.
- Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy.
- Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission.
- Collaborated with other departments on developments of new features.
- Developed the new employee orientation for account management.
Account Manager / Jun 2018 – Aug 2018
- Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales.
- Established relationships with new clients and maintained and nurtured business relationships with existing ones.
- Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget.
- Helped to design a knowledge database of Omnimedia for the company.
Supervisor / Jul 2017 – May 2018
- Conducted meetings with clients as well as informed them about the current status of their projects.
- Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns.
- Assisted in the training process for new employees.
- Produced financial plans, media plans, and media forecasts.
- Analyzed and interpreted data to optimize the results of media campaigns.
Account Executive / Jul 2015 – May 2017
- Managed, reviewed progress, and delivered the client’s media projects.
- Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market.
- Implemented and managed online advertising campaigns.
- Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans.
- Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.
Executive / Oct 2014 – Apr 2015
- Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months.
- Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment.
- Developed marketing proposals to increase the engagement rate of the posts.
- Sought for cross-industry cooperation through cold calls.
Education
Political Science, NTU
Sep 2010 - Jun 2014
Language
Mandarin / Native
English / Professional (TOEIC 835)