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Definition of Reputation Credits
Work Experience
Senior Consultant | Salesforce Focused
Celnet Technology Co., Ltd
七月 2016 - Present
Taipei, Taiwan
The company's main business is to assist customers to import Salesforce CRM system and carry out digital transformation.
• As a team leader, responsible for the education and training of 3 subordinates, At the same time, monitor the quality control of 5 projects and project size more than 15Ow.
• Analyzing briefs and project requests from clients, propose system solutions pain points and provide suggestions for multi-faceted management reports.
• Overall system function, architecture, planning and execution, good at multi-platform integration, at most 5 kinds of platform data have been integrated at the same time.
• Coordinate manpower with various departments, control schedule planning, and communicate experience with overseas technical personnel.
• Plan and lectures on user education and training courses for more than 50 people.
- Project effectiveness
• Assisted the manufacturing industry in sorting out business processes, increasing the customer order rate from 40% to 90%.
• Assisted the retail industry in integrating member information from the Mainland, Taiwan and Taiwan, and planned member marketing journeys. Existing member growth revenue was 36%, LINE binding rate was 85%, and repurchase rate was 64%.
• Successfully coached more than 30 companies in digital transformation in the past 6 years.
Operation Specialist
UNIQLO CO., LTD.
一月 2014 - 四月 2016
Taipei, Taiwan
• Managing day-to-day operations.
• Interacting with customers answering questions, and resolving issues.
• Training new employees and ensuring that health and safety regulations are followed.
• Tracking and reporting on operational performance.
Education
Takming University of Science and Technology
Marketing Management
2009 - 2012
SKILL
- Digital Transformation
- CRM Program Management
- Cross-Cultural Communications
- Demand Analysis
- Salesforce
LANGUAGE
- Chinese
- English
Work Experience
Senior Consultant | Salesforce Focused
Celnet Technology Co., Ltd
七月 2016 - Present
Taipei, Taiwan
The company's main business is to assist customers to import Salesforce CRM system and carry out digital transformation.
• As a team leader, responsible for the education and training of 3 subordinates, At the same time, monitor the quality control of 5 projects and project size more than 15Ow.
• Analyzing briefs and project requests from clients, propose system solutions pain points and provide suggestions for multi-faceted management reports.
• Overall system function, architecture, planning and execution, good at multi-platform integration, at most 5 kinds of platform data have been integrated at the same time.
• Coordinate manpower with various departments, control schedule planning, and communicate experience with overseas technical personnel.
• Plan and lectures on user education and training courses for more than 50 people.
- Project effectiveness
• Assisted the manufacturing industry in sorting out business processes, increasing the customer order rate from 40% to 90%.
• Assisted the retail industry in integrating member information from the Mainland, Taiwan and Taiwan, and planned member marketing journeys. Existing member growth revenue was 36%, LINE binding rate was 85%, and repurchase rate was 64%.
• Successfully coached more than 30 companies in digital transformation in the past 6 years.
Operation Specialist
UNIQLO CO., LTD.
一月 2014 - 四月 2016
Taipei, Taiwan
• Managing day-to-day operations.
• Interacting with customers answering questions, and resolving issues.
• Training new employees and ensuring that health and safety regulations are followed.
• Tracking and reporting on operational performance.
Education
Takming University of Science and Technology
Marketing Management
2009 - 2012
SKILL
- Digital Transformation
- CRM Program Management
- Cross-Cultural Communications
- Demand Analysis
- Salesforce
LANGUAGE
- Chinese
- English