November 2019 - Present
Gurugram, India

EE Coordinator (Elevated Experience Coordinator)

Elevate Services

• The Associate in this EE Coordinator position will work as a team with EE Champions to service our
  existing and new law firms, insurance companies, and corporate Customers. The EE Coordinator will be
  responsible for completing the tasks associated with the end-to-end Customer experience.
  • Complete tasks associated with end-to-end customer experience for all incoming
  casework on assigned accounts.
  • Provide Customers with ShareFile account links for secure file transfer.
  • Deliver service reports and add Status Date and Invoice on MLE.
  • Prepare Estimates and Agreements and additional records quotes. Internal/Auto
  Approvals. Notified to customer by email
  • Follow up on and obtain records and other missing information.
  • Through collaboration and partnership with the EE Champion in support of our
  Customers, the EE Coordinator will understand Customer needs and preferences to
  anticipate and exceed their expectations.
  • Generate & process the Action Items in CRM

October 2014 - November 2019
New Delhi, India

Manager- Sales & Operations

VA Media Media Box

• • Devising strategies to drive online traffic to the company and client websites.
  • Managing online brand and product campaigns to raise brand awareness.
  • Review new technologies and keep the company at the forefront of developments in
  digital marketing.
  • Brainstorm new and creative growth strategies.
  • Handling technical support team.
  • Assisted team on various projects and assignments for business growth.

April 2014 - November 2014
Gurugram, India

Quality Analyst

Hyper Quality Pvt. Ltd

• Worked as Quality Consultant.
  • Develop new procedures to evaluate intricate processes from beginning to end analyzing
  operation flow and equipment potential.
  • Evaluate the calls and check all the quality measures.
  • Search for product attributes, values, proper categorization, cataloging, and image
  validations and cross-check the information in the database to facilitate the customer in
  getting valid information in one place.
  • Develop sustainable processes and implement process improvement procedures
  for technical product and process analysis.
  • Evaluate more than 30 calls in a Day and maintain all quality measures.
  • Resolving the price escalations and maintaining records of day-to-day work by
  updating trackers to reflect work done.
  • Performing Quality Analysis and uploading product data on the application with regular
  updates and making it live to the user.
  • Prepare and present weekly reports on the performance of key products & categories
  including analysis and recommendations for improvement where applicable.
  • Coordinating with the sales & operations team in order to streamline the work in the
  best possible way.
  • Involved in training & development of new and existing employees.
  • Work with marketing, design, and editing teams to ensure the accuracy of the application.
  • Resolving concerns raised by the team members, sales team & the operations team

May 2013 - April 2014
New Delhi, India

Executive–Operations

APS Technology

• • PPI Process UK.
  • Work as a Quality Analyst.
  • Handle escalations and give feedback to the Agents.