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CakeResume Talent Search

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Taiwan
Taipei City, Taiwan
台灣
New Taipei City, Taiwan
台北市, 台灣
Customer Service
Design
Management / Business
Media / Communication
Corporate services
Education / Training / Recruitment
Hotel / Tourism / Leisure
Non-profit / Association
Tech
4-6 years
6-10 years
10-15 years
More than 15 years
AI Smart Matching
On
Hsuan Chuang University
National Central University
National Chi Nan University
Takming University of Science and Technology
國立中央大學
國立暨南國際大學
德明財經科技大學
玄奘大學
Taiwan
台灣
Taipei City, Taiwan
台北市, 台灣
Full-time
Part-time
Excel
Google Drive
PowerPoint
Word
Adobe Audition
After Effects
Albeton live
Axure
Canva Grapic Design
Customer Service
No
Yes
10-15 people
15+ people
Within one month
Within two months
Within six months
PM/產品經理/專案管理
內容營運、文字編輯、數位企劃
文字編輯、企劃人員
Bachelor of Arts (BA)
Bachelor’s Degree
Other
High school
Bachelor
2014
2012
2009
Current company
Off
Select all
HOTEL Proverbs Taipei
The Lalu Hotels and Resorts
The Westin Taipei 六福皇宮飯店
UV
中華民國社區營造學會
傳訊時代多媒體
冬候鳥電影文化事業有限公司
台北國泰萬怡酒店 Courtyard by Marriott Taipei Downtown
合友唱片
宏億視訊有限公司
Interested in working remotely
Part-time freelancer
Non-freelancer
Chinese - Intermediate
Chinese - Fluent
Chinese - Professional
Chinese - Native or Bilingual
English - Beginner
English - Intermediate
English - Professional
Japanese - Beginner
Chinese
4-6 years
6-10 years
10-15 years
More than 15 years
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Avatar of Tracy Liu.
Offline
Avatar of Tracy Liu.
Offline
Tracy Liu
Front Desk Assistant Manager @HOTEL Proverbs Taipei
・
2019 ~ 2022
Within six months
及執行能力、面對困難時的冷靜以及危機處理能力受主管賞識，升職為櫃檯副主任，管理4名員工。 學歷國立暨南國際大學(National Chi Nan University) Educational Policy and Administration,Tourism and Hospitality Management Bachelor's Degree 技能 Word PowerPoint Excel 一般小型汽車駕照-自排 Customer Service Problem Solving Operations Management 語言 English — 專業 Chinese — 母語或雙語 Japanese — 初階
Word PowerPoint Excel
一般小型汽車駕照-自排
Customer Service
Full-time / Interested in working remotely
6-10 years
國立暨南國際大學(National Chi Nan University)
・
Educational Policy and Administration, Tourism and Hospitality Management Bachelor's Degree
Avatar of 黎璟錞.
Avatar of 黎璟錞.
黎璟錞
Past
產品經理 @怡和科技
・
2021 ~ 2021
PM/產品經理/專案管理
Within two months
黎璟錞 Evan Li 產品經理 Product Manager 性別：男 兵役狀況：役畢（2005/7） 婚姻狀況：已婚 年齡：37 身高：170cm 體重：68kg 駕照：普通小型車 / 一般重型機車 交通工具：汽車 / 一般重型機車 地址：新北市板橋區大漢街49號14樓 電話：0975–546–434 郵箱：[email protected] 工作經歷 資深PM • 怡
Axure
Unemployed
Full-time / Interested in working remotely
10-15 years
玄奘大學
・
國貿系
Avatar of the user.
Avatar of the user.
Available for paid companies
Past
UX DESIGNER @UV
・
2022 ~ 2023
內容營運、文字編輯、數位企劃
Within six months
word
photoshop
illustrator
Unemployed
Full-time / Interested in working remotely
4-6 years
德明財經科技大學
・
國際貿易
Avatar of the user.
Avatar of the user.
Available for paid companies
培力專員 @中華民國社區營造學會
・
2020 ~ Present
文字編輯、企劃人員
Within one month
Word
PowerPoint
Excel
Employed
Part-time / Interested in working remotely
4-6 years
國立中央大學
・
中國文學系

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within six months
Avatar of Tracy Liu.
Tracy Liu
Front Desk Assistant Manager
Logo of HOTEL Proverbs Taipei.
HOTEL Proverbs Taipei
・
2019 ~ 2022
Taiwan, 台灣
Professional Background
Current status
Job Search Progress
Professions
Customer Service Manager, Operations Manager, Organization Management
Fields of Employment
Hotel, Job Training, Corporate Concierge Services
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Word PowerPoint Excel
一般小型汽車駕照-自排
Customer Service
Problem Solving
Operations Management
Languages
English
・
Professional
Chinese
・
Native or Bilingual
Japanese
・
Beginner
Job search preferences
Positions
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
國立暨南國際大學(National Chi Nan University)
Major
Educational Policy and Administration, Tourism and Hospitality Management Bachelor's Degree
Print

Tracy Liu

I worked in hotel industry for 10 years. I have learned crisis management and coordination ability from the past. I would like to jump into another industry. Using my ability and skills to complete the jobs. Meanwhile, I can learn more knowledge and culture from different area.
I am a diligent worker and a fast learner. I have great ambitions, strong sense of responsibility, and I have patience when faced with frustrating situations. I will do my best to do a good job in my business.
在飯店工作10年後的我決定跳出舒適圈，轉換跑道到不同的產業，利用過去所學習到的能力及技巧，以及培養出的觀察力來達成工作目標。工作之餘，我能在不同產業學習到更多的知識以及吸收公司文化，培養更多元的能力。

  Taiwan Province, Taiwan  

工作經歷

Front Desk Assistant Manager  •  HOTEL Proverbs Taipei

七月 2019 - 三月 2022

除了一般櫃台接待、客訴處理、文書處理等工作外，同時負責部門員工訓練、SOP編寫、維持客戶關係及危機處理。
具有跨部門溝通的技巧與耐性、高度的執行力及責任心。
管理9人左右團隊，並負責訓練。

Front Desk Supervisor  •  台北國泰萬怡酒店 Courtyard by Marriott Taipei Downtown

一月 2019 - 七月 2019

除了一般櫃台接待、客訴處理、文書處理等工作外，同時負責部門員工訓練、SOP編寫、維持客戶關係及危機處理。
同時因飯店還處於籌備階段，主要工作為，將客務部門的工作守則到日常工作所需的SOP及一切文書建立起來。
管理9-13人團隊，並負責訓練。

Front Desk Supervisor  •  The Westin Taipei 六福皇宮飯店

八月 2017 - 十二月 2018

除了一般櫃台接待、客訴處理、文書處理等工作外，同時負責部門員工訓練、SOP編寫、維持客戶關係及危機處理。
在一次重大客訴事件的處理上及平時的判斷能力得到主管賞識，並於次月開始接受值班經理的訓練，並代理值班經理工作，管理9-13人團隊。

Front Desk Assistant Supervisor  •  The Lalu Hotels and Resorts

七月 2012 - 八月 2017

除了一般櫃台接待、客訴處理、文書處理等工作外，同時負責部門Q&A編寫、維持客戶關係及危機處理。
大學畢業後第一份工作就是實習時接觸到的涵碧樓客務部，工作第二年後便因高度的學習及執行能力、面對困難時的冷靜以及危機處理能力受主管賞識，升職為櫃檯副主任，管理4名員工。

學歷

2008 - 2012

國立暨南國際大學(National Chi Nan University)

Educational Policy and Administration,Tourism and Hospitality Management Bachelor's Degree

技能

  • Word PowerPoint Excel
  • 一般小型汽車駕照-自排
  • Customer Service
  • Problem Solving
  • Operations Management

語言

  • English — 專業
  • Chinese — 母語或雙語
  • Japanese — 初階
Resume
Profile
Print

Tracy Liu

I worked in hotel industry for 10 years. I have learned crisis management and coordination ability from the past. I would like to jump into another industry. Using my ability and skills to complete the jobs. Meanwhile, I can learn more knowledge and culture from different area.
I am a diligent worker and a fast learner. I have great ambitions, strong sense of responsibility, and I have patience when faced with frustrating situations. I will do my best to do a good job in my business.
在飯店工作10年後的我決定跳出舒適圈，轉換跑道到不同的產業，利用過去所學習到的能力及技巧，以及培養出的觀察力來達成工作目標。工作之餘，我能在不同產業學習到更多的知識以及吸收公司文化，培養更多元的能力。

  Taiwan Province, Taiwan  

工作經歷

Front Desk Assistant Manager  •  HOTEL Proverbs Taipei

七月 2019 - 三月 2022

除了一般櫃台接待、客訴處理、文書處理等工作外，同時負責部門員工訓練、SOP編寫、維持客戶關係及危機處理。
具有跨部門溝通的技巧與耐性、高度的執行力及責任心。
管理9人左右團隊，並負責訓練。

Front Desk Supervisor  •  台北國泰萬怡酒店 Courtyard by Marriott Taipei Downtown

一月 2019 - 七月 2019

除了一般櫃台接待、客訴處理、文書處理等工作外，同時負責部門員工訓練、SOP編寫、維持客戶關係及危機處理。
同時因飯店還處於籌備階段，主要工作為，將客務部門的工作守則到日常工作所需的SOP及一切文書建立起來。
管理9-13人團隊，並負責訓練。

Front Desk Supervisor  •  The Westin Taipei 六福皇宮飯店

八月 2017 - 十二月 2018

除了一般櫃台接待、客訴處理、文書處理等工作外，同時負責部門員工訓練、SOP編寫、維持客戶關係及危機處理。
在一次重大客訴事件的處理上及平時的判斷能力得到主管賞識，並於次月開始接受值班經理的訓練，並代理值班經理工作，管理9-13人團隊。

Front Desk Assistant Supervisor  •  The Lalu Hotels and Resorts

七月 2012 - 八月 2017

除了一般櫃台接待、客訴處理、文書處理等工作外，同時負責部門Q&A編寫、維持客戶關係及危機處理。
大學畢業後第一份工作就是實習時接觸到的涵碧樓客務部，工作第二年後便因高度的學習及執行能力、面對困難時的冷靜以及危機處理能力受主管賞識，升職為櫃檯副主任，管理4名員工。

學歷

2008 - 2012

國立暨南國際大學(National Chi Nan University)

Educational Policy and Administration,Tourism and Hospitality Management Bachelor's Degree

技能

  • Word PowerPoint Excel
  • 一般小型汽車駕照-自排
  • Customer Service
  • Problem Solving
  • Operations Management

語言

  • English — 專業
  • Chinese — 母語或雙語
  • Japanese — 初階