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Customer Service @HIGOGAME PTE LTD
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English related jobs , Administration/ Coordinator, Secretary, Receptionist , International sales 行政專員,總機接待人員,秘書,國外業務
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PowerPoint
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Administration Staff and Customer Service
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Word
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4-6 years
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Manajemen
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Past
Sr. Customer Service Representative @United Health Group
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Email and Customer Support Specialist
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Tameka Harris Experieced Email and Customer Support Specialist Delivering Exceptional Service I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency. United [email protected] Work Experience AprilMarch 2024 Taipei, Taiwan Sr. Customer Service Representative United Health Group Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls. Demontrrated accuracy
Word
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10-15 years
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Assistant Accounting Finance Manager @Vacation Homes 365
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John Michael Sorbito RN Versatile and experienced professional with a proven track record of success in customer service, sales, and education. Expertise in building rapport, resolving issues, and achieving sales targets. Passionate about helping others and delivering exceptional results. Bacolod, Negros Occidental, Philippines Work Experience Assistant Accounts and Finance Manager • Vacation Homes 365 JanuaryFebruary 2024 •Manage 60 properties listed through Airbnb, booking.com and VRBO as well. • Manage property listings and pricing include rate adjustment and resolution managements. •Developed and maintained a system for tracking accounts receivable and accounts payable •Handles all Invoicing responsibilities
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Quality Assurance Analyst @Andromeda BPO
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BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies Identified and
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MUMBAI UNIVERSITY
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Information Desk Receptionist @West Jefferson Medical Center
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Sage Hollingsworth Dedicated professional with almost a decade of experience in providing superior customer service and support within the healthcare industry. Well-versed in scheduling, interaction documentation, and database management functions for streamlined communication. Excels at identifying client needs and concerns to improve overall service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for providing a meaningful impact whenever possibleNew Orleans, Louisiana, USA Sage Hollingsworth | LinkedIn Work History: Escalation Team Specialist Accredo Specialty Pharmacy MarchMarch 2024 • Efficiently processed escalated concerns for
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Jospeh S. Clark Preparatory
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Admin E-Commerce dan Store Leader @PT Luby Abadi Mandiri
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Anisya Riswanti Admin E-Commerce Saya lulusan Business Management & Marketing dengan pengalaman kerja sebagai Staff Administrasi Penjualan/E-Commerce selama 6 tahun marketplace yang digunakan seperti Shopee, Tokopedia, Lazada, Blibli, Bukalapak dan Akulaku, serta berpengalaman mengelola Toko Retail selama 1 tahun, terbiasa dengan melayani customer dan dapat menggunakan sistem Point Of Sales (POS), Intacs, Accurate Online dan Microsoft Office. Jakarta Utara, DKI Jakarta, Indonesia https://www.linkedin.com/in/anisya-riswanti/Pengalaman Kerja Admin E-Commerce dan Store Leader • PT Luby Abadi Mandiri MaretSeptember 2023 | Jakarta Utara, DKI Jakarta, Indonesia Mengelola
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Sekolah Menengah Kejuruan SMKN 12 Jakarta
Pemasaran
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sales @PT Mitsubishi Motors Kramayudha Indonesia
2021 ~ Present
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indah marketing My name is Indah, I am a dedicated professional with experience in the field of Marketing and Digital Marketing. I have an educational background in Information Systems and have worked in various companies where I have developed strong skills in the World of Marketing. During my career, I have been involved in various projects involving Marketing and have managed to achieve significant results. I am confident in my abilities for Digital Marketing-Web Design -Translation(Eng-Eng) -Image Editing, as well as collaborating with a team to achieve common goals.In addition, I am
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Institut Teknologi Sepuluh Nopember
sistem informasi
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Avatar of Kayeta Atmajaya Rosalinda Wonga Waldani.
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Tim Antar @Byebeli
2023 ~ Present
Public Relation, Marketing, Admin, Kasir, Customer Service
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has given me the ability to learn and improve in the world of work, such as mass communication, teamwork, time management, leadership, problem solving, decision making, contributing to long term plans. Work Experience Delivery Team • Byebeli MeiPresent | Jakarta | Part Time Picking up and delivering the unit rented by the customer Contacting the customer regarding the rented unit. Beautician • Unicare Aesthetic Clinic JuniPresent | Jakarta | Full Time Recommend beauty products to consumers and analyse their needs Educate consumers about the risks associated with medical procedures and how to manage them Provide the best service to consumers Communicate with patients about
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產品開發/集資行銷
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台灣台北
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Creative Director, Product Manager, Project Manager
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台灣藝術大學
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Print

江沛儀 

Vais Yakarivuwan

Product Management

  Taipei City, Taiwan

As a product manager with expertise in crowdfunding and marketing, I have a strong track record of successful product development and marketing strategy planning.

My skills include graphic design, analytical thinking, and creative problem-solving. I am also skilled at applying customer service concepts to designers in order to improve marketing strategies for clients, employees, and administration

3 things about me
♦ Results-driven individual with a passion for creating and improving systems that make life and work easier
♦ highly organized and believe that good file management is key to working efficiently
♦ eager to research new ways to increase the efficiency of my work


Portfolio Website (Traditional Chinese):https://lihi2.cc/EmC6y

  [email protected]     +886-911-757-972

Professional Expeirence

Crowdfunding  Consultant  •  Freelancer
2021-now

Coordinate and plan the overall crowdfunding project and marketing, and help companies and products exceed their fundraising goals through effective crowdfunding campaigns.

-  漫威:絕密檔案(Marvel: Secret of S.H.I.E.L.D.)| which raised 3.03 million, exceeding the target amount by 300%

- 嘖嘖XFred三秒入魂麻辣燒醬| which raised nearly 2 million, exceeding the target amount by 185%

- 挖貝XBoard Game "Canvas"|which received over 300 willing-to-buy orders in a single day during a crowdfunding questionnaire survey.

Product Development Director  •  Norika Co. 諾利嘉國際股份有限公司
2022

As the leader of a 14-person team, I oversaw the development and planning of three product lines, including NFT projects, PC games, and figures. 

【NFT project】

- Successfully completed IP setting, character art setting, and road map planning in just 2 months,
- Received over 10K Twitter/Discord followers within the first month.
- NFT 3333pcs free mint sold out in just 5 minutes.

【PC Game Development

- Formed a basic game development team (8 people) in 2 months.
- Completed the game story setting, level design, and visual art for a 45-second video demonstration in just 4 months.

【Other Development

- Assisted the company in licensing proposals with well-known Japanese IPs, and developed new toy merchandise product lines
-Wrote business plans which are project promotion and financing needs


Creative Director  •  Mizo Games 迷走工作坊有限公司

May 2017-Aug 2021

Handled crowdfunding marketing & product management, and acted as the head of cooperation and licensing projects.

- The historical IP board games "台北大空襲" and "高雄大空襲" both raised 6 million, ranking 8th/9th in 嘖嘖 platform game category.
- The well-known 3D board game "火球島Fireball Island" raised 9.68 million, ranking 6th in the platform game category.
- The IP licensing board game "霹靂:入陣武林" raised 6.49 million, ranking 7th in the platform game category.
- Developed the first Live Action Role Playing (LARP) game based on the drama "斯卡羅" on PTS
- The PTS drama "天橋上的魔術師" goods raised more than 1 million, exceeding t PTS' expectations

Established & operating the Live action role-playing (LARP) store "臨時人生"

- Developed and implemented the "斯卡羅:失落的南方" LARP game script content and atmosphere.
- found a store location and signed a contract in 2 months
- Decorated and prepared to open the store in 1 month. Also, there were dozens of scripts available for playing.
-PTS drama "斯卡羅" LARP experienced store

Improved product specification formulation and cost control

- Established the production process and cost calculation table, identifying cost-saving opportunities of 5-10% for products
- Added more than 10 manufacturers to solve production difficulties and reduce costs

Chaired domestic and foreign exhibitions and planning

- Participated in over 10 exhibitions, and signed cooperative warehouses in the UK and Germany to reduce shipping costs
- Signed 2 sales channels for board games in Japan
- Signed 1 board game license for the Japanese version

Graphic Designer  •  輪廓設計 SCHEMA.TW, Inc / Taiwan branch(Japan)

May 2016-Aug 2017

- Managed the process and optimization of the printer manufacturers in Taiwan 
- Produced 2 branded website designs and 1 Japanese APP design

Senior Graphic Designer  •  Kaijet Technology International Corp. 

Oct 2011 - Jun 2015

- Designed OEM software UI UX surface for well-known Taiwanese manufacturers and manage projects.
- Led the rebranding of the company's self-owned brand "j5create," creating a new brand design, new visual specification, and re-creating the official website, as well as more than 10 multilingual package designs.
- Chaired package design and collaborated with Japanese partners, assisting in the launch of nearly 10 Japanese version products.
- Exhibitions: planned and designed exhibition visuals, and supported product introductions in English during exhibitions.

Skills

Crowdfunding marketing /  Product Management /  Marketing planning  /  Social media operation

Advertising graphic idea /  Visual design & Aesthetic Experience 

Cross-departmental communication and cooperation / 

Business plan compilation and management

Language

♦ English : Fluent | Fluent product introduction and correspondence when exhibiting abroad

♦ Japan : Conversational | Basic product introduction when exhibiting abroad

♦ Mandarin、Taiwanese Hokkien : Native

Software

♦ UI/Graphic : Illustrator, Photoshop, Figma

♦ Visual : Indesign, Dimension, Premiere

♦ Collaboration : Google Drive, Notion, Asana, Slack

Education

Taiwan University of Arts

Department of Craft Design  

2005 - 2010

Portfolio Website

Vais’s Portfolio : https://lihi2.cc/7SFqQ

Contacts

E-mail:[email protected]

Mobile:0911-757-972

Autobiography

I have approximately 12 years of work experience in the electronics and design industries, including roles as a Senior Visual Designer at a Japanese design company and as Creative Director at Mizo Games for about  4 years.

As a Senior Visual Designer in the technology industry, I gained experience in packaging design, OEM software UI and UX design, and web design, and learned how to work with programmers and front- and back-end web engineers. I also discovered my strong skills in cross-departmental communication and project management and took on the role of software development PM to assist with communication between engineers and sales.

Later, I wanted to gain more understanding of how to promote and launch products after development, so I changed careers to join a startup board game marketing company as Creative Director. In this role, I established SOPs for product development, introduced file management regulations, and consolidated system data and permissions to make it easier for team members to access information. I also introduced project management, categorizing projects and establishing naming conventions, and consolidating all related project data in one cloud-based system to avoid disorganized naming and make it easier to access remotely. I set up different access levels for confidential company information based on department (e.g. management, production), and established a customer service SOP to improve response times and customer satisfaction.

While consistently producing products, I am also actively promoting our products through crowdfunding. I communicate the strong points and high quality of our products to consumers, increasing their confidence and leading to a high rate of repeat customers. I have also accumulated a large number of loyal fans who eagerly support any new tabletop games or peripherals that we release. In over a dozen crowdfunding projects, I have been responsible for marketing planning, advertising copywriting, graphic design, cross-industry cooperation, and product production. I have worked with my team to brainstorm and come up with marketing strategies that break through the same old ways of thinking and hit the mark with social media. I have created many innovative marketing methods that have not been tried by other industry competitors.

We have created many innovative methods that have not been tried by other industry competitors, such as:

  • Collaborating with 滅火器樂團 to release a theme song "1945" for the historical board game "高雄大空襲," which was included in the band's album and made available on KTV
  • Partnering with well-known illustrator "怪奇事物所" to release the party board game "MAYA," which is filled with historical and cultural knowledge
  • Collaborating with Taiwan PTS to produce the board game "做工的人" based on the drama of the same name
  • Conducting street interviews in 西門町 to ask people about their knowledge of the historical event "台北大空襲," creating a lot of online discussion
  • Releasing the LGBTQ board game "敢愛就來" during the peak of the same-sex marriage issue, actively supporting the cause with our product
  • Working with 陳柏惟 and Taiwanese Hokkien radio host to produce a tri-lingual video for the marketing campaign of the board game "火球島"
  • Developing a new immersive theater experience at the beginning of 2021 and opening a physical storefront, giving online crowdfunding consumers the opportunity to experience our products in person.

As you can see from my resume, my several years of experience in product development, project management, and software and app development and design in the technology industry fully meet the expectations of your company. In addition, I have an additional advantage of having creative marketing and visual design skills. I have experience in company operations, unlimited creativity, and the ability to communicate with designers about aesthetics. I am also able to think about marketing plans during the development stage for future product releases. I believe that this training is beneficial for taking on cross-functional positions that require project management, planning and design, and integration skills. 

Hope to have the opportunity for a further interview to show my strengths. Thank you.

For a portfolio of my work in product development and management, 
please see: 
https://lihi2.cc/EmC6y

Resume
Profile

江沛儀 

Vais Yakarivuwan

Product Management

  Taipei City, Taiwan

As a product manager with expertise in crowdfunding and marketing, I have a strong track record of successful product development and marketing strategy planning.

My skills include graphic design, analytical thinking, and creative problem-solving. I am also skilled at applying customer service concepts to designers in order to improve marketing strategies for clients, employees, and administration

3 things about me
♦ Results-driven individual with a passion for creating and improving systems that make life and work easier
♦ highly organized and believe that good file management is key to working efficiently
♦ eager to research new ways to increase the efficiency of my work


Portfolio Website (Traditional Chinese):https://lihi2.cc/EmC6y

  [email protected]     +886-911-757-972

Professional Expeirence

Crowdfunding  Consultant  •  Freelancer
2021-now

Coordinate and plan the overall crowdfunding project and marketing, and help companies and products exceed their fundraising goals through effective crowdfunding campaigns.

-  漫威:絕密檔案(Marvel: Secret of S.H.I.E.L.D.)| which raised 3.03 million, exceeding the target amount by 300%

- 嘖嘖XFred三秒入魂麻辣燒醬| which raised nearly 2 million, exceeding the target amount by 185%

- 挖貝XBoard Game "Canvas"|which received over 300 willing-to-buy orders in a single day during a crowdfunding questionnaire survey.

Product Development Director  •  Norika Co. 諾利嘉國際股份有限公司
2022

As the leader of a 14-person team, I oversaw the development and planning of three product lines, including NFT projects, PC games, and figures. 

【NFT project】

- Successfully completed IP setting, character art setting, and road map planning in just 2 months,
- Received over 10K Twitter/Discord followers within the first month.
- NFT 3333pcs free mint sold out in just 5 minutes.

【PC Game Development

- Formed a basic game development team (8 people) in 2 months.
- Completed the game story setting, level design, and visual art for a 45-second video demonstration in just 4 months.

【Other Development

- Assisted the company in licensing proposals with well-known Japanese IPs, and developed new toy merchandise product lines
-Wrote business plans which are project promotion and financing needs


Creative Director  •  Mizo Games 迷走工作坊有限公司

May 2017-Aug 2021

Handled crowdfunding marketing & product management, and acted as the head of cooperation and licensing projects.

- The historical IP board games "台北大空襲" and "高雄大空襲" both raised 6 million, ranking 8th/9th in 嘖嘖 platform game category.
- The well-known 3D board game "火球島Fireball Island" raised 9.68 million, ranking 6th in the platform game category.
- The IP licensing board game "霹靂:入陣武林" raised 6.49 million, ranking 7th in the platform game category.
- Developed the first Live Action Role Playing (LARP) game based on the drama "斯卡羅" on PTS
- The PTS drama "天橋上的魔術師" goods raised more than 1 million, exceeding t PTS' expectations

Established & operating the Live action role-playing (LARP) store "臨時人生"

- Developed and implemented the "斯卡羅:失落的南方" LARP game script content and atmosphere.
- found a store location and signed a contract in 2 months
- Decorated and prepared to open the store in 1 month. Also, there were dozens of scripts available for playing.
-PTS drama "斯卡羅" LARP experienced store

Improved product specification formulation and cost control

- Established the production process and cost calculation table, identifying cost-saving opportunities of 5-10% for products
- Added more than 10 manufacturers to solve production difficulties and reduce costs

Chaired domestic and foreign exhibitions and planning

- Participated in over 10 exhibitions, and signed cooperative warehouses in the UK and Germany to reduce shipping costs
- Signed 2 sales channels for board games in Japan
- Signed 1 board game license for the Japanese version

Graphic Designer  •  輪廓設計 SCHEMA.TW, Inc / Taiwan branch(Japan)

May 2016-Aug 2017

- Managed the process and optimization of the printer manufacturers in Taiwan 
- Produced 2 branded website designs and 1 Japanese APP design

Senior Graphic Designer  •  Kaijet Technology International Corp. 

Oct 2011 - Jun 2015

- Designed OEM software UI UX surface for well-known Taiwanese manufacturers and manage projects.
- Led the rebranding of the company's self-owned brand "j5create," creating a new brand design, new visual specification, and re-creating the official website, as well as more than 10 multilingual package designs.
- Chaired package design and collaborated with Japanese partners, assisting in the launch of nearly 10 Japanese version products.
- Exhibitions: planned and designed exhibition visuals, and supported product introductions in English during exhibitions.

Skills

Crowdfunding marketing /  Product Management /  Marketing planning  /  Social media operation

Advertising graphic idea /  Visual design & Aesthetic Experience 

Cross-departmental communication and cooperation / 

Business plan compilation and management

Language

♦ English : Fluent | Fluent product introduction and correspondence when exhibiting abroad

♦ Japan : Conversational | Basic product introduction when exhibiting abroad

♦ Mandarin、Taiwanese Hokkien : Native

Software

♦ UI/Graphic : Illustrator, Photoshop, Figma

♦ Visual : Indesign, Dimension, Premiere

♦ Collaboration : Google Drive, Notion, Asana, Slack

Education

Taiwan University of Arts

Department of Craft Design  

2005 - 2010

Portfolio Website

Vais’s Portfolio : https://lihi2.cc/7SFqQ

Contacts

E-mail:[email protected]

Mobile:0911-757-972

Autobiography

I have approximately 12 years of work experience in the electronics and design industries, including roles as a Senior Visual Designer at a Japanese design company and as Creative Director at Mizo Games for about  4 years.

As a Senior Visual Designer in the technology industry, I gained experience in packaging design, OEM software UI and UX design, and web design, and learned how to work with programmers and front- and back-end web engineers. I also discovered my strong skills in cross-departmental communication and project management and took on the role of software development PM to assist with communication between engineers and sales.

Later, I wanted to gain more understanding of how to promote and launch products after development, so I changed careers to join a startup board game marketing company as Creative Director. In this role, I established SOPs for product development, introduced file management regulations, and consolidated system data and permissions to make it easier for team members to access information. I also introduced project management, categorizing projects and establishing naming conventions, and consolidating all related project data in one cloud-based system to avoid disorganized naming and make it easier to access remotely. I set up different access levels for confidential company information based on department (e.g. management, production), and established a customer service SOP to improve response times and customer satisfaction.

While consistently producing products, I am also actively promoting our products through crowdfunding. I communicate the strong points and high quality of our products to consumers, increasing their confidence and leading to a high rate of repeat customers. I have also accumulated a large number of loyal fans who eagerly support any new tabletop games or peripherals that we release. In over a dozen crowdfunding projects, I have been responsible for marketing planning, advertising copywriting, graphic design, cross-industry cooperation, and product production. I have worked with my team to brainstorm and come up with marketing strategies that break through the same old ways of thinking and hit the mark with social media. I have created many innovative marketing methods that have not been tried by other industry competitors.

We have created many innovative methods that have not been tried by other industry competitors, such as:

  • Collaborating with 滅火器樂團 to release a theme song "1945" for the historical board game "高雄大空襲," which was included in the band's album and made available on KTV
  • Partnering with well-known illustrator "怪奇事物所" to release the party board game "MAYA," which is filled with historical and cultural knowledge
  • Collaborating with Taiwan PTS to produce the board game "做工的人" based on the drama of the same name
  • Conducting street interviews in 西門町 to ask people about their knowledge of the historical event "台北大空襲," creating a lot of online discussion
  • Releasing the LGBTQ board game "敢愛就來" during the peak of the same-sex marriage issue, actively supporting the cause with our product
  • Working with 陳柏惟 and Taiwanese Hokkien radio host to produce a tri-lingual video for the marketing campaign of the board game "火球島"
  • Developing a new immersive theater experience at the beginning of 2021 and opening a physical storefront, giving online crowdfunding consumers the opportunity to experience our products in person.

As you can see from my resume, my several years of experience in product development, project management, and software and app development and design in the technology industry fully meet the expectations of your company. In addition, I have an additional advantage of having creative marketing and visual design skills. I have experience in company operations, unlimited creativity, and the ability to communicate with designers about aesthetics. I am also able to think about marketing plans during the development stage for future product releases. I believe that this training is beneficial for taking on cross-functional positions that require project management, planning and design, and integration skills. 

Hope to have the opportunity for a further interview to show my strengths. Thank you.

For a portfolio of my work in product development and management, 
please see: 
https://lihi2.cc/EmC6y