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Definition of Reputation Credits
Thalia Dell
Data Entry and Customer Services • Niles, Ohio, US • [email protected]
My name is Thalia Dell and I am 23 years of age. I have a strong background in customer service and I take great pride in completing tasks. I've been working since age 14 and I take my professionalism seriously. I am currently enrolled in college online with a major in Business Administration. I am looking for part-time work currently, am easily trainable and looking for a new experience.
Skills
Office Assistant
My skills associated to this are filing invoices, receiving vendors, sorting through monthly paperwork and putting together the monthly reports. I frequently use Microsoft Word, Excel, and PowerPoint. I also answer the phones and provide exceptional customer service.
Front End Manager
Skills for this title include providing customer service, resolving conflict, building relationships and following up with customers, using 'in the moment' decision-making when dealing with customers and vendors. Being able to adapt to different personalities in order to resolve customer complaints.
Crew Member
Working as a crew member equipped me with skills such as working in a fast-paced environment, dealing with difficult customers, handling different forms of payment, taking and completing multiple orders at once, taking orders from multiple managers on a side shift, working closely to food, and cleaning tasks like sweeping, moping, and dish-washing.
Work Experience
Dollar General Market, Front-End Lead/Office Assistant Sep 2017 ~ Present
Started out as cashier and was promoted with pay two separate times.
I became the manager of my Front End department and led the assistants and
cashiers on their day to day tasks.
Trained all new-coming cashiers.
Handled any and all customer service issues.
Handled money, checks and card daily.
Had my own stock room with register candies that I had to maintain, order for, and
keep count of twice a week.
Insured customer pleasantries are ordered and always stocked.
Maintain a clean office for the boss and file all paperwork for the store.
Check in vendors and items from delivery daily.
Complete monthly reports on time.
File invoices from vendors and handle invoice matching sent from corporate.
InfoCision, Telemarketing, Aug 2016 ~ Nov 2016
Made outbound calls.
Met sale expectations daily.
Called back customers and created personal rapport.
Worked off a rotating script.
Alorica, Prescription Benefit Manager, Dec 2015 ~ Jun 2016
Managed prescriptions sent in by doctors to our online pharmacy.
Assisted pharmacies with rejected insurance claims.
Handled inbound calls and made appointments to follow up with clients and pharmacies.
Explained benefits and coverage to patients.
Informed doctors prior authorization requirements and step therapy medications.
Regularly dealt with disgruntled customers.
Weis Markets, Cashier, Jan 2015 ~ Mar 2015
Cleaned station before working and throughout the work day.
Arranged candies by name and expiration date.
Handled cash, check, card, and wic payments.
Took care of customer needs including checking special prices and locating the
manager for questions I could not answer.
Mcdonalds Restaurant Corp, Cashier, Drive Thru, December 2014 ~ Nov 2014
Handled cash and card as payments.
Stocked drink fridges and fry dispenser.
Handled multiple orders at once.
Prepared and sold salads and parfaits.
Baked cookies and pies.
Took and prepared complicated drink orders.
Worked with disgruntled customers.
The Gap Outlet, Sales Associate, Nov 2013 ~ Apr 2014
Folded and arranged clothes.
Help answer customers questions.
Search stockroom for specific sizes under customer request.
Unlocked changing room doors for customers.
Run back unwanted or non fitting items for customers.
Christine's Bakery & Cafe, Cashier, Aug 2010 ~ Nov 2012
Worked with cash, checks, and bank cards.
Calculated discounts and special offers.
Made bank trips regularly.
Prepared and memorized recipes.
Made cakes, cookies, breads, buns, bagels, dough pastries and cupcakes.
Modified recipes to fit customer needs.
Designed cakes and decoration for special orders.
Hand-washed dishes.
Rolled out silverware.
Properly sanitized counters and supplies per regulations.
Education
Clark State Community College, Associates of Business, Business Management 2018 ~ Current
I currently attend college online full-time to obtain a degree in business management. I love the profession environment that management demands and take my schooling just as seriously as I do my work. I am in my third semester out of five.
Stroudsburg High School, 2010- 2014
I graduated from High School in 2014 with a 3.2 GPA. I didn't do as well as I could have but I used it as a learning opportunity to do better in college. I took general college preparation courses but chose chemistry and extra math as my electives.
Thalia Dell
Data Entry and Customer Services • Niles, Ohio, US • [email protected]
My name is Thalia Dell and I am 23 years of age. I have a strong background in customer service and I take great pride in completing tasks. I've been working since age 14 and I take my professionalism seriously. I am currently enrolled in college online with a major in Business Administration. I am looking for part-time work currently, am easily trainable and looking for a new experience.
Skills
Office Assistant
My skills associated to this are filing invoices, receiving vendors, sorting through monthly paperwork and putting together the monthly reports. I frequently use Microsoft Word, Excel, and PowerPoint. I also answer the phones and provide exceptional customer service.
Front End Manager
Skills for this title include providing customer service, resolving conflict, building relationships and following up with customers, using 'in the moment' decision-making when dealing with customers and vendors. Being able to adapt to different personalities in order to resolve customer complaints.
Crew Member
Working as a crew member equipped me with skills such as working in a fast-paced environment, dealing with difficult customers, handling different forms of payment, taking and completing multiple orders at once, taking orders from multiple managers on a side shift, working closely to food, and cleaning tasks like sweeping, moping, and dish-washing.
Work Experience
Dollar General Market, Front-End Lead/Office Assistant Sep 2017 ~ Present
Started out as cashier and was promoted with pay two separate times.
I became the manager of my Front End department and led the assistants and
cashiers on their day to day tasks.
Trained all new-coming cashiers.
Handled any and all customer service issues.
Handled money, checks and card daily.
Had my own stock room with register candies that I had to maintain, order for, and
keep count of twice a week.
Insured customer pleasantries are ordered and always stocked.
Maintain a clean office for the boss and file all paperwork for the store.
Check in vendors and items from delivery daily.
Complete monthly reports on time.
File invoices from vendors and handle invoice matching sent from corporate.
InfoCision, Telemarketing, Aug 2016 ~ Nov 2016
Made outbound calls.
Met sale expectations daily.
Called back customers and created personal rapport.
Worked off a rotating script.
Alorica, Prescription Benefit Manager, Dec 2015 ~ Jun 2016
Managed prescriptions sent in by doctors to our online pharmacy.
Assisted pharmacies with rejected insurance claims.
Handled inbound calls and made appointments to follow up with clients and pharmacies.
Explained benefits and coverage to patients.
Informed doctors prior authorization requirements and step therapy medications.
Regularly dealt with disgruntled customers.
Weis Markets, Cashier, Jan 2015 ~ Mar 2015
Cleaned station before working and throughout the work day.
Arranged candies by name and expiration date.
Handled cash, check, card, and wic payments.
Took care of customer needs including checking special prices and locating the
manager for questions I could not answer.
Mcdonalds Restaurant Corp, Cashier, Drive Thru, December 2014 ~ Nov 2014
Handled cash and card as payments.
Stocked drink fridges and fry dispenser.
Handled multiple orders at once.
Prepared and sold salads and parfaits.
Baked cookies and pies.
Took and prepared complicated drink orders.
Worked with disgruntled customers.
The Gap Outlet, Sales Associate, Nov 2013 ~ Apr 2014
Folded and arranged clothes.
Help answer customers questions.
Search stockroom for specific sizes under customer request.
Unlocked changing room doors for customers.
Run back unwanted or non fitting items for customers.
Christine's Bakery & Cafe, Cashier, Aug 2010 ~ Nov 2012
Worked with cash, checks, and bank cards.
Calculated discounts and special offers.
Made bank trips regularly.
Prepared and memorized recipes.
Made cakes, cookies, breads, buns, bagels, dough pastries and cupcakes.
Modified recipes to fit customer needs.
Designed cakes and decoration for special orders.
Hand-washed dishes.
Rolled out silverware.
Properly sanitized counters and supplies per regulations.
Education
Clark State Community College, Associates of Business, Business Management 2018 ~ Current
I currently attend college online full-time to obtain a degree in business management. I love the profession environment that management demands and take my schooling just as seriously as I do my work. I am in my third semester out of five.
Stroudsburg High School, 2010- 2014
I graduated from High School in 2014 with a 3.2 GPA. I didn't do as well as I could have but I used it as a learning opportunity to do better in college. I took general college preparation courses but chose chemistry and extra math as my electives.