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4-6 years
6-10 years
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Avatar of sumit kesheri.
Avatar of sumit kesheri.
Account Collections Representative @Encore Capital Group
2016 ~ Present
Digital Marketing Executive
More than one year
Collections Representative, Nov 2016 ~ Present Working as an Account Collections Representative to retain consumers and help them secure the agreement back with the company US Shift ( outbound process) Wipro Bpo, Customer Service Complains Manager , Aug 2011 ~ Sep 2016 Worked for UK Telecom process as Customer Service Complains Representative to handle escalation calls of the customers and resolve their queries Wipro Bpo, Customer Service Representative , Jan 2008 ~ May 2010 Worked as Senior Customer Service Rep for United States Health Insurance Process Education INTERNET MARKETING SCHOOLING , Other, Online Marketing , 2019 ~ 2019 Pursuing Internet Marketing skills SEO, Facebook adds and many more INDIRA
Passionate
Customer Service
Adapt New Learning Skills
Full-time
10-15 years
INTERNET MARKETING SCHOOLING
Online Marketing
Avatar of the user.
Avatar of the user.
Service CRM Product Lead @PT. Softindo Teknologika Abadi
2018 ~ Present
More than one year
Word
PowerPoint
Excel
Employed
Full-time / Interested in working remotely
10-15 years
Bina Nusantara University
e-Business Management
Avatar of Hamza Munir.
Avatar of Hamza Munir.
Customer Relationship Manager @Telenor Telecom Noor Enterprises
2016 ~ 2018
Operations Manager
More than one year
a dedicated basis to provide solutions to their issues Set and communicate expectations and timelines for resolutions with sensitive accounts Organize open cases and follow-ups to deliver resolutions to customers to meet SLAs Identify customer frustrations in a pro-active manner and escalate resolutions through appropriate channels Answer inbound calls & complex email tickets from customers on a priority basis Answer call-back requests pertaining to escalations from customers on a priority basis Provide software support for troubleshooting technical issues or general account queries Gather information on issues from customers to report or escalate to appropriate department Contribute feedback on
Analytical Skills
Customer Relationship Management
Customer Relationship
Full-time
4-6 years
UNIVERSITTY OF PUNJAB LAHORE
Bachelor's degree ARTS
Avatar of Vaibhav Garg.
Offline
Avatar of Vaibhav Garg.
Offline
Technical Lead @MoEngage Inc
2020 ~ Present
Technical Lead
More than one year
and implemented various optimizations that improved the API response times by 50%. • Worked with the SRE team to onboard the services on Kubernetes, which brought down the infra cost by 25%. • Lead and delivered features like A/B Testing, HTML InApp from scratch. • Improved the on-call process (incident management, support escalations), reducing resolution time from 1 week to 2 days. • Documented and addressed all the tech debts and brought them down by 75%. • Communicate and collaborate with other leads and managers to unblock the team members. • Currently, working on separating the codebase
Java
Python
AWS
Employed
Full-time / Interested in working remotely
6-10 years
Indian Institute of Technology Hyderabad
Computer Science and Engineering
Avatar of Sage Hollingsworth.
Avatar of Sage Hollingsworth.
Past
Information Desk Receptionist @West Jefferson Medical Center
2014 ~ 2017
Customer Service Representative
Within one month
Sage Hollingsworth Dedicated professional with almost a decade of experience in providing superior customer service and support within the healthcare industry. Well-versed in scheduling, interaction documentation, and database management functions for streamlined communication. Excels at identifying client needs and concerns to improve overall service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for providing a meaningful impact whenever possibleNew Orleans, Louisiana, USA Sage Hollingsworth | LinkedIn Work History: Escalation Team Specialist Accredo Specialty Pharmacy MarchMarch 2024 • Efficiently processed escalated concerns for
Emotional Intelligence
Case Management
HIPPA
Unemployed
Ready to interview
Full-time / Remote Only
6-10 years
Jospeh S. Clark Preparatory
*
Avatar of the user.
Avatar of the user.
Past
Team Leader @TaskUs 美商泰優股份有限公司台灣分公司
2018 ~ Present
Team Leader
Within two months
leadership
Communication
Process Improvement
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
淡江大學 Tamkang University
法文
Avatar of Md Danish Nasir Shaikh.
Avatar of Md Danish Nasir Shaikh.
Quality Team Leader @CreditEnable
2023 ~ Present
Assistant Manager Training and Quality
Within two months
India II [email protected] Work Experience Assistant Manager - Quality and Training • CreditEnable FebruaryPresent Handling training and quality of inhouse and vendor location Conducting trainings of new hires on product and process Classroom training and online trainings Developing and updating training programs for new hires Auditing calls and coaching associates on areas of improvement Initiating BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating
Word
Excel
PowerPoint
Employed
Ready to interview
Full-time / Not interested in working remotely
6-10 years
MUMBAI UNIVERSITY
Commerce
Avatar of Dasih Irma Pratiwi.
Avatar of Dasih Irma Pratiwi.
Sr. Finance officer @PT Tri Mitra Elektrik
2023 ~ Present
Administrator, Virtual Assistant, Customer Service
Within one month
Area Distribution branch - Administrative Job Activity Staff operation support • PT Titan Infra Energy JuliOktoberAdministrative Assistant - Administrative Job Activity General Administration • Hino Motors Sales Indonesia MeiJuniAdministrative Assistant for Manager - Secretary job activity (booking for business trip need - hotel, transportation, and entertainment) - Responsible for report budget cash flow - Coordinate with team to escalation with HR Customer Service Officer • PT Bank Central Asia Tbk AgustusNovemberHandling complain for Nasabah and give an advice for Nasabah - Introduce and offering product BCA to Nasabah Receptionist Cum Admin • Siegwerk MeiJuliHosting a visitor -Handling phone calls -Manage Koperasi Administration Sales Promotion • PT Mitra Andal Sejati DesemberDesemberPromotion Sales product
Employed
Open to opportunities
Part-time / Interested in working remotely
6-10 years
Universitas Muhammadiyah Tangerang
Ekonomi Manajemen Pemasaran
Avatar of the user.
Avatar of the user.
Associate Director- Customer Experience @BeatO
2021 ~ Present
Head - Customer Experience
Within one month
Microsoft Office
statistics software
Google Drive
Employed
Full-time / Interested in working remotely
10-15 years
Jiwaji University Gwalior (MP)
Ops & Marketing
Avatar of Atif Ahmad.
Avatar of Atif Ahmad.
IT Analyst I Service Integration & Management @Tata Consultancy Services
2014 ~ Present
IT Analyst I Service Integration & Management
Within two months
identify and address potential issues, minimizing downtime and disruptions. Managed IT projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards. Key responsibilities: Incident Management/Major Incident Management/Change Management/Problem Management/Escalation Management. Managing implementation of changes, Drive CAB calls with stakeholders, and leverage change management methodologies, process and tools to support adoption of required changes. Managing Proactive/Reactive Problem Management and getting the RCA’s on time for each Major incident. Handling Escalation for clients and reducing top escalation driver. Closely monitoring multiple disciplines
AWS MDM
Communication
ServiceNow
Employed
Full-time / Interested in working remotely
10-15 years
Sikkim Manipal University
M.B.A Finance

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More than one year
Technical Lead
MoEngage Inc
2020 ~ Present
Bengaluru, Karnataka, India
Professional Background
Current status
Employed
Job Search Progress
Professions
Back-end Engineer
Fields of Employment
Software
Work experience
6-10 years
Management
I've had experience in managing 1-5 people
Skills
Java
Python
AWS
REST API
NoSQL
MongoDB
MySQL
Node.js
Kafka
Redis
Celery
Languages
English
Fluent
Hindi
Native or Bilingual
Job search preferences
Positions
Technical Lead
Job types
Full-time
Locations
Bengaluru, Karnataka, India
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Indian Institute of Technology Hyderabad
Major
Computer Science and Engineering
Print

VAIBHAV GARG

Technical Lead

+91 9505020924
[email protected]
http://linkedin.com/in/vaibhavgarg90

http://www.vaibhavgarg.dev
Bengaluru, Karnataka, IN


Summary

Forward-thinking Software Engineer with 6 years of working experience in a fast-paced, high-growth environment. Good working knowledge of distributed systems and enjoys working on large-scale systems. Specializes in Object-Oriented design and has a bias for readable, testable, and maintainable code.


Skills

Programming Languages
Java, Python, Groovy

Databases
MongoDB, MySQL, Redis

Tools/Technologies
AWS, Kafka, Samza, Celery, Node.js, LoopBack.js, REST API, NewRelic, Sentry.io, PagerDuty, Slack


Competencies

•  Leadership
•  Mentorship
•  Ownership
•  Accountability
•  Data Structures
•  Problem Solving
•  System Design
•  Distributed Systems
•  Microservice Architecture


Education

Master of Technology (M. Tech)
Indian Institute of Technology Hyderabad
Computer Science and Engineering
2012 - 2015

Bachelor of Technology (B. Tech)
College of Engineering Roorkee
Computer Science and Engineering
2008 - 2012

Work Experience

Technical Lead
Nov 2020 - Present
MoEngage Inc, Bengaluru, Karnataka, IN

Leading a team of 10 highly motivated engineers to build a B2B product that enables clients to engage their customers on mobile (InApp) and web (OnSite) channels.

• Figured out the bottlenecks and implemented various optimizations that improved the API response times by 50%.
• Worked with the SRE team to onboard the services on Kubernetes, which brought down the infra cost by 25%.
• Lead and delivered features like A/B Testing, HTML InApp from scratch.
• Improved the on-call process (incident management, support escalations), reducing resolution time from 1 week to 2 days.
• Documented and addressed all the tech debts and brought them down by 75%.
• Communicate and collaborate with other leads and managers to unblock the team members.

• Currently, working on separating the codebase into manageable, maintainable, and testable modules.

Lead Software Engineer
May 2019 - Oct 2020
MoEngage Inc, Bengaluru, Karnataka, IN

Worked on a streaming pipeline to build a B2B product that enables the clients to track the actions of their users and target them using multiple channels - Push, Email, SMS.

• Scaled up the Smart Trigger system to process 20K events per second in the streaming pipeline.
• Optimized the DND implementation of the Smart Trigger system, reducing the processing time from 1 hour to 3 mins.

• Modularized the legacy code for processing the Smart Triggers by implementing a workflow engine, reducing the overall development effort from 1 week t
o 2 days.
• Worked on various monitoring and SLA dashboards in order to track any anomaly in real-time. Ensured that business SLAs were met and if not, then the issues were identified and fixed.

Senior Software Engineer
Nov 2018 - Apr 2019
MFine, Bengaluru, Karnataka, IN

• Implemented an archive library that reduced the storage requirement of the primary database by more than 50%.
• Worked on the back-end for the Offline Care App that can be used by the Clinics to register a case on the MFine platform.

Software Engineer - I
Aug 2015 - Oct 2018
Strand Life Sciences, Bengaluru, Karnataka, IN

• Worked on making StrandOMS Single Page Application to reduce the response times and better user experience.
• Developed the notification system for sending emails.
Implemented various search and listing dashboards e.g., user, case, payment, hospital, etc.

• Implemented the framework to save and re-apply search filters.

Resume
Profile

VAIBHAV GARG

Technical Lead

+91 9505020924
[email protected]
http://linkedin.com/in/vaibhavgarg90

http://www.vaibhavgarg.dev
Bengaluru, Karnataka, IN


Summary

Forward-thinking Software Engineer with 6 years of working experience in a fast-paced, high-growth environment. Good working knowledge of distributed systems and enjoys working on large-scale systems. Specializes in Object-Oriented design and has a bias for readable, testable, and maintainable code.


Skills

Programming Languages
Java, Python, Groovy

Databases
MongoDB, MySQL, Redis

Tools/Technologies
AWS, Kafka, Samza, Celery, Node.js, LoopBack.js, REST API, NewRelic, Sentry.io, PagerDuty, Slack


Competencies

•  Leadership
•  Mentorship
•  Ownership
•  Accountability
•  Data Structures
•  Problem Solving
•  System Design
•  Distributed Systems
•  Microservice Architecture


Education

Master of Technology (M. Tech)
Indian Institute of Technology Hyderabad
Computer Science and Engineering
2012 - 2015

Bachelor of Technology (B. Tech)
College of Engineering Roorkee
Computer Science and Engineering
2008 - 2012

Work Experience

Technical Lead
Nov 2020 - Present
MoEngage Inc, Bengaluru, Karnataka, IN

Leading a team of 10 highly motivated engineers to build a B2B product that enables clients to engage their customers on mobile (InApp) and web (OnSite) channels.

• Figured out the bottlenecks and implemented various optimizations that improved the API response times by 50%.
• Worked with the SRE team to onboard the services on Kubernetes, which brought down the infra cost by 25%.
• Lead and delivered features like A/B Testing, HTML InApp from scratch.
• Improved the on-call process (incident management, support escalations), reducing resolution time from 1 week to 2 days.
• Documented and addressed all the tech debts and brought them down by 75%.
• Communicate and collaborate with other leads and managers to unblock the team members.

• Currently, working on separating the codebase into manageable, maintainable, and testable modules.

Lead Software Engineer
May 2019 - Oct 2020
MoEngage Inc, Bengaluru, Karnataka, IN

Worked on a streaming pipeline to build a B2B product that enables the clients to track the actions of their users and target them using multiple channels - Push, Email, SMS.

• Scaled up the Smart Trigger system to process 20K events per second in the streaming pipeline.
• Optimized the DND implementation of the Smart Trigger system, reducing the processing time from 1 hour to 3 mins.

• Modularized the legacy code for processing the Smart Triggers by implementing a workflow engine, reducing the overall development effort from 1 week t
o 2 days.
• Worked on various monitoring and SLA dashboards in order to track any anomaly in real-time. Ensured that business SLAs were met and if not, then the issues were identified and fixed.

Senior Software Engineer
Nov 2018 - Apr 2019
MFine, Bengaluru, Karnataka, IN

• Implemented an archive library that reduced the storage requirement of the primary database by more than 50%.
• Worked on the back-end for the Offline Care App that can be used by the Clinics to register a case on the MFine platform.

Software Engineer - I
Aug 2015 - Oct 2018
Strand Life Sciences, Bengaluru, Karnataka, IN

• Worked on making StrandOMS Single Page Application to reduce the response times and better user experience.
• Developed the notification system for sending emails.
Implemented various search and listing dashboards e.g., user, case, payment, hospital, etc.

• Implemented the framework to save and re-apply search filters.