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4-6 years
6-10 years
10-15 years
More than 15 years
Senior User Experience Researcher @AJA大予創意設計股份有限公司2021 ~ 2023
・
UX Researcher/Design Researcher
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Savannah College Art and Design
・
Service Design
Past
Lead of Country Product Manager @Asus 華碩電腦股份有限公司2022 ~ 2023
・
Business Development / Product Manager / Product Marketing/ Strategy Manager
Within one month
a 200% increase in partnership revenue . Provided visionary team leadership and mentorship, empowering team members to excel in their roles and contribute to overall success. Implemented leadership development programs resulting in a 50% increase in employee satisfaction and retention. Product Manager • ASUSTeK Computer Indonesia JulJun 2022 | Jakarta, Indonesia Key responsibilities & Achievements - #PLM #GTM #design thinking #channel expansion #data analysis Strategically managed the entire product lifecycle of consumer notebooks, from ideation to end-of-life, ensuring timely launches, feature enhancements, and product retirements. Conducted comprehensive competitive analysis to ident...
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立陽明交通大學(National Yang Ming Chiao Tung University)
・
Bachelor of management , Management of Transportation and Logistics
UIUX Designer @icash 愛金卡股份有限公司2022 ~ Present
・
Product Manager, 產品經理，UIUX設計師，UIUX Designer
Within one month
部有四個金屬釘，可讓包包直接站立，保護包包內部用品，同時提昇包包質感。 目標客戶：熟齡上班族、除了重視物品的質感，同時可顧及到包包的實用性。 軟體技能 Photoshop Illustrator HTML/CSS Sketch Flinto User Interface Design ui design User Experience Design Design Thinking UI UX IoT Figma Axure RP XMind XD Design 與我聯繫[email protected]
Employed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
國立臺灣藝術大學
・
工藝設計系Product Design Consultant @Freelancer2023 ~ 2024
・
UX Researcher / UIUX Designer / Product Designer
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Shih Chien University
・
B.F.A Communication DesignUnemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
實踐大學（Shih Chien University）
・
媒體傳達設計學系
Past
Product Designer @AccuHit 愛酷智能科技股份有限公司2023 ~ 2023
・
Sr. Product Designer(UI/UX) / Design Lead
Within one month
劃不同數位文件，強調協作和分享協助團隊快速有效溝通。改善內部營運流程，提高合作效率，並解決設計交付的問題。 Professional Skill Design Strategy / Design Thinking User Research / Product Planning UIUX Design / Wireframing / Flow Design Figma / Adobe / Keynote / Xmind Academic & License 世新大學 - 公共暨廣告學系 TOEIC 多益英語測驗 - 金色證書 890 分
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
世新大學 Shih Hin University
・
公共關係暨廣告學系
Senior Product designer @創昕資訊有限公司2023 ~ Present
・
產品經理, 產品規劃師, UX/UI 設計師
Within one month
羅梓桐 Design is not just what it looks like, and feels like. Design is how it works By Steve Jobs 產品經理, 產品設計師, Lead of Design Taipei, TW [email protected]簡介 設計是透過觀察與人溝通，演練可能發生的情境，讓計畫能夠如實進行。目前擔任數位產品設計師與產品經理，過往參與品牌電商、社群、影
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Brunel university London
・
Integrated Product Design
Past
台中分公司業務主管幕僚 @新光人壽2022 ~ 2024
・
企劃、專案管理師、諮詢顧問、講師
Within one month
曾嬿儒 Ruby Tseng 營運幕僚 | 專案企劃 (數位轉型/營運策略/顧客體驗/活動) Taiwan | | [email protected] 清華大學服務科學研究所畢業，具豐富企劃經驗，包含數位轉型、顧客體驗、營運策略、活動企劃，曾任職集團總部與地方分公司營運單位， 邏輯清晰、表達能力強
Unemployed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
國立清華大學 National Tsing Hua University
・
服務科學
Marketing Lead(Analysis, Strategy, CRM) | Taipei Market Team @IKEA2023 ~ Present
・
Customer experience director, growth director, operation, strategy management Consulting
Within one month
孫書恩 Leo Sun 👦🏻 Seasoned marketing and customer experience professional with a strong track record of producing customer insights, crafting value propositions and marketing strategies for B2C and B2B customers. 👦🏻 As a motivated individual, I'm constantly looking for ways to improve myself, and value team collaboration as well as independent work. 工作經歷 Work Experience Marketing Lead(Analysis, Strategy, CRM) | Taipei Market Team | IKEA 12/2023-Present • Market analysis and customer insights: Analyze market trends and competitor activity, define local customer profiles and shopping behaviors within the Primary Market
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
國立政治大學（National Chengchi University）
・
Marketing
Past
Product Designer @Vibe2022 ~ 2023
・
Senior UI/UX designer, Product designer
Within one month
林詩宜 Product Designer • Taipei, TW • [email protected] Experienced UI/UX Designer with a demonstrated history of working in the digital industry. Skilled in graphic design, film, digital video, communication design, and illustration. Believing in making an appropriate design is always more important than a beautiful design. With 3 years of experience working as a graphic designer. Pivoted on UI/UX and web design sinceStrong skills cover many aspects of graphic design, web design, illustration and editorial design. Hello 我是 Cece 林詩宜，專精於平
Unemployed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
長庚大學 Chang Gung University，CGU
・
工業設計系．媒體傳達與設計組The Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within six months
Highly skilled in the art and science of customer success account escalation management with the ability to approach each situation with empathy, humility and emotional intelligence.
Zendesk
・
2022 ~ 2023
Professional Background
Current status
Unemployed
Job Search Progress
Professions
CRM Specialist, Customer Service / Support
Fields of Employment
SaaS / Cloud Services
Work experience
More than 15 years
Management
I've had experience in managing 1-5 people
Skills
Languages
English
・
Native or Bilingual
Job search preferences
Positions
Strategic Customer Success
Job types
Full-time
Locations
Boston, MA, USA, Portsmouth, NH, USA, Cambridge, MA, USA
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
MIT Sloan Executive Education
Major
Mastering Design Thinking
Todd Jacobsen
7 S Pond St, Newbury, MA, USA
9785905042
[email protected]
https://www.linkedin.com/in/tjacobsen/
20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction.
My area of expertise include:
Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth
Work Experience
Director of Strategic Accounts and Escalations • Zendesk
January 2022 - June 2023 | Boston, MA
- As a member of the Customer Experience (CX) and Insights Leadership Team, I had full responsibility for the design, implementation and management of the Global Risk Management, Strategic Escalations and Governance programs.
- Designed, implemented, and managed Global Risk Management, Strategic Escalations, and Governance programs, emphasizing operational excellence.
- Pioneered the "Account Save and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities.
- Directly engaged with leadership of top-tier customers to create tailored strategic account plans, enhancing communication and alignment on business objectives.
- Introduced data-driven models for customer health scoring, driving effective customer prioritization, and proactive risk identification and engagement.
- Established an internal SVP-level CX Governance Council for cross-functional collaboration and meeting retention goals.
Executive Customer Success Manager • Citrix
July 2020 - December 2021 | Boston, MA
- Formulated and executed strategies to drive enterprise customers' successful outcomes.
- Achieved 65% increase in SaaS/Cloud product adoption for a portfolio exceeding $30M ARR.
- Managed relationships at both executive and manager levels, showcasing effective communication.
- Led collaborative efforts across internal teams for proactive and reactive success planning.
- Identified and pursued cross-sell and up-sell opportunities while conducting Executive Business Reviews.
Director, Critical Escalation Management and Customer Success Manager • Salesforce
August 2015 - July 2020 | Boston, MA
- Built and led company-wide programs for critical situation management, emphasizing operational excellence.
- Coordinated cross-functional teams for rapid issue resolution, enhancing cross-functional collaboration.
- Launched proactive engagement models for at-risk customers during high-impact periods, showcasing problem-solving skills.
- Developed strategic proactive and reactive success plans for corporate acquisitions, emphasizing change management.
- Implemented product and process feedback loops for continuous improvement, fostering innovation.
- Provided training to enhance crisis management and engagement skills, demonstrating leadership capabilities.
Critical Accounts Director • Marketo, an Adobe Company
May 2014 - August 2015 | San Mateo, CA
- Established a Critical Accounts and Strategic Escalations Program to resolve impactful situations, emphasizing operational excellence.
- Conducted executive-level critical customer escalation meetings, showcasing strong communication.
- Expedited issue resolution and conducted post-event analysis, focusing on problem-solving.
- Ensured long-term relationship sustainability, fostering collaboration.
Critical Accounts and Escalations Director • SuccessFactors
April 2013 - May 2014 | South San Francisco, CA
- Managed highly escalated accounts and utilized customer analytics to identify at-risk customers.
- Provided proactive and reactive account management for strategic cloud customers.
- Cultivated trust with key decision-makers to boost satisfaction and reduce attrition risk, emphasizing communication and change management.
Principal Customer Success Technologist • Salesforce
September 2011 - April 2013 | Boston, MA
- Drove technical success for portfolio of enterprise SaaS CRM customers.
- Became trusted technical advisor and ensured they received top value for investment in Salesforce.com.
- Partnered effectively with all levels of personnel across organizations.
Senior Principal Critical Accounts Manager • Oracle
August 2006 - September 2011 | Boston, MA
- Providing the highest level of customer escalation management for Oracle Global Support Services.
Support Account Manager • Oracle
June 2004 - August 2006 | Boston, MA
- Overall responsibility for developing effective communication plans and long-term relationships with Siebel’s largest and most important customers to ensure 100% success within the Technical Support operation.
Principal Technical Account Manager • Oracle
January 2000 - January 2004 | Boston, MA
- A critical role in ensuring the successful adoption, use, and satisfaction of customers by acting as a bridge between the customer and Oracle, advocating for the customer's needs, and helping them achieve them achieve their business objectives.
Education
MIT Sloan Executive Education
Mastering Design Thinking • 2019 - 2020
ExecEd certificate program for learning a proven, systematic approach to new product development. Coursework including driving innovation, growth, and the customer experience.
University of New Hampshire
History • 1986 - 1991
Minor in Architecture
Volunteering and Community Service
Leukemia & Lymphoma Society (LLS)
Executive Leadership Committee • 2018 - 2019
Corporate Fundraising Team Lead for Salesforce & Citrix • 2017 - 2021
- Developed and led company-wide fundraising efforts that collected more than $5M for blood cancer research
- Awarded Top Corporate Fundraising honors each year.
Skills
- CRM software
- Salesforce
- Tableau
- Gainsight
- Risk Management
- Escalation Management
- Customer Success
- Change Management
Languages
- English — Native
Todd Jacobsen
7 S Pond St, Newbury, MA, USA
9785905042
[email protected]
https://www.linkedin.com/in/tjacobsen/
20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction.
My area of expertise include:
Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth
Work Experience
Director of Strategic Accounts and Escalations • Zendesk
January 2022 - June 2023 | Boston, MA
- As a member of the Customer Experience (CX) and Insights Leadership Team, I had full responsibility for the design, implementation and management of the Global Risk Management, Strategic Escalations and Governance programs.
- Designed, implemented, and managed Global Risk Management, Strategic Escalations, and Governance programs, emphasizing operational excellence.
- Pioneered the "Account Save and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities.
- Directly engaged with leadership of top-tier customers to create tailored strategic account plans, enhancing communication and alignment on business objectives.
- Introduced data-driven models for customer health scoring, driving effective customer prioritization, and proactive risk identification and engagement.
- Established an internal SVP-level CX Governance Council for cross-functional collaboration and meeting retention goals.
Executive Customer Success Manager • Citrix
July 2020 - December 2021 | Boston, MA
- Formulated and executed strategies to drive enterprise customers' successful outcomes.
- Achieved 65% increase in SaaS/Cloud product adoption for a portfolio exceeding $30M ARR.
- Managed relationships at both executive and manager levels, showcasing effective communication.
- Led collaborative efforts across internal teams for proactive and reactive success planning.
- Identified and pursued cross-sell and up-sell opportunities while conducting Executive Business Reviews.
Director, Critical Escalation Management and Customer Success Manager • Salesforce
August 2015 - July 2020 | Boston, MA
- Built and led company-wide programs for critical situation management, emphasizing operational excellence.
- Coordinated cross-functional teams for rapid issue resolution, enhancing cross-functional collaboration.
- Launched proactive engagement models for at-risk customers during high-impact periods, showcasing problem-solving skills.
- Developed strategic proactive and reactive success plans for corporate acquisitions, emphasizing change management.
- Implemented product and process feedback loops for continuous improvement, fostering innovation.
- Provided training to enhance crisis management and engagement skills, demonstrating leadership capabilities.
Critical Accounts Director • Marketo, an Adobe Company
May 2014 - August 2015 | San Mateo, CA
- Established a Critical Accounts and Strategic Escalations Program to resolve impactful situations, emphasizing operational excellence.
- Conducted executive-level critical customer escalation meetings, showcasing strong communication.
- Expedited issue resolution and conducted post-event analysis, focusing on problem-solving.
- Ensured long-term relationship sustainability, fostering collaboration.
Critical Accounts and Escalations Director • SuccessFactors
April 2013 - May 2014 | South San Francisco, CA
- Managed highly escalated accounts and utilized customer analytics to identify at-risk customers.
- Provided proactive and reactive account management for strategic cloud customers.
- Cultivated trust with key decision-makers to boost satisfaction and reduce attrition risk, emphasizing communication and change management.
Principal Customer Success Technologist • Salesforce
September 2011 - April 2013 | Boston, MA
- Drove technical success for portfolio of enterprise SaaS CRM customers.
- Became trusted technical advisor and ensured they received top value for investment in Salesforce.com.
- Partnered effectively with all levels of personnel across organizations.
Senior Principal Critical Accounts Manager • Oracle
August 2006 - September 2011 | Boston, MA
- Providing the highest level of customer escalation management for Oracle Global Support Services.
Support Account Manager • Oracle
June 2004 - August 2006 | Boston, MA
- Overall responsibility for developing effective communication plans and long-term relationships with Siebel’s largest and most important customers to ensure 100% success within the Technical Support operation.
Principal Technical Account Manager • Oracle
January 2000 - January 2004 | Boston, MA
- A critical role in ensuring the successful adoption, use, and satisfaction of customers by acting as a bridge between the customer and Oracle, advocating for the customer's needs, and helping them achieve them achieve their business objectives.
Education
MIT Sloan Executive Education
Mastering Design Thinking • 2019 - 2020
ExecEd certificate program for learning a proven, systematic approach to new product development. Coursework including driving innovation, growth, and the customer experience.
University of New Hampshire
History • 1986 - 1991
Minor in Architecture
Volunteering and Community Service
Leukemia & Lymphoma Society (LLS)
Executive Leadership Committee • 2018 - 2019
Corporate Fundraising Team Lead for Salesforce & Citrix • 2017 - 2021
- Developed and led company-wide fundraising efforts that collected more than $5M for blood cancer research
- Awarded Top Corporate Fundraising honors each year.
Skills
- CRM software
- Salesforce
- Tableau
- Gainsight
- Risk Management
- Escalation Management
- Customer Success
- Change Management
Languages
- English — Native