Platinum International Consultants, Consulting Manager, Mar 2019 ~ Present

Responsibility

• Develop new clients and existing clients into key accounts via strong client engagement activities
• Lead business development plan and execution for new client.
• Highly sufficient in brought in new client at MNC equipment vendor.
• Maximized the value of the short term & long-term business with the key accounts.
• End to end process from business development, contract negotiation to talent mapping of a Germany equipment vendor SUSS for their new plant built up plan within a quarter.

• Highest billing of the year (2020): TWD 2,500,000.
• Led team member award top performer of the quarter (Q4, 2019)

Platinum International Consultants, Trainer, Jan 2018 ~ Mar 2019

Training

• Developed and implement learning strategies and programs.
• Consultant skill training. e.g. Industrial training, database training, straight forward mindset
• Monitor and engage in relevant social discussions about our company, competitors, and/or industry, both from existing leads and customers as well as from brand new audiences.

• Build up training guide from zero to complete within .
• Raising newcomer's performance from 38% to 50% daily KPI's achieve rate

• Led internal Sop improvement project.
• Coordinate database system : handle database upgrade project.
• ER : advising HR legal policies and procedure.
• Legal support : contract review, draft contract and indictment, provide legal opinion for HR manager or consultants.

Platinum International Consultants, Recruitment Consultant, May 2017 ~ Jan 2018

• Focus on High Tech recruitment Semiconductor, Electronics, IT/Computing, etc.
• Sourcing and attracting candidates.
• Conduct interviews and filtering candidates for open positions.
• Assess applicants' relevant knowledge, skills, soft skills, experience and aptitudes.

Chyi Ding Technologies CO, Ltd, Sales and Project Coordinator/Legal Officer, Mar 2016 ~ May 2017

Sales Project Coordinator

• Coordinate internal resources and vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Manage the relationship with the client.
• Create and maintain comprehensive project documentation.

• Manage and executive the Air Quality Improvement Project of an Elementary School located in Taoyuan.
• Manage the Office Air Quality Improvement Project of a Japanese car manufacturing company.

• Giving accurate and timely counsel to executives in a variety of legal topics.
• Draft and solidify contracts and other legal documents to ensure the company's full legal rights.
• Provide clarification on legal language or specifications to everyone in the organization.
• Maintain current knowledge of alterations in legislation.

American Express, Customer Care Professional, Jul 2013 ~ Mar 2016

• Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
• Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times.
• Grow and nurture customer relationships on every interaction that results in measurable Customer value.
• Gather relevant information from customers as required and update it accurately.

Citi Bank, Phone Banking Officer, Mar 2012 ~ Jul 2013

• Correspond with customers via inbound phone calls.
• Review Credit Line Increase requests from clients.
• Resolve moderately complex situation directly with Citi Clients to ensure both Client and business requirements are met.
• Handle services that concern customers of money management institutions.
• Selling loan on phone.
• Familiarity with the bank's policies and Citi phone's computer software applications.

Anson Law Office, Paralegal, Jun 2011 ~ Mar 2012

• Help in many aspects of trademark matters.
• Apply for trademark and patent protection with the TIPO.
• Assist attorney as much as possible in helping get the work done within the bounds of legal and ethical rules.