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On
4-6 years
6-10 years
10-15 years
More than 15 years
United States
Past
Senior Software Engineer @仁寶電腦 Compal2021 ~ Present
・
Cloud Engineer、Project Management
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立陽明交通大學
・
生物醫學資訊Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
輔仁大學
・
工商心理學資深軟體工程師 @畢竟科技股份有限公司2022 ~ Present
・
Software Manager / Senior Backend Engineer
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立暨南大學
・
財務金融學系
Software Engineer @Zenport Inc.2023 ~ Present
・
軟體工程師
Within one month
理邏輯，提升可擴展性和成本效率，以為國際客戶提供複雜的資料整合方案。新整合時間減少76%（從2個月縮短到2周）。 利用 Cloud Functions 和 Cloud Scheduler 並在預定間隔自動檢索數據，並通過 Cloud Datastore 標準化數據存取流程，以此提高效率。 Software Engineer • Colony Networks 九月二月 2023 | 加拿大溫
Employed
・
Ready to interview
Full-time / Remote Only
4-6 years
University of Essex
・
Computer Science
Past
Copywriter and Editor @Allina Health2022 ~ 2022
・
Marketing Intern, Marketing Assistant, Social Media Intern, Social Media Assistant, Events Intern, PR Intern, Copywriter
Within three months
Kim Eastin Content Writing, Content Strategy, SEO Content Developer and Marketing Specialist with 15 years of experience, concentrating on marketing, communications, and customer service. St Cloud, MN, [email protected] linkedin.com/in/kimeastin https://bit.ly/KimEastin-Portfolio Work Experience AprilJanuary 2024 Web Content Designer State of Connecticut Website modernization for the State of Connecticut with user-focused design Web content, homepages, landing pages, and knowledge-base articles AI and chatbot user acceptance testing, chatbot content, and design Content strategy, SEO, keyword research, meta tags, and relevant content Cross
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Coursera
・
Fundamentals in Digital MarketingUI UX Designer | Project Manager @MASU Web Design2016 ~ Present
・
品牌專案企劃 網路行銷企劃 數位行銷企劃 UI／UX 設計師 專案管理師
Within six months
Science Film/Cinema/Video Studies New York Institute of Technology-Graduate School Communication and Media Studies Yale School of Management-Professional Certificate Behavioral Finance / Financial Markets / Finance /Behavioral Economics Skills: Office 365/Agile Project Management/Product Management/Google Analytics/Adobe Creative Cloud AdWords/Youtube/Communication/UI/UXDesign/Mentoring and Coaching/Asana/Video Production Podcasting/ Blockchain/Business Development/Influencer Marketing/Market Research/Tableau/Data Visualization/NFT/NFT Marketplace/DeFi/DAO/NFT Creators/Bilingual
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
City University of New York-College of Staten Island
・
Film/Cinema/Video Studies
AI Engineer @Playsee2022 ~ Present
・
資料分析師、資料科學家、產品經理
Within one month
以解決流量問題。 自Google存儲轉移到AWS S3，經模型處理後，再轉存回GCP存儲，以建立存儲轉換流程並管理存儲生命周期。 使用AWS CloudWatch自動監視API的運作。 自動化問答系統 優化物體檢測模型實現模型準確率的顯著提升，使其從原來的80%提高到90%。 設計並
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Cheng Kung University
・
心理所（認知科學所）
Sr. Account Executive @Celnet Technology2020 ~ Present
・
Business Development Manager
Within three months
Customer engagement & solution design for world #1 Salesforce.com CRM & the customer success platform. Focus on helping customers' Digital Transformation and Customer Relationship Management to enable businesses in sales, marketing, and service processes from a customer success perspective. Experienced in all Salesforce CRM products, including Sales Cloud, Service Cloud, Marketing Cloud, and Customer Data Platform(CDP). Winning new logo and new product implementation, and making breakthrough results for the company in FSI, medical and healthcare, and Media industries, by knowledge management and solution redesign. Customers include 數位時代BNext, OBank, Bionime, CHUGAI
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
長庚大學 Chang Gung University，CGU
・
生醫電子工程 Bioelectronic Engineering
Past
Full Stack Developer @INOVATEUS SOLAR2021 ~ 2022
・
Front-End / Back-End / Full Stack Web Developer
Within three months
s internal CRM tool, resulting in a 30% productivity increase for the sales team. •Successfully developed a custom data visualization tool using D3.js that resulted in a 50% decrease in data analysis time for the analytics team. •Translated designs into fully responsive, accessible, and optimized webpages, regularly receiving praise from internal and external stakeholders. JuneFebruary 2021 Front-end Developer • Cloudkia Solutions Sdn. Bhd. •Developed a custom React component library that enhanced overall development efficiency by 30%. •Collaborated with designers and back-end developers to optimize web pages for per...
Unemployed
・
Ready to interview
Full-time / Remote Only
6-10 years
Universiti Teknologi Malaysia (UTM)
・
Computer ScienceDeveloper / Programmer / Consultant
More than one year
Bobby Kalaf Developer / Programmer / Consultant • Atlanta, US • [email protected] Passionate about technology and it's use in making our lives easier, more productive, and more interconnected - constantly seeking to find the most advantageous balance between the scholarly ideals (for example, pure functions or design pattern), operational efficiency (ROI and scalability), and long-term maintainability and expansion (maintainable and testable code). Experience Dysfunctional Development, LLC , JunePresent Dysfunctional Development, LLC, JunePresent DD's core client is a small business with less than 10 employees or an individual (self-employed, retired, but non-technical) and
Ready to interview
Full-time / Interested in working remotely
6-10 years
University of California, Los Angeles
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within six months
Highly skilled in the art and science of customer success account escalation management with the ability to approach each situation with empathy, humility and emotional intelligence.
Zendesk
・
2022 ~ 2023
Professional Background
Current status
Unemployed
Job Search Progress
Professions
CRM Specialist, Customer Service / Support
Fields of Employment
SaaS / Cloud Services
Work experience
More than 15 years
Management
I've had experience in managing 1-5 people
Skills
Languages
English
・
Native or Bilingual
Job search preferences
Positions
Strategic Customer Success
Job types
Full-time
Locations
Boston, MA, USA, Portsmouth, NH, USA, Cambridge, MA, USA
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
MIT Sloan Executive Education
Major
Mastering Design Thinking
Todd Jacobsen
7 S Pond St, Newbury, MA, USA
9785905042
[email protected]
https://www.linkedin.com/in/tjacobsen/
20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction.
My area of expertise include:
Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth
Work Experience
Director of Strategic Accounts and Escalations • Zendesk
January 2022 - June 2023 | Boston, MA
- As a member of the Customer Experience (CX) and Insights Leadership Team, I had full responsibility for the design, implementation and management of the Global Risk Management, Strategic Escalations and Governance programs.
- Designed, implemented, and managed Global Risk Management, Strategic Escalations, and Governance programs, emphasizing operational excellence.
- Pioneered the "Account Save and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities.
- Directly engaged with leadership of top-tier customers to create tailored strategic account plans, enhancing communication and alignment on business objectives.
- Introduced data-driven models for customer health scoring, driving effective customer prioritization, and proactive risk identification and engagement.
- Established an internal SVP-level CX Governance Council for cross-functional collaboration and meeting retention goals.
Executive Customer Success Manager • Citrix
July 2020 - December 2021 | Boston, MA
- Formulated and executed strategies to drive enterprise customers' successful outcomes.
- Achieved 65% increase in SaaS/Cloud product adoption for a portfolio exceeding $30M ARR.
- Managed relationships at both executive and manager levels, showcasing effective communication.
- Led collaborative efforts across internal teams for proactive and reactive success planning.
- Identified and pursued cross-sell and up-sell opportunities while conducting Executive Business Reviews.
Director, Critical Escalation Management and Customer Success Manager • Salesforce
August 2015 - July 2020 | Boston, MA
- Built and led company-wide programs for critical situation management, emphasizing operational excellence.
- Coordinated cross-functional teams for rapid issue resolution, enhancing cross-functional collaboration.
- Launched proactive engagement models for at-risk customers during high-impact periods, showcasing problem-solving skills.
- Developed strategic proactive and reactive success plans for corporate acquisitions, emphasizing change management.
- Implemented product and process feedback loops for continuous improvement, fostering innovation.
- Provided training to enhance crisis management and engagement skills, demonstrating leadership capabilities.
Critical Accounts Director • Marketo, an Adobe Company
May 2014 - August 2015 | San Mateo, CA
- Established a Critical Accounts and Strategic Escalations Program to resolve impactful situations, emphasizing operational excellence.
- Conducted executive-level critical customer escalation meetings, showcasing strong communication.
- Expedited issue resolution and conducted post-event analysis, focusing on problem-solving.
- Ensured long-term relationship sustainability, fostering collaboration.
Critical Accounts and Escalations Director • SuccessFactors
April 2013 - May 2014 | South San Francisco, CA
- Managed highly escalated accounts and utilized customer analytics to identify at-risk customers.
- Provided proactive and reactive account management for strategic cloud customers.
- Cultivated trust with key decision-makers to boost satisfaction and reduce attrition risk, emphasizing communication and change management.
Principal Customer Success Technologist • Salesforce
September 2011 - April 2013 | Boston, MA
- Drove technical success for portfolio of enterprise SaaS CRM customers.
- Became trusted technical advisor and ensured they received top value for investment in Salesforce.com.
- Partnered effectively with all levels of personnel across organizations.
Senior Principal Critical Accounts Manager • Oracle
August 2006 - September 2011 | Boston, MA
- Providing the highest level of customer escalation management for Oracle Global Support Services.
Support Account Manager • Oracle
June 2004 - August 2006 | Boston, MA
- Overall responsibility for developing effective communication plans and long-term relationships with Siebel’s largest and most important customers to ensure 100% success within the Technical Support operation.
Principal Technical Account Manager • Oracle
January 2000 - January 2004 | Boston, MA
- A critical role in ensuring the successful adoption, use, and satisfaction of customers by acting as a bridge between the customer and Oracle, advocating for the customer's needs, and helping them achieve them achieve their business objectives.
Education
MIT Sloan Executive Education
Mastering Design Thinking • 2019 - 2020
ExecEd certificate program for learning a proven, systematic approach to new product development. Coursework including driving innovation, growth, and the customer experience.
University of New Hampshire
History • 1986 - 1991
Minor in Architecture
Volunteering and Community Service
Leukemia & Lymphoma Society (LLS)
Executive Leadership Committee • 2018 - 2019
Corporate Fundraising Team Lead for Salesforce & Citrix • 2017 - 2021
- Developed and led company-wide fundraising efforts that collected more than $5M for blood cancer research
- Awarded Top Corporate Fundraising honors each year.
Skills
- CRM software
- Salesforce
- Tableau
- Gainsight
- Risk Management
- Escalation Management
- Customer Success
- Change Management
Languages
- English — Native
Todd Jacobsen
7 S Pond St, Newbury, MA, USA
9785905042
[email protected]
https://www.linkedin.com/in/tjacobsen/
20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction.
My area of expertise include:
Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth
Work Experience
Director of Strategic Accounts and Escalations • Zendesk
January 2022 - June 2023 | Boston, MA
- As a member of the Customer Experience (CX) and Insights Leadership Team, I had full responsibility for the design, implementation and management of the Global Risk Management, Strategic Escalations and Governance programs.
- Designed, implemented, and managed Global Risk Management, Strategic Escalations, and Governance programs, emphasizing operational excellence.
- Pioneered the "Account Save and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities.
- Directly engaged with leadership of top-tier customers to create tailored strategic account plans, enhancing communication and alignment on business objectives.
- Introduced data-driven models for customer health scoring, driving effective customer prioritization, and proactive risk identification and engagement.
- Established an internal SVP-level CX Governance Council for cross-functional collaboration and meeting retention goals.
Executive Customer Success Manager • Citrix
July 2020 - December 2021 | Boston, MA
- Formulated and executed strategies to drive enterprise customers' successful outcomes.
- Achieved 65% increase in SaaS/Cloud product adoption for a portfolio exceeding $30M ARR.
- Managed relationships at both executive and manager levels, showcasing effective communication.
- Led collaborative efforts across internal teams for proactive and reactive success planning.
- Identified and pursued cross-sell and up-sell opportunities while conducting Executive Business Reviews.
Director, Critical Escalation Management and Customer Success Manager • Salesforce
August 2015 - July 2020 | Boston, MA
- Built and led company-wide programs for critical situation management, emphasizing operational excellence.
- Coordinated cross-functional teams for rapid issue resolution, enhancing cross-functional collaboration.
- Launched proactive engagement models for at-risk customers during high-impact periods, showcasing problem-solving skills.
- Developed strategic proactive and reactive success plans for corporate acquisitions, emphasizing change management.
- Implemented product and process feedback loops for continuous improvement, fostering innovation.
- Provided training to enhance crisis management and engagement skills, demonstrating leadership capabilities.
Critical Accounts Director • Marketo, an Adobe Company
May 2014 - August 2015 | San Mateo, CA
- Established a Critical Accounts and Strategic Escalations Program to resolve impactful situations, emphasizing operational excellence.
- Conducted executive-level critical customer escalation meetings, showcasing strong communication.
- Expedited issue resolution and conducted post-event analysis, focusing on problem-solving.
- Ensured long-term relationship sustainability, fostering collaboration.
Critical Accounts and Escalations Director • SuccessFactors
April 2013 - May 2014 | South San Francisco, CA
- Managed highly escalated accounts and utilized customer analytics to identify at-risk customers.
- Provided proactive and reactive account management for strategic cloud customers.
- Cultivated trust with key decision-makers to boost satisfaction and reduce attrition risk, emphasizing communication and change management.
Principal Customer Success Technologist • Salesforce
September 2011 - April 2013 | Boston, MA
- Drove technical success for portfolio of enterprise SaaS CRM customers.
- Became trusted technical advisor and ensured they received top value for investment in Salesforce.com.
- Partnered effectively with all levels of personnel across organizations.
Senior Principal Critical Accounts Manager • Oracle
August 2006 - September 2011 | Boston, MA
- Providing the highest level of customer escalation management for Oracle Global Support Services.
Support Account Manager • Oracle
June 2004 - August 2006 | Boston, MA
- Overall responsibility for developing effective communication plans and long-term relationships with Siebel’s largest and most important customers to ensure 100% success within the Technical Support operation.
Principal Technical Account Manager • Oracle
January 2000 - January 2004 | Boston, MA
- A critical role in ensuring the successful adoption, use, and satisfaction of customers by acting as a bridge between the customer and Oracle, advocating for the customer's needs, and helping them achieve them achieve their business objectives.
Education
MIT Sloan Executive Education
Mastering Design Thinking • 2019 - 2020
ExecEd certificate program for learning a proven, systematic approach to new product development. Coursework including driving innovation, growth, and the customer experience.
University of New Hampshire
History • 1986 - 1991
Minor in Architecture
Volunteering and Community Service
Leukemia & Lymphoma Society (LLS)
Executive Leadership Committee • 2018 - 2019
Corporate Fundraising Team Lead for Salesforce & Citrix • 2017 - 2021
- Developed and led company-wide fundraising efforts that collected more than $5M for blood cancer research
- Awarded Top Corporate Fundraising honors each year.
Skills
- CRM software
- Salesforce
- Tableau
- Gainsight
- Risk Management
- Escalation Management
- Customer Success
- Change Management
Languages
- English — Native