Senior Loan Documentation Processor  •  Wells Fargo India & Philippinies

February 2018 - Present

Job Profile
National Title Review Team

• Retail Fulfilment process is part of the Wells Fargo - Home Lending department. This process is responsible for reviewing multiple loan documents, and title commitment documents of the home lending.
• Reviewing and validating the title document, credit report prepared by the title agent as per the procedures, guidelines and updating accurately on CORE application.
• Identifying the legal issue (judgement, bankruptcy on the property provides a decision on the status of the loan to the processors and underwriters.
• Review all the documents such as title, wiring instructions, tax certificate, closing protection letter etc.
  Responsibilities and Initiatives
• Being an Idea Spoc, responsible for Idea decks and benefit calculation for the ideas contributed by the team.
  Contributed process improvement idea and is approved and implemented in procedures.
• Perform Reports of EOD, BOD, Timesheet, Title Satisfaction and AIR reports, Root Cause Analysis, handling IDEA Tracker.
• Performed RCA to identify the major areas of errors in the process and helped in improvising quality.
• I have been a part of the Robotic Process Automation (RPA) project. I have worked on REMS UI Scenario Builder for the NTRT RPA project.
• I have been a part of the Indigo Timesheet Testing Team and wrote the script for the same.
• Part of ready for credit process and training employees on the same.
• Handled EGS production mailbox to answer clarifications and requests from Underwriters, Processors and Closers.
• Handling ALFRESCO Mailbox for the site and ensuring that all the requests have been responded to within the timeline with appropriate solutions.
• Side by side on process to other LOBs.
• Reviewed Standard Operating Procedure to build the gaps in the process.
• 100% adherence to OSAC and nil security incidents.
• Assisted Non-BAU's to come up in the learning curve. Mentored FTE's by having a refresher session on the procedures, certification and ramp-up phase.
• As an SME, I was responsible for resolving queries of Team members, part of the calibration session-stateside & R and R Gauge, cascading updates to the team.
• Shared best practices to new TMs on processing loans to meet their RPH.
• Performing internal auditing to eradicate errors to mitigate risk involved in file.
• Conducted error analysis to improve the quality of the team.
• Conducted refresher training and case study to improve team member accuracy.
• Apart from process improvement ideas, I have suggested some thoughts which will be helpful for us to avoid the delay in closing the loans.
• Discussed about TMMP access when the CPL queue got stuck due to TMMP loans. Later provided the TMMP access to few employees who are working on CPL queue.
• Discussed with the FLM about the incorrect CORE disposition by the employees to avoid the Control Report Loans.
  
  ACHIEVEMENTS
• Top performer for months by exceeding the set targets of critical metrics and Quality Champion.
• I have contributed 5 process improvement ideas and 3 ideas were approved by our BLCs. •(The total cost saving for one of my ideas is $10,473.54)
• I have been awarded with Wells Fargo Champion in 2019, 2020 and 2021.
• Received several Above and Beyond awards.
• Volunteered for Fund Raising Week.
• I have participated in CSR activities and Sparsh Activities.
• I have participated in the Bangalore Cricket League.
• Appreciation from leadership for being the best SME.
  
  Mortgage Closer
• The mortgage closing process is currently being trained.