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Sr. Quality Analyst @Satyam BPO2008 ~ 2009
・
Product/Project Manager
Within two months
Sandhya Rastogi- Srivastava ITIL - V4 Certified Change Management Professional @ BT | Operations Continuous Improvement Lead (OCIL) Kolkata, West Bengal, India Experienced ITIL certified Project Manager with a proven track record of successfully leading transformational projects. Demonstrated expertise in handling multiple projects and domains, with the ability to adapt to new technologies and challenges. Work Experience Change Management Professional • BT AprilPresent As a Project Manager at British Telecom, I am responsible for overseeing and managing projects to ensure successful delivery. I utilize my strong leadership skills and excellent communication skills to effectively collaborate with stakeholders and drive project
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Axelos
・
Information Technology
Software Tester @MAXGEN TECHNOLOGIES2018 ~ 2019
・
Software tester
Within two months
Test Scenarios and Defect Report. Work within development scrum teams using agile methodology. Collaborating with BA’s Education Oxford Brookes University M.Sc Digital Marketing •University of Kerala B.Tech Computer science and Engineering •Skills Testing Software Testing Test Cases Agile Methodologies STLC and Defect life cycle Mobile Application Testing Bug Tracking Bug Reporting Functional Testing Regression Testing retesting & Regression Unit Testing Intune Microsoft 365 Suite ITIL Microsoft Office Excel Languages English — Professional Hindi — Native or Bilingual Malayalam — Native or Bilingual Marathi — Fluent Certification ISTQB Foundation Level. Microsoft 365 Certified: Endpoint Admi...
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Oxford Brookes University
・
M.Sc Digital Marketing
Ready to interview
Full-time / Interested in working remotely
10-15 years
DAV PG college
・
CommerceERP資訊工程師-ERP Software Engineer @南茂科技股份有限公司 ChipMOS TECHNOLOGIES2022 ~ Present
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Engineer, SA, SD, Data Analyst, PM
Within one month
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
國立成功大學 National Cheng Kung University
・
Industrial and Information Management
Consultant ll @EY2023 ~ Present
・
Consultant
Within two months
Harshit Jamwal 5+ years of Service-now Developer experience in Service-now framework and Agile software development with ITSM, HRSD, ITOM, process with strong knowledge of ITIL framework and SDLC. Work Experience Consultant ll • Ernst & Young LLP Project 1: Anheuser-Busch InBev J ulyJan 2024 Description: Implemented End-to-end ServiceNow Discovery to streamline IT infrastructure management and enhance operational efficiency. Hands-on experience in configuring and deploying Discovery schedules for both on-premises and cloud environments. Proficient in setting up and managing Discovery for diverse cloud platforms, including AWS, and Azure as well as on
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
Birla Institute of Technology and Science, Pilani
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Computer ScienceConsultant @Fusion Global Business Solutions2019 ~ 2023
・
RPA Developer / IT Lead
Within one month
Employed
Full-time / Interested in working remotely
10-15 years
Städtische Berufsschule für Informationstechnik
・
Fachinformatiker für Systemintegration
Offline
Offline
IT Analyst I Service Integration & Management @Tata Consultancy Services2014 ~ Present
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IT Analyst I Service Integration & Management
Within two months
Atif Ahmad IT Analyst I Service Integration & Management A dynamic, team spirited performance driven professional having around 16+ years of rich ITSM/Finance experience. An ITIL Foundation Certified Professional. Worked on complete Service delivery and end to end Project Management for complete ITSM for ServiceNow suite related to various global implementation/ operational projects. Looking for a challenging opportunity in Transition, Incident Management, Change Management, Problem Management and Service delivery role. [email protected], India linkedin.com/in/atif-ahmad-425a76127 Work Experience IT Analyst I Service Integration & Project
Employed
Full-time / Interested in working remotely
10-15 years
Sikkim Manipal University
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M.B.A Finance
Sportsbook & Payments Service Operations Lead @William Hill2020 ~ Present
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Within one month
Angel Dimitrov Ivanov Service Owner [email protected] LinkedIn Summary With more than 20 years of experience in the IT industry, I am an experienced decision-maker driven by data. I am certified in Kepner-Tregoe problem management, ITIL, Amazon Web Services, Linux, Microsoft, and VMware. My expertise covers various areas, including product and service planning, SLAs, SLOs, SLIs, project management, technical support management, and technical coaching. My main focus is on implementing DevOps and SRE best practices to empower IT teams in achieving their Key Performance Indicators (KPIs) and Objectives and Key Results
Full-time / Interested in working remotely
6-10 years
Kepner Tregoe Resolve
・
Problem Management
Past
Associate Consultant @Capgemini Technology Services India Limited2016 ~ 2019
・
Test Engineer/QA Analyst
Within six months
Infrastructure Foudations 2020 Associate Oracle Autonomous Database Cloud 2020 Specialist Certied SAFe 4 Devops Practitioner Oracle Database 11g : SQL Fundamentals Strengths Dedicated and responsible Flexible and easily adoptable Good communication skills Quick Learner Competencies I ncident and Problem management Application Support Customer Service Management Operations Setup Escalation management Test Management ITIL foundation Tools & PL Office 365 Microsoft Excel, Powerpoint, word Jira Confluence ServiceNow Windows server/Administration Active Directory Linux Work Experience SAWTEST, Lead Engineer, February 2021 ~ August 2023 Client: Microsoft(Qualcomm), Lenovo(MTK), MediaTek, Vivo , OPPO Locations: The Netherlands ・United States・France・Belgium・Germany・Italy・Spain・Poland Device acquisition
Unemployed
Full-time / Interested in working remotely
4-6 years
JNTU
・
Bachelor of Technology in Electronics and Communication Engineering
Infrastructure Service Management @eteam infoservice pvt Ltd2022 ~ Present
・
IT Infrastructure
Within six months
ELAVARASAN RAJA To leverage my expertise in Major Incident Management and Governance to provide exceptional technical support and lead root cause analysis efforts for a reputable organization. Seeking a challenging role that allows me to utilize my skills to drive process improvements and enhance service delivery, while also offering opportunities for professional growth| [email protected] | Tamil Nadu, INDIA. Career Highlights Click Here Major Incident Manager | JulPresent eTeam Infoservices Pvt. Ltd. (Contract to Accenture Software Solutions Ltd.) Provide major incident management support to a German multinational software company (SAP) in Bangalore
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Full-time / Interested in working remotely
6-10 years
Saveetha University
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Within two months
IT Analyst I Service Integration & Management
Tata Consultancy Services
・
2014 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Professions
Customer Service Manager, Project Manager, Business Support Manager
Fields of Employment
SaaS / Cloud Services, IT / Digital, Software
Work experience
More than 15 years work experience (10-15 years relevant)
Management
I've had experience in managing 15+ people
Skills
Languages
English
・
Professional
Hindi
・
Native or Bilingual
Bengali
・
Intermediate
Job search preferences
Positions
IT Analyst I Service Integration & Management
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
No
Educations
School
Sikkim Manipal University
Major
M.B.A Finance
Atif Ahmad
IT Analyst I Service Integration & Management
A dynamic, team spirited performance driven professional having around 16+ years of rich ITSM/Finance experience. An ITIL Foundation Certified Professional. Worked on complete Service delivery and end to end Project Management for complete ITSM for ServiceNow suite related to various global implementation/ operational projects. Looking for a challenging opportunity in Transition, Incident Management, Change Management, Problem Management and Service delivery role.
[email protected] +91-9883885311 Kolkata, India linkedin.com/in/atif-ahmad-425a76127
Work Experience
IT Analyst I Service Integration & Project Management
Tata Consultancy Services - May 2014 - Present
- Working As a IT Service Manager in SIAM (Service integration & Management).
- Monitoring of IT systems and infrastructure to proactively identify and address potential issues, minimizing downtime and disruptions.
- Managed IT projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards.
- Key responsibilities: Incident Management/Major Incident Management/Change Management/Problem Management/Escalation Management.
- Managing implementation of changes, Drive CAB calls with stakeholders, and leverage change management methodologies, process and tools to support adoption of required changes.
- Managing Proactive/Reactive Problem Management and getting the RCA’s on time for each Major incident.
- Handling Escalation for clients and reducing top escalation driver.
- Closely monitoring multiple disciplines including IT service management, organizational change management, quality management and risk management.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Maintain open communication with team members and stakeholders, resulting in successful project outcomes.
- Responsible for reporting key metrices of processes in Weekly Service Review/ Monthly Service Review discussion with stakeholders.
Process Developer
Genpact - January 2012 - March 2014
- Monitored accounts receivable ageing reports to ensure timely payments.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Managed vendor relationships through prompt communication of payment information.
- Analysed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Developed processes and procedures related to accounts payable operations.
- Provided support during internal and external audits as necessary.
- Tools used - Oracle/PDF viewer/OCR reader.
Customer Service Officer
ICICI Bank Limited - January 2011 - October 2011
- Processed deposits, withdrawals, loan payments, and other banking transactions accurately and efficiently.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Opened new checking, savings and lines of credit for customer accounts.
- Assisted customers with opening new accounts as needed.
- Built and maintained client relationships through quality, personalized interactions.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Resolved problems or discrepancies concerning customers' accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Tools used - Finacle.
Senior Technical Executive
IBM Daksh Business Services - November 2006 - September 2010
- Responsible for handling customer IT technical issue over remote and calls.
- Managed end to end IT troubleshooting with users and resolving their incidents.
- Tools used - CRM, Client provided application to check user database in AD.
Skills
AWS MDM Communication ServiceNow Oracle MS O365 SAP JIRA MIM SIAM Leadership CRM Google Cloud Platform Microsoft Azure
- Analytical and Critical Thinking
- Problem-Solving
- Supervision and Leadership
- Self-Directed
- Excellent Communication
- Planningac
- Time Management
- Team Building
- Organizational Skills
- Client Relations
- Risk Management
- Root Cause Analysis
- Project Management
- Document Management
- Strategic Planning
Recognitions
Best Team Award MACE - Tata Consultancy Services, July 2021
Special Initiative Award - Tata Consultancy Services, Mar 2021
Best Team Award - Tata Consultancy Services, Aug 2019
Star Performer Award - Tata Consultancy Services, Jan 2017
Certifications
Associate Cloud Engineer - Google Cloud, September 2022
Leadership : Transcend Delivery Management Certification - Tata Consultancy Services, December 2020
Lean Six Sigma Green Belt - Tata Consultancy Services, March 2020
ITIL V3 Foundation - Simplilearn, 2018
Certificate in Information Technology Application - Indus Institute of Information Management, October 2002
Education
Apr 2009 - Mar 2011
Sikkim Manipal University
M.B.A Finance
Jul 2003 - Jun 2006
Calcutta University
B.Com Hons (Accounting & Finance)
Languages
English — Professional Hindi — Native or Bilingual Bengali — Intermediate
I agree to the above statements to be true to my knowledge
Atif Ahmad
IT Analyst I Service Integration & Management
A dynamic, team spirited performance driven professional having around 16+ years of rich ITSM/Finance experience. An ITIL Foundation Certified Professional. Worked on complete Service delivery and end to end Project Management for complete ITSM for ServiceNow suite related to various global implementation/ operational projects. Looking for a challenging opportunity in Transition, Incident Management, Change Management, Problem Management and Service delivery role.
[email protected] +91-9883885311 Kolkata, India linkedin.com/in/atif-ahmad-425a76127
Work Experience
IT Analyst I Service Integration & Project Management
Tata Consultancy Services - May 2014 - Present
- Working As a IT Service Manager in SIAM (Service integration & Management).
- Monitoring of IT systems and infrastructure to proactively identify and address potential issues, minimizing downtime and disruptions.
- Managed IT projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards.
- Key responsibilities: Incident Management/Major Incident Management/Change Management/Problem Management/Escalation Management.
- Managing implementation of changes, Drive CAB calls with stakeholders, and leverage change management methodologies, process and tools to support adoption of required changes.
- Managing Proactive/Reactive Problem Management and getting the RCA’s on time for each Major incident.
- Handling Escalation for clients and reducing top escalation driver.
- Closely monitoring multiple disciplines including IT service management, organizational change management, quality management and risk management.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Maintain open communication with team members and stakeholders, resulting in successful project outcomes.
- Responsible for reporting key metrices of processes in Weekly Service Review/ Monthly Service Review discussion with stakeholders.
Process Developer
Genpact - January 2012 - March 2014
- Monitored accounts receivable ageing reports to ensure timely payments.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Managed vendor relationships through prompt communication of payment information.
- Analysed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Developed processes and procedures related to accounts payable operations.
- Provided support during internal and external audits as necessary.
- Tools used - Oracle/PDF viewer/OCR reader.
Customer Service Officer
ICICI Bank Limited - January 2011 - October 2011
- Processed deposits, withdrawals, loan payments, and other banking transactions accurately and efficiently.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Opened new checking, savings and lines of credit for customer accounts.
- Assisted customers with opening new accounts as needed.
- Built and maintained client relationships through quality, personalized interactions.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Resolved problems or discrepancies concerning customers' accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Tools used - Finacle.
Senior Technical Executive
IBM Daksh Business Services - November 2006 - September 2010
- Responsible for handling customer IT technical issue over remote and calls.
- Managed end to end IT troubleshooting with users and resolving their incidents.
- Tools used - CRM, Client provided application to check user database in AD.
Skills
AWS MDM Communication ServiceNow Oracle MS O365 SAP JIRA MIM SIAM Leadership CRM Google Cloud Platform Microsoft Azure
- Analytical and Critical Thinking
- Problem-Solving
- Supervision and Leadership
- Self-Directed
- Excellent Communication
- Planningac
- Time Management
- Team Building
- Organizational Skills
- Client Relations
- Risk Management
- Root Cause Analysis
- Project Management
- Document Management
- Strategic Planning
Recognitions
Best Team Award MACE - Tata Consultancy Services, July 2021
Special Initiative Award - Tata Consultancy Services, Mar 2021
Best Team Award - Tata Consultancy Services, Aug 2019
Star Performer Award - Tata Consultancy Services, Jan 2017
Certifications
Associate Cloud Engineer - Google Cloud, September 2022
Leadership : Transcend Delivery Management Certification - Tata Consultancy Services, December 2020
Lean Six Sigma Green Belt - Tata Consultancy Services, March 2020
ITIL V3 Foundation - Simplilearn, 2018
Certificate in Information Technology Application - Indus Institute of Information Management, October 2002
Education
Apr 2009 - Mar 2011
Sikkim Manipal University
M.B.A Finance
Jul 2003 - Jun 2006
Calcutta University
B.Com Hons (Accounting & Finance)
Languages
English — Professional Hindi — Native or Bilingual Bengali — Intermediate