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identifying enhancement opportunities. Build and nurture relationships with client-side teams. Collaborate with management to ensure full-cycle project deliverables. Senior Quality Assurance Engineer | Senior Customer Service Engineer • Trend Micro 五月一月 2023 | Taipei, Taiwan Key Achievements: Ensured software quality throughout the development lifecycle. Influenced the design of test hooks for improved user experience. Identified and resolved critical defects in software coding, contributing to timely issue resolution. Led comprehensive reviews of automation flows, defining strategic scopes for automation. Collaborated with support teams to provide technical support, resolving issues related to software

Francis Onell Peng 彭語萱 New Taipei City, Taiwan 工作經歷 Marketing Specialist & VIP Customer Service • MICO WORLD 三月Present •Build up VIP customer-oriented membership concept and framework to provide value-added offer to customers. • Developing strategy, building framework, and completing end-to-end implementation as a project leader. • Running social media management (Instagram, Facebook). • Create social media influencer for each LIVE streamer in MICO App, based on their brand and plans. • Created and scheduled all social media posts across Instagram, TikTok and Facebook. • Developed and owned the social media

.com Work Experience Senior MarCom Specialist TaiwanPlus MarNow Taipei, Taiwan • Go-to-Market Campaign - Led the TaiwanPlus annual go-to-market campaign strategy and execution, planning four marketing campaigns with a budget of 1 billion NTD. Utilized multiple channels, including out-of-home advertising, inflight media, email marketing, influencer partnerships, and university media buys, significantly boosted audience engagement and awareness, achieving over 1.8 million in brand awareness and 100Kin engagement. • Partnership Management - Managed important partner accounts like TACL, TAP, and TAF, orchestrating 2 significant online events without additional budget, each drawing more than 400 participants

efficiency. Implemented company policies and delegated duties among staff members with an emphasis on appropriate skill sets. Provided guidance for workers as needed and approved training opportunities to increase the company knowledge base and meet strategic targets. Evaluated the work of other executive leaders within the company, including directors, vice presidents, and presidents. Built, advanced, and established strong personal relationships with colleagues, customers, partners, and affiliates to guarantee an extensive network of influence. Determined the direction of a business by working with upper management and team leaders to create and implement strategies ...