CakeResume Talent Search

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4-6 years
6-10 years
10-15 years
More than 15 years
United States
Avatar of Kevin Liu.
Avatar of Kevin Liu.
Quality Specialist @The Boeing Company
2021 ~ Present
Quality Specialist
More than one year
Performed AOI and internal audits. - Collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources using tools such as TQVis, MESci, IQDS, PSDS, EPES. - Knowledge of responsibilities and tasks performed by various Engineering departments/disciplines e.g., design, test, software, technology, avionics. Knowledge of the interaction between departments/disciplines and how their products/processes affect one another and impact non-engineering processes e.g., Operations, Logistics, Business. - Knowledge of tool functions and capabilities e.g., indexing, fixturing, handling to support the
Potential
Strong Interpersonal Skills
Time Management Skills
Full-time / Interested in working remotely
10-15 years
COLORADO SCHOOL OF MINES
Metallurgy & Materials Engineering
Avatar of the user.
Avatar of the user.
Software Engineer @Vertiv Taiwan
2021 ~ Present
Backend Engineer, Data Engineer
Within one month
Python
Java
ElasticSearch
Employed
Full-time / Interested in working remotely
6-10 years
TamKang University
Computer Science
Avatar of Anil Pawar.
Avatar of Anil Pawar.
Senior Backend Engineer @Backbase
2022 ~ Present
Advance Software Engineer
More than one year
Resume Anil Pawar| [email protected] | https://linkedin .com/in/anil4912 | Pune, Maharashtra, India Over 9+ years of IT experience in analysis, design, development, documentation, implementing and testing of software systems in Java, J2EE and Internet technologies. Strong Knowledge of Application Development using Software Development Life Cycle SDLC using various methodologies like Waterfall, Agile / Scrum. Expertise in working with various J2EE technologies including Hibernate, MVC Framework, JDBC and Web Services. Strong experience in Spring Framework such as Spring MVC, IOC, AOP and Spring JDBC.Strong hands - on
Java
Spring Framework
Spring Boot
Employed
Not open to opportunities
Full-time / Remote Only
6-10 years
Savitribai Phule Pune University
M.E. Computer Engineering in Computer Network
Avatar of the user.
Avatar of the user.
Past
Saladino Design Studio Site Development @GTC media Clubflyers
2021 ~ 2022
Software Developer
More than one year
ASP.NET MVC
ASP.NET Core
Laravel
Unemployed
Full-time / Remote Only
6-10 years
Tallinna Tehnikaülikool
Technology (MIT), Hardware Design
Avatar of the user.
Avatar of the user.
Senior Analyst, Software Engineer @Synpulse Taiwan Ltd. | 星普思管理諮詢有限公司
2022 ~ Present
Software Developer
Within one month
JavaScript
ASP.NET MVC
HTML5
Employed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
Queensland University of Technology(昆士蘭科技大學)
Computer Science
Avatar of Enkhbadral Demberelsuren.
Avatar of Enkhbadral Demberelsuren.
Product line manager @Comtrend
2022 ~ Present
Network Engineer, Network product manager , Sales engineer, Network solution
Within one month
to meet business and commercial needs. Create marketing requirement analysis documents based on defined specifications. Prepare product specification sheets (Datasheets) based on defined specifications. Develop promotional materials for sales presentations. Define product strategies and long-term planning (product roadmap). Communication and Coordination Coordinate with internal software and hardware engineers to ensure the feasibility of the defined specifications. Communicate with domestic and international chip suppliers to ensure access to the latest information within their product lines. Coordinate between internal engineers and chip suppliers to find solutions to critical issues. Market Read and search
Communication
Quick Learner
Hardworking
Employed
Open to opportunities
Full-time / Not interested in working remotely
4-6 years
South Taiwan University of Science and Technology
Computer science
Avatar of Terrence Boggs.
Avatar of Terrence Boggs.
Past
Owner and Independent Art Consultant @S and T Art and Design
2005 ~ 2012
Training & Development / Learning & development / Training Specialist,
Within one month
two-hour training to leaders to empower them to do their jobs. Trained leaders in using software to find and track contacts and how to organize that information. Work Experience Teacher • Spring ISD AugMay 2023 Math Science Teacher Used Zoom to teach and lead instruction Used Microsoft Presentation Software for the creation of documents Trained teachers in best practices both formally to large groups and one on one Lead teams to accomplish tasks Used knowledge of learning styles to tailor instruction to individuals Owner and Independent Art Consultant • Elder Street Gallery SeptemberJuly 2012 Sold Art: " https://
Unemployed
Open to opportunities
Part-time / Interested in working remotely
More than 15 years
The University of Kansas
East Asian Studies
Avatar of Jordan Smith.
Avatar of Jordan Smith.
Technical Support Specialist @Integrity Marketing Group LLC
2022 ~ 2023
Senior Technical Support
Within one month
about the appropriate use of equipment and/or software. Assist with technology planning and implementation of technology projects. Create and update documentation for systems and processes. Remote Desktop Technical Support • RealPage , Inc. OctoberJanuaryRichardson, Texas) Strong understanding of approved tools to assist in daily tasks such as ConnectWise Toolset, MS Intune, etc. Supported Office 365 applications, local and network printers, Adobe, Apple Mac Operating systems, and Sophos and other major AV brands. Create new users, assign permissions, & reset user passwords within Active Directory Knowledge and understanding of various server/works...
Employed
Open to opportunities
Interested in working remotely
6-10 years
The University of Texas at Arlington
Management Information Systems, General
Avatar of Seth Gullion.
Avatar of Seth Gullion.
On-Site IT Technician @Standard Office Systems
2023 ~ Present
Within two months
on the work that was needed. Configured VM's, GPO's, Access Points, Cisco Switches, Sophos Switches, and Meraki Firewalls. Any escalated tickets from the help desk would become escalated to us, we would be the last point of Escalation. Mimecast training Egnyte training. Active Directory knowledge (4-5 Years) Microsoft Entra\Azure Knowledge Replacing Servers, switches, firewalls, access points and all other IT equipment. Registry editing knowledge. Cable Management Level 1 Helpdesk Support • Standard Office Systems OctoberJuly 2023 Assisted customers calling in with any computer related issues whether it was software or hardware
Microsoft Office
Networking
Azure
Employed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
Gwinnett Technical College
AWS Cloud Solutions
Avatar of Raunak kapoor.
Avatar of Raunak kapoor.
Infra Dev Specialist @Cognizant Technology Solutions
2023 ~ Present
ServiceNow ITOM Admin
Within three months
Raunak Kapoor Hello, I am Raunak Kapoor, a highly experienced ServiceNow ITOM Developer currently affiliated with Cognizant Technology Solutions located in Bangalore, India. With over a decade of experience in the field, I have acquired extensive knowledge and expertise in providing development and administration support for ServiceNow IT Operations Management ( ITOM ), IT Service Management (ITSM), and reporting services to meet the needs of both internal and external clients. Bengaluru , Karnataka , India Portfolio Website: https://raunak1264.github.io/raunakweb/ [email protected] ContactWork Experience JanPresent ServiceNow ITOM Developer Cognizant Technology Solutions
Knowledge Management
Troubleshooting
Delegation
Employed
Full-time / Interested in working remotely
6-10 years
IILM Academy of Higher Learning
Master of Business Administration

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Technical Skills
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Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
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Within six months
Highly skilled in the art and science of customer success account escalation management with the ability to approach each situation with empathy, humility and emotional intelligence.
Logo of Zendesk.
Zendesk
2022 ~ 2023
Newbury, MA, USA
Professional Background
Current status
Unemployed
Job Search Progress
Professions
CRM Specialist, Customer Service / Support
Fields of Employment
SaaS / Cloud Services
Work experience
More than 15 years
Management
I've had experience in managing 1-5 people
Skills
CRM software
Salesforce
Tableau
Gainsight
Risk Management
Escalation Management
Customer Success
Change Management
Languages
English
Native or Bilingual
Job search preferences
Positions
Strategic Customer Success
Job types
Full-time
Locations
Boston, MA, USA, Portsmouth, NH, USA, Cambridge, MA, USA
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
MIT Sloan Executive Education
Major
Mastering Design Thinking
Print

Todd Jacobsen

I have a passion for solving the hardest problems, protecting revenue, and identifying opportunities.

As a Customer Success Professional, I manage enterprise-level customer portfolios. I foster customer satisfaction, engagement, and loyalty by helping customers derive maximum value and ensuring their ongoing success.

As an Escalation Management thought leader, I identify the biggest challenges facing customer success organizations. I build innovative proactive and reactive programs that reduce churn, grow revenue, create internal executive-level awareness, and create CS knowledge.

And through it all, I engage with empathy, humility and emotional intelligence.

  Newbury, MA, USA   

Work Experience

Customer Success: Strategic Accounts and Escalations  •  Zendesk

January 2022 - Present

As part of the CX Strategy and Insights leadership team, I was responsible for developing, launching and leading a new Global Critical Accounts and Escalations program. This “Account Save” program minimizes churn, identifies opportunities for growth, created internal executive-level awareness, and highlighted areas of product and process improvement.

Executive Customer Success Manager  •  Citrix

July 2020 - December 2021

I worked with a our largest and most strategic cloud-focused customers, to ensure successful adoption and value realization from subscribed products.

My portfolio included 3 of the company's Top 5 largest clients, with total ARR of $28M and a license base of 250,000. Industries represented include telecom, healthcare, and insurance.

Customer Success Director  •  Salesforce

June 2018 - July 2020

Manage a portfolio of Enterprise and Scale sized customers across Salesforce Sales, Service, B2B and B2C Marketing and e-Commerce clouds, with the goal of increasing adoption, mitigating attrition and ensuring a successful journey with Salesforce.

Director, Critical Escalation Management  •  Salesforce

September 2015 - June 2018

As part of the Global Customer Success organization, I build and lead customer success models to directly engage on the most critical and impactful customer situations in the Sales, Service, B2B and B2C Marketing and e-Commerce spaces. Working with the customer’s and Salesforce's executive level, we quarterback internal teams to provide prompt and effective communication and issue resolution, ultimately returning our customers to the standard support and engagement models.

The secondary goal of this program is to use these unique engagements is to identify areas of product and process improvement for our High Touch and Scale customer engagement models and work with appropriate internal teams to bring about impactful change.

I'm always happy to discuss the unique challenges of this program and collaborate & learn from other Customer Success leaders!

Critical Accounts Director  •  Marketo, an Adobe Company

May 2014 - August 2015

Building and leading a global Critical Accounts Program to meet the growing needs of Enterprise SaaS customers.

Critical Accounts and Escalations Director  •  SuccessFactors

April 2013 - May 2014

Building a world-class Critical Accounts and Situation Management engagement model to address the growing demands of the cloud-based subscription customer base.

Principal Customer Success Technologist  •  Salesforce

September 2011 - April 2013

Drove technical success for portfolio of enterprise SaaS CRM customers. Became trusted technical advisor and ensured they received top value for investment in Salesforce.com. Partnered effectively with all levels of personnel across organizations.

Senior Principal Critical Accounts Manager  •  Oracle

August 2006 - September 2011

Providing the highest level of customer escalation management for Oracle Global Support Services.

Senior Support Account Manager  •  Oracle

June 2004 - August 2006

Overall responsibility for developing effective communication plans and long-term relationships with Siebel’s largest and most important customers to ensure 100% success within the Technical Support operation.

Principal Technical Account Manager  •  Oracle

January 2000 - January 2004

Ensuring a seamless and productive relationship between a technology company and its clients. Responsible for providing technical expertise, support, and strategic guidance to clients, assisting with the implementation, maintenance, and optimization of the company's products or services

Education

1986 - 1990

University of New Hampshire

BA in History

2019 - 2020

MIT Sloan Executive Education

Mastering Design Thinking (certificate)

Skills


  • CRM, Salesforce, Gainsight, Tableau, Zendesk, MS Office, Google Suite, RDB, MarTech

Languages


English - Professional

Resume
Profile

Todd Jacobsen

I have a passion for solving the hardest problems, protecting revenue, and identifying opportunities.

As a Customer Success Professional, I manage enterprise-level customer portfolios. I foster customer satisfaction, engagement, and loyalty by helping customers derive maximum value and ensuring their ongoing success.

As an Escalation Management thought leader, I identify the biggest challenges facing customer success organizations. I build innovative proactive and reactive programs that reduce churn, grow revenue, create internal executive-level awareness, and create CS knowledge.

And through it all, I engage with empathy, humility and emotional intelligence.

  Newbury, MA, USA   

Work Experience

Customer Success: Strategic Accounts and Escalations  •  Zendesk

January 2022 - Present

As part of the CX Strategy and Insights leadership team, I was responsible for developing, launching and leading a new Global Critical Accounts and Escalations program. This “Account Save” program minimizes churn, identifies opportunities for growth, created internal executive-level awareness, and highlighted areas of product and process improvement.

Executive Customer Success Manager  •  Citrix

July 2020 - December 2021

I worked with a our largest and most strategic cloud-focused customers, to ensure successful adoption and value realization from subscribed products.

My portfolio included 3 of the company's Top 5 largest clients, with total ARR of $28M and a license base of 250,000. Industries represented include telecom, healthcare, and insurance.

Customer Success Director  •  Salesforce

June 2018 - July 2020

Manage a portfolio of Enterprise and Scale sized customers across Salesforce Sales, Service, B2B and B2C Marketing and e-Commerce clouds, with the goal of increasing adoption, mitigating attrition and ensuring a successful journey with Salesforce.

Director, Critical Escalation Management  •  Salesforce

September 2015 - June 2018

As part of the Global Customer Success organization, I build and lead customer success models to directly engage on the most critical and impactful customer situations in the Sales, Service, B2B and B2C Marketing and e-Commerce spaces. Working with the customer’s and Salesforce's executive level, we quarterback internal teams to provide prompt and effective communication and issue resolution, ultimately returning our customers to the standard support and engagement models.

The secondary goal of this program is to use these unique engagements is to identify areas of product and process improvement for our High Touch and Scale customer engagement models and work with appropriate internal teams to bring about impactful change.

I'm always happy to discuss the unique challenges of this program and collaborate & learn from other Customer Success leaders!

Critical Accounts Director  •  Marketo, an Adobe Company

May 2014 - August 2015

Building and leading a global Critical Accounts Program to meet the growing needs of Enterprise SaaS customers.

Critical Accounts and Escalations Director  •  SuccessFactors

April 2013 - May 2014

Building a world-class Critical Accounts and Situation Management engagement model to address the growing demands of the cloud-based subscription customer base.

Principal Customer Success Technologist  •  Salesforce

September 2011 - April 2013

Drove technical success for portfolio of enterprise SaaS CRM customers. Became trusted technical advisor and ensured they received top value for investment in Salesforce.com. Partnered effectively with all levels of personnel across organizations.

Senior Principal Critical Accounts Manager  •  Oracle

August 2006 - September 2011

Providing the highest level of customer escalation management for Oracle Global Support Services.

Senior Support Account Manager  •  Oracle

June 2004 - August 2006

Overall responsibility for developing effective communication plans and long-term relationships with Siebel’s largest and most important customers to ensure 100% success within the Technical Support operation.

Principal Technical Account Manager  •  Oracle

January 2000 - January 2004

Ensuring a seamless and productive relationship between a technology company and its clients. Responsible for providing technical expertise, support, and strategic guidance to clients, assisting with the implementation, maintenance, and optimization of the company's products or services

Education

1986 - 1990

University of New Hampshire

BA in History

2019 - 2020

MIT Sloan Executive Education

Mastering Design Thinking (certificate)

Skills


  • CRM, Salesforce, Gainsight, Tableau, Zendesk, MS Office, Google Suite, RDB, MarTech

Languages


English - Professional