CakeResume Talent Search

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Avatar of Daniel Simamora.
Avatar of Daniel Simamora.
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia
2022 ~ 2024
Customer Support Lead
Within one month
versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction. My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization. Daerah Khusus Ibukota Jakarta, [email protected] Work Experience Senior Customer Support
CRM software
Microsoft Office
Zendesk
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Brawijaya
Computer Science
Avatar of Shawnia Mejia.
Avatar of Shawnia Mejia.
Past
Cashier @Target
2009 ~ 2009
paraeducator
Within one month
to plan community events and services. Education University or School Yuba college Marysvile ca, Sociol Work/Science • Fallbreak)-Fall 2018 High School Yuba city Alternative School / Received diploma Skills Work experience as a Retail Cashier and role in sales Basic PC knowledge/Education programs/word excell Familiarity with electronic equipment, like cash register and POS Strong communication and time management skills Customer satisfaction lessons Exceptional verbal and written communication skills Great interpersonal and social skills Strong presentation and reporting skills Excellent in handling and managing children and working with staff and parents Languages English - Professional
Unemployed
Ready to interview
Full-time / Not interested in working remotely
4-6 years
Avatar of 翁宇函.
Avatar of 翁宇函.
Past
Product Designer @Freelance
2023 ~ Present
UI/UX Designer / Product Designer
Within one month
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Brigham Young University - Hawaii
Communications, Digital Humanities , International Cultural Studies
Avatar of 魏文莉 Kallista Wei.
Avatar of 魏文莉 Kallista Wei.
Product Developer @Sararose International Inc
2020 ~ Present
Product/Project Manager
Within one month
Product: hat, handbag, belt, garment, home decor, water bottle...etc Key customer: Forever 21 | MAO Mapping over 20 customers from worldwide with suitable vendor for customized product. Cooperated with design team to adjust the design, with purchasing team for finding qualified vendor and with QA team for shipping out good quality product. did fashion trend research for each season to make sure all of recommended product is on trend. Negotiated price with vendor to reach customer's request. Managed customer accounts to secure customer satisfaction and repeat business. Identified ...
Word
Excel
PowerPoint
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
華梵大學
外國語文學系
Avatar of steve pablo.
Within one month
export documents 6. Make a plan to import goods in one year ( RIBMake a monthly realization report and submit it to INSW. 8. Submit import approval letter ( PI ) at INSW. 9. Provide consultations to customers regarding customs issues. 10. Maintain good relationships with customers. 11. Usually travels within or outside the city to build good relationships with customers. 12. Make monthly reports related to imports. 13. Ensure all procedures run smoothly and follow company SOPs for customer satisfaction. 14. Booking ships for export and communicating
Word
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Avatar of the user.
Avatar of the user.
Past
Head of Business Operations @51Talk
2022 ~ 2024
Business Development, Product Manager, Project Management, Business Operations, Process Design
Within one month
Management
Planning
Customer Relationship
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
City University of Hong Kong
Marketing
Avatar of the user.
Avatar of the user.
Sustaining/NPI Engineering Program Manager @Foxconn Industrial Internet
2022 ~ Present
Product Manager/ Program Manager
Within one month
Project Management Professional (PMP)
New Product Development Professional (NPDP)
MS project
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Tsinghua University (北京)清華大學
International Master of Business Administration (IMBA)
Avatar of the user.
Avatar of the user.
Service Manager @Geekplus International Co. Ltd
2020 ~ Present
COO or Head of Operations or Head of Sales/Business Development
Within one month
Microsoft Office
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Hong Kong Polytechnic University
Bsc Hon Hotel Management
Avatar of Fiora Tsai.
Avatar of Fiora Tsai.
Procurement/Sales Engineer @Roresin Corp
2017 ~ Present
Procurement/Sales Engineer
Within one month
product development in the Asia-Pacific region. Established 2 new suppliers to fulfill the R&D and procurement team's needs for introducing new items within a span of 6 months. Negotiation - Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%. Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship. Problem - solving - Converted customized contracts to replace standardized contracts to resolve disputes between the customer - BenQ Material and the international supplier
Analysis
Intercultural Communication
Business Administration
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
銘傳大學 Ming Chuan University
Business Administration
Avatar of Pan Ping-Han.
Avatar of Pan Ping-Han.
Past
Senior Marketing Specialist @ASUS Cloud Corporation
2017 ~ 2023
行銷企劃專員
Within one month
to 25%; click-through rate from 0.5% to 1%). Senior Customer Support Specialist ASUS Cloud Corporation MarMar 2017 Managed a team of three customer support specialists, guiding them in resolving customer issues and complaints. Employed effective and strategic communication to understand customer needs, resulting in 74% customer satisfaction rating inMonitored and analyzed user feedback on Google Play, Apple Store, and ASUS Cloud's official forum daily. Presented detailed analysis in weekly meetings with senior management, product, and marketing departments to enhance the user-friendliness of company products and services. Provided mentorship to new customer
Data-Driven Marketing
Critical thinking
Handling pressure
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Kaohsiung First University of Science and Technology
Applied English

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Technical Skills
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Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
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Leadership
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More than one year
Warehouse Team Member
Western Union
2020 ~ Present
Taipei, Taiwan
Professional Background
Current status
Studying
Job Search Progress
Professions
Fields of Employment
Work experience
Less than 1 year work experience (1-2 years relevant)
Management
Skills
Administration
Marketing
Sales
Word
Digital Marketing
Data Analytics
SEO
SEM
Photoshop
Pandas Numpy Matplotlib
Seaborn (Intermediate)
Google Analytics
Languages
English
Intermediate
Indonesian
Native or Bilingual
Chinese
Beginner
Job search preferences
Positions
Content Curator、Digital Marketing Specialist、Social Media Marketing Specialist
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
No
Educations
School
National Taipei University of Technology
Major
Master of Business Administration
Print
M1rjqn3oc3mxkps0lyza

Vito Kosasih

I remember when I was a kid, my parents bought me a set of encyclopedia books. Contains a variety of topics, from dinosaurs to important discoveries in the world. I feel that through those books my parents inadvertently molded me into someone who is always curious about many things. 


 In addition, my parents also often bought a puzzle for me, I don't know if this was what my parents had planned at the time, but with the puzzles, I indirectly became someone who has a high sense of determination to solve a problem. It's rare for the little me to leave a puzzle lying unsolved. It is very visible when I play Rubik's Cube, I have several types of Rubik's Cube, it is very rare for them to lie unsolved, even when my parents gave me a new type of Rubik's Cube, which I don't know how to solve yet, I will learn it that day and arrange them to it's solved state. 


 Those little things in my past helped to shape me into who I am today, who is always curious about new things, huge appetite for knowledge and never gives up before it's solved.

Content Curator、Digital Marketing Specialist、Social Media Marketing Specialist
City, TW
[email protected]

Work Experience

Alson Retail Co. Ltd, Warehouse Team Member, Oct 2020 ~ Present

Outline: 

Acting as Alson Retail Co. Ltd.’s spearhead to handle received orders. Maintain the level of accuracy and speed to always be at the highest point to fulfill customer satisfaction. 

Key Responsibilities:

 • Collecting goods from throughout the warehouse based on the invoices. 

• Verify all incoming shipments to be accurate by comparing the invoice to the order and ensure all goods are in excellent condition. 

• Ensuring that every package is safely and securely packed and labeled for shipping. 

• Organize stocks within the warehouse by properly unboxing and storing goods in their designated location. 

• Preserve safe and clean work environment by keeping shelves and workstations neat. 

Western Union, Customer Care Representative, Oct 2020 ~ Apr 2021

Outline:

Responsible for developing and implementing marketing strategies for Western Union. Including creating social media content, managing regular post, and responding to followers. 

Key Responsibilities:

 • Using social media marketing tools to create and maintain the company’s brand. 

• Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements. 

• Researching social media trends and informing management of changes that are relevant to the company’s marketing activities. 

• Interacting with customers via the company’s social media accounts.

Education

The Fundamentals of Digital Marketing – Google Digital Garage, 2021


National Taipei University of Technology, Master of Business Administration, 2019 ~ 2021


IBM Data Science – Coursera.com, 2021


Data Analyst with Python Track – Datacamp.com, 2021


Petra Christian University, Bachelor of Architecture-BArch, 2014 ~ 2018

Resume
Profile
M1rjqn3oc3mxkps0lyza

Vito Kosasih

I remember when I was a kid, my parents bought me a set of encyclopedia books. Contains a variety of topics, from dinosaurs to important discoveries in the world. I feel that through those books my parents inadvertently molded me into someone who is always curious about many things. 


 In addition, my parents also often bought a puzzle for me, I don't know if this was what my parents had planned at the time, but with the puzzles, I indirectly became someone who has a high sense of determination to solve a problem. It's rare for the little me to leave a puzzle lying unsolved. It is very visible when I play Rubik's Cube, I have several types of Rubik's Cube, it is very rare for them to lie unsolved, even when my parents gave me a new type of Rubik's Cube, which I don't know how to solve yet, I will learn it that day and arrange them to it's solved state. 


 Those little things in my past helped to shape me into who I am today, who is always curious about new things, huge appetite for knowledge and never gives up before it's solved.

Content Curator、Digital Marketing Specialist、Social Media Marketing Specialist
City, TW
[email protected]

Work Experience

Alson Retail Co. Ltd, Warehouse Team Member, Oct 2020 ~ Present

Outline: 

Acting as Alson Retail Co. Ltd.’s spearhead to handle received orders. Maintain the level of accuracy and speed to always be at the highest point to fulfill customer satisfaction. 

Key Responsibilities:

 • Collecting goods from throughout the warehouse based on the invoices. 

• Verify all incoming shipments to be accurate by comparing the invoice to the order and ensure all goods are in excellent condition. 

• Ensuring that every package is safely and securely packed and labeled for shipping. 

• Organize stocks within the warehouse by properly unboxing and storing goods in their designated location. 

• Preserve safe and clean work environment by keeping shelves and workstations neat. 

Western Union, Customer Care Representative, Oct 2020 ~ Apr 2021

Outline:

Responsible for developing and implementing marketing strategies for Western Union. Including creating social media content, managing regular post, and responding to followers. 

Key Responsibilities:

 • Using social media marketing tools to create and maintain the company’s brand. 

• Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements. 

• Researching social media trends and informing management of changes that are relevant to the company’s marketing activities. 

• Interacting with customers via the company’s social media accounts.

Education

The Fundamentals of Digital Marketing – Google Digital Garage, 2021


National Taipei University of Technology, Master of Business Administration, 2019 ~ 2021


IBM Data Science – Coursera.com, 2021


Data Analyst with Python Track – Datacamp.com, 2021


Petra Christian University, Bachelor of Architecture-BArch, 2014 ~ 2018