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Definition of Reputation Credits
vivekanand
#455 15th D Cross 2nd Stage 2nd Phase ,
Mahalakshmipuram ,
Bangalore 560086
Travel Manager / Travel Admin / Travel Co-coordinator
City, IN
[email protected]
Work Experience
American Express Global Business Travel Services (I) Pvt Ltd, Bangalore, Lead Travel Counselor, Oct 2010 ~ Present
• Handling Domestic, International Travel for Esteemed clients like Motorola Solutions & Mobility, Invensys , Philips , Etc
• Ensure air tickets and accommodation are booked with approved airlines/hotels at lowest cost for given destination
• Support and coordinate the Visa process with the Visa desk
• Provide the best customer services
• To coordinate all matters related to customer relationship management
• Ensure client email communications are answered promptly, and in compliance with contractual service standard
• To devise best travel plans for clients with optimum efficiency and cost effective manner
• Resolved travel related queries well within SLA’s
• Queue Management / ADM Resolutions / Team Coordination & Assistance/Driving Errors/ Handling Escalation’s/ Setting E-Mail Process by Templates and simplifying it.
• Have handled all the VIP/Country President travel of almost all Corporates of GBT and one of the major Account was Motorola Mr Kiran Kumar Gadi Country President.(You can verify with his Secretary is Ms Preeti on 9972203657.). Also Have Headed AB-Inbev / SABMiller Account with a Team of 7.
Currently I am At Intel Onsite Handling with my Team of 6 till date
UNIGLOBE AIR TRAVEL BUREAU, Bangalore, Assistant Manager, Nov 2006 ~ Sep 2010
As an Assistant Manager, primary responsibility involves client management by the way of delivering cost effective quality oriented solutions. Responsibilities include and providing them the warmth of our services
Responsibilities
• Supervise Counter Sales and client interaction
• Handling a team of 7 as a Team Lead at HCL / team of 4 at Mindtree onsite
• Liaising with airlines for the Lowest Logical Fares
• Ensure client email communications are answered promptly, and in compliance with contractual service standard
• To devise best travel plans for clients with optimum efficiency and cost effective manner
• Resolved travel related queries well within SLA’s
• Organize / Manage group travel ( Inbound & Outbound tours)
• Corporate client management, Have Headed a Team of 7 at HCL Technologies Travel Desk for period of 1 Year , Tyco for 1 Year , GMR for 1 ½ year and with MindTree as Account Manager.
• Heading operations of Air Travel Bureau
• Trade Promotion – Participate and Promote well planned Air Travel Bureau Inbound packages at domestic trade fares
• Handling Domestic, International Travel and Visas of our Esteemed clients and for the leisure travelers
• Ensure air tickets and accommodation are booked with approved airlines/hotels at lowest cost for given destination and assist them with Over Seas med claim policies
• Support and coordinate the Visa process
• Provide the best customer services at the implant desk
• To coordinate all matters related to customer relationship management.
• Have handled Mr Grandhi Mallikarjun Reddy travel CEO of GMR and his family along with Mr Shiv Nadar Founder of HCL
•
EXCELSIOR TRAVELS CHENNAI PVT LTD, Branch Manager., Jun 2002 ~ Jun 2006
Responsibilities:
• Team Management
• Assist Branch Operation
• Supervise Counter Sales and client interaction
• Business promotion – Promote well planned Excelsior Inbound tours / packages
• Handling Domestic Travel, of corporate clients as well as the leisure travelers
• Ensure flawless travel arrangements and Manage travel desk/process in line with company’s travel policy and procedures
• Processing Hotel bookings and Overseas Med claim policies
• Ensure payments are collected ontime to BSP cheques are cleared smoothly
• Also sometimes liaising with Banks for OD’s during BSP Payments shartage
EXCELSIOR TRAVELS PVT LTD Bangalore, (Head Office), Asst Manager, Mar 1998 ~ Jun 2002
As Assistant h Manager , primary responsibility involves client management by the way of delivering cost effective quality oriented solutions.
Responsibilities:
• Supervise Counter Sales and client interaction
• Liaising with airlines for the Lowest Logical Fares
• Organize / Manage group travel ( Inbound & Outbound tours)
• Corporate client management
• Trade Promotion – Participate and Promote well planned Excelsior Inbound packages at domestic trade fares
• Handled Domestic, International Travels and Visa assistance of corporate clients as well as the leisure travelers.
• Coordinate & support the Visa process, preparation of applications of Visa and assisting travelers with their documentation
• Handling Walk in customers for their Domestic, International Travel as well as visa assistance
• Built relationship with key airlines partners and other partner companies
• On time Payment collection from client fortnightly and clear BSP Cheques.
• Organizing
• Have handled Mr S.M Krishna travel when he was a Deputy CM of Karnataka and when he was a Governor of Maharashtra along with his family travel.(Wife , Daughters and Son-In law’s travel) . Have also handled Movie Celebrities like Ramya Krisha , Vishnuvardhan Director Of Kanva Industries Mr R.T Narayan who were routed through Mr S.M Krishna.
• Have successfully handled the Indian Cricket Team between 1994-2006 of any matched which was conducted in KSCA ( Have snaps and ID card as a proof)
EXCELSIOR TRAVELS PVT LTD Bangalore, (Head Office), Reservation Executive, Jun 1992 ~ Jun 1998
As a fresher into the industry, competence building was the primary goal with hard work and dedication.
Responsibilities:
• Corporate tickets delivery (Importance given to Presentation and interactional skills)
• Various travel related training participation
• Domestic and International travel ticketing
Education
Diploma in Air-India, High School Diploma, 1995 ~ 1996
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam porttitor dapibus ipsum ut efficitur. Aliquam feugiat nec sem dapibus blandit.
vivekanand
#455 15th D Cross 2nd Stage 2nd Phase ,
Mahalakshmipuram ,
Bangalore 560086
Travel Manager / Travel Admin / Travel Co-coordinator
City, IN
[email protected]
Work Experience
American Express Global Business Travel Services (I) Pvt Ltd, Bangalore, Lead Travel Counselor, Oct 2010 ~ Present
• Handling Domestic, International Travel for Esteemed clients like Motorola Solutions & Mobility, Invensys , Philips , Etc
• Ensure air tickets and accommodation are booked with approved airlines/hotels at lowest cost for given destination
• Support and coordinate the Visa process with the Visa desk
• Provide the best customer services
• To coordinate all matters related to customer relationship management
• Ensure client email communications are answered promptly, and in compliance with contractual service standard
• To devise best travel plans for clients with optimum efficiency and cost effective manner
• Resolved travel related queries well within SLA’s
• Queue Management / ADM Resolutions / Team Coordination & Assistance/Driving Errors/ Handling Escalation’s/ Setting E-Mail Process by Templates and simplifying it.
• Have handled all the VIP/Country President travel of almost all Corporates of GBT and one of the major Account was Motorola Mr Kiran Kumar Gadi Country President.(You can verify with his Secretary is Ms Preeti on 9972203657.). Also Have Headed AB-Inbev / SABMiller Account with a Team of 7.
Currently I am At Intel Onsite Handling with my Team of 6 till date
UNIGLOBE AIR TRAVEL BUREAU, Bangalore, Assistant Manager, Nov 2006 ~ Sep 2010
As an Assistant Manager, primary responsibility involves client management by the way of delivering cost effective quality oriented solutions. Responsibilities include and providing them the warmth of our services
Responsibilities
• Supervise Counter Sales and client interaction
• Handling a team of 7 as a Team Lead at HCL / team of 4 at Mindtree onsite
• Liaising with airlines for the Lowest Logical Fares
• Ensure client email communications are answered promptly, and in compliance with contractual service standard
• To devise best travel plans for clients with optimum efficiency and cost effective manner
• Resolved travel related queries well within SLA’s
• Organize / Manage group travel ( Inbound & Outbound tours)
• Corporate client management, Have Headed a Team of 7 at HCL Technologies Travel Desk for period of 1 Year , Tyco for 1 Year , GMR for 1 ½ year and with MindTree as Account Manager.
• Heading operations of Air Travel Bureau
• Trade Promotion – Participate and Promote well planned Air Travel Bureau Inbound packages at domestic trade fares
• Handling Domestic, International Travel and Visas of our Esteemed clients and for the leisure travelers
• Ensure air tickets and accommodation are booked with approved airlines/hotels at lowest cost for given destination and assist them with Over Seas med claim policies
• Support and coordinate the Visa process
• Provide the best customer services at the implant desk
• To coordinate all matters related to customer relationship management.
• Have handled Mr Grandhi Mallikarjun Reddy travel CEO of GMR and his family along with Mr Shiv Nadar Founder of HCL
•
EXCELSIOR TRAVELS CHENNAI PVT LTD, Branch Manager., Jun 2002 ~ Jun 2006
Responsibilities:
• Team Management
• Assist Branch Operation
• Supervise Counter Sales and client interaction
• Business promotion – Promote well planned Excelsior Inbound tours / packages
• Handling Domestic Travel, of corporate clients as well as the leisure travelers
• Ensure flawless travel arrangements and Manage travel desk/process in line with company’s travel policy and procedures
• Processing Hotel bookings and Overseas Med claim policies
• Ensure payments are collected ontime to BSP cheques are cleared smoothly
• Also sometimes liaising with Banks for OD’s during BSP Payments shartage
EXCELSIOR TRAVELS PVT LTD Bangalore, (Head Office), Asst Manager, Mar 1998 ~ Jun 2002
As Assistant h Manager , primary responsibility involves client management by the way of delivering cost effective quality oriented solutions.
Responsibilities:
• Supervise Counter Sales and client interaction
• Liaising with airlines for the Lowest Logical Fares
• Organize / Manage group travel ( Inbound & Outbound tours)
• Corporate client management
• Trade Promotion – Participate and Promote well planned Excelsior Inbound packages at domestic trade fares
• Handled Domestic, International Travels and Visa assistance of corporate clients as well as the leisure travelers.
• Coordinate & support the Visa process, preparation of applications of Visa and assisting travelers with their documentation
• Handling Walk in customers for their Domestic, International Travel as well as visa assistance
• Built relationship with key airlines partners and other partner companies
• On time Payment collection from client fortnightly and clear BSP Cheques.
• Organizing
• Have handled Mr S.M Krishna travel when he was a Deputy CM of Karnataka and when he was a Governor of Maharashtra along with his family travel.(Wife , Daughters and Son-In law’s travel) . Have also handled Movie Celebrities like Ramya Krisha , Vishnuvardhan Director Of Kanva Industries Mr R.T Narayan who were routed through Mr S.M Krishna.
• Have successfully handled the Indian Cricket Team between 1994-2006 of any matched which was conducted in KSCA ( Have snaps and ID card as a proof)
EXCELSIOR TRAVELS PVT LTD Bangalore, (Head Office), Reservation Executive, Jun 1992 ~ Jun 1998
As a fresher into the industry, competence building was the primary goal with hard work and dedication.
Responsibilities:
• Corporate tickets delivery (Importance given to Presentation and interactional skills)
• Various travel related training participation
• Domestic and International travel ticketing
Education
Diploma in Air-India, High School Diploma, 1995 ~ 1996
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam porttitor dapibus ipsum ut efficitur. Aliquam feugiat nec sem dapibus blandit.