Martin Fahmi IT Support Lulusan Manajemen Informatika, dengan pengalaman dalam bidang Administrasi dan IT support seperti pengelolaan sistem administrasi kantor, troubleshooting, networking, hardware & software. Saya juga memiliki aktifitas sehari-hari dibidang IT. Memiliki kemampuan pada IT operation , project management , dan customer service . Selain itu saya mempunyai pribadi yang berintegritas dan bertanggung jawab terhadap apa yang dikerjakan. Parung, Bogor, [email protected] https://www.facebook.com/MartinFahmi31/ Pengalaman Kerja MeiJuni 2021 Sungai Penuh, Jambi Operator Komputer dan Network Support Technician PT. Ratu Network Indonesia • Memastikan perangkat keras dan

. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation. Handled technical and general client inquiries

英文文稿內容撰寫與校正 - Ｗordpress網站架設、管理 - 數位廣告投放＆分析（熟稔Google Ads, Google Analytics, Facebook Ads, Facebook Insight） Edallianz Pte Ltd 新加坡商藍恩資訊, Digital Content Creator & Support 數位編輯, Feb 2019 — Jul 2019 負責各類行銷文案，以及數位內容撰寫，管理公司網站文字內容、排版，負責新加坡以及台灣每週文章

. Activities included: Adding new features to enrich the user experience and extend product functionality. Establishing a robust unit testing environment and developing comprehensive test suites to ensure code quality, reliability, and integrity of the application, preventing regressions. Overhauling the UI to enhance aesthetics, improve usability, and ensure support for responsive design, ensuring alignment with evolving design standards. Role: Lead developer Stacks: Next.js, React, TypeScript, Tailwind CSS, CSS Modules, Material UI, Redux Toolkit, Jest and GraphQL Developed and launched TonFura , a user-centric blockchain development platform aimed at simplifying DApp creation. Key highlights include

Analysis • User Story Creation • Release Management • Documentation QUALITY ANALYST • Provided expertise in both web and mobile app manual testing • Documentation Business System Analyst • Innova Solutions Taiwan AugustApril 2024 Roles: SCRUM MASTER • Led Stand-up meetings and collaborative sessions for Taiwan Team and contributed to effective communication and teamwork. • Provided support to the Product Owner by facilitating Sprint Retrospective Sessions, ensuring continuous improvement and team reflection. • Involved in Program Increment and Iteration Plannings and Demo sessions. BUSINESS SYSTEM ANALYST • Partnered with Product Owners and Operations team to define and document business requirements, identify issues, and propose process improvements

com 📞Skills Tech Stack Angular TypeScript Java PHP MS SQL REDUX HTML5 NPM GIT CSS Linux Swift Work Experience Senior Engineer • 旭聯科技(SUNNET Inc.) JanNow Phase~2022): Overall Summary: I contributed to the maintenance and development of AngularJS and Angular e-learning products, providing technical support to clients and resolving their issues. Specific Responsibilities: Clarified client issues, ensuring a thorough understanding of their needs and requirements. Identified and resolved system bugs to ensure stable product operation. Evaluated and provided effective solutions for customized functionalities, meeting client requirements. Assisted clients in issue

to make sure code's quality coupon and point system for marketing develop Defi strategy tool to make user more easy to participate in Defi investment questionnaire system for EKYC flow REYIELD.fi design and implement project framework telegram bot design and develop uniswapv3 bot with very simple flow: support auto rebalance to make investor get higher profit workflow framework to manage event handling Technical Product Manager And Backend Team Lead at 天堂遊戲 (Paradise Soft) ，2020 //05 Skills: Golang, MySQL, Redis, Kafka, MongoDB, TiDB, Docker, Git Highlight: Team Management Management of the backend teammembers