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Definition of Reputation Credits
Yogesh Aggarwal
🚀 Customer Success Consultant | Building Profitable Processes and Driving Client Satisfaction |🎯 Troubleshooting Expert | Relationship Builder | Driving Customer Satisfaction and Loyalty ✨✅
Dynamic Manager offering expertise with 10 year experience in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
New Delhi, Delhi, India
Work Experience
May 2023 - Present
Customer Success Consultant
Reboot Software Pvt Ltd
Roles and Responsibilities
1) Understanding of client-side requirements and
sharing to development team.
2) Collaborate internal teams (sales, engineers, senior
management)
3) Advice clients on creating profitable processes.
4) Coordinate and Schedule regular meeting with
client.
5) Act as point of contacts and for complaints and
escalate issues as appropriate.
6) Helps sales team up-sell or cross-sell services and
products.
7) Ensure both the company and clients adhere to
contract terms
July 2021 - Jan 2024
Co-founder
Yahvi Fintech
Yahvi Fintech authorized channel partner with multiple banks for providing sales and service of FASTag Product.
we are also provide agency for selling FASTag at retail point. and also providing a Point of sale software for Multiple POS like ( ABPS, Ticketing, recharge and other banking services)
September 2019 - July 2021
Key Account Manager
1Pay
1. On Boarding high transaction merchants(Dealers/DSA/Channel Partner) on 1Pay platform
2. Handling merchants received from HDFC as 1Pay is VAS partner with HDFC
3. Maintain relationship with existing client and provide after sales support and aware about product
4. Conduct Product Trainings for customers, Onboarding client, Collection of documents.
5. Excellent relationship management skills.
6. Meeting business targets in terms of Activations, Usage & Revenue.
7. Operations work and coordination with internal teams.
8. Handling complete HDFC FASTAg program
October 2018 - July 2019
Assistant Operations Manager
Matchpoint GPS
1. Handling a team of 30+ field technicians and 7+ calling team as well.
2. Handling North India operation (including all Scheduling, installation and Service)
3. Hiring blue collard employee and provide Training
4. Provided client on-site consulting representation and training.
5. Successful achievement of targets through the sales team based at client location.
6. Accuracy of data being maintained & updated in system.
7. Effective communication within team & clients.
8. Handled client complaints and sought timely resolutions.
9. Addressed technical issues and coordinated with IT team to seek resolutions.
10. Prepared financial forecasts and quarterly reports.
11. Solid understanding of billing and invoicing procedures
12. Proficient in the use of MS Office applications including Excel and PowerPoint
July 2010 - June 2018
Operations Executive
Asian Cargo Movers
Maintain daily report
Handling all kinds of Office Administrative work viz. Stationary Purchase, Printing Material
Co-ordination with train operators & customers.
Sending MIS & regular updates to customers.
Handling Rail operations and Tracking of rail shipment.
Manage the status of accounts and balances and identify inconsistencies
Issue and post bills, receipts and invoices
Handling petty cash, billing and payment process.
Education
Apr 2018 - Jan 2020
Government Senior Secondary Schools
Art/Art Studies, General
2009 - 2012
Bundelkhand University
Psychology
Skills
Customer Support Specialist Customer onboarding Client managemet
Languages
English — Intermediate Hindi — Native or Bilingual
Yogesh Aggarwal
🚀 Customer Success Consultant | Building Profitable Processes and Driving Client Satisfaction |🎯 Troubleshooting Expert | Relationship Builder | Driving Customer Satisfaction and Loyalty ✨✅
Dynamic Manager offering expertise with 10 year experience in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
New Delhi, Delhi, India
Work Experience
May 2023 - Present
Customer Success Consultant
Reboot Software Pvt Ltd
Roles and Responsibilities
1) Understanding of client-side requirements and
sharing to development team.
2) Collaborate internal teams (sales, engineers, senior
management)
3) Advice clients on creating profitable processes.
4) Coordinate and Schedule regular meeting with
client.
5) Act as point of contacts and for complaints and
escalate issues as appropriate.
6) Helps sales team up-sell or cross-sell services and
products.
7) Ensure both the company and clients adhere to
contract terms
July 2021 - Jan 2024
Co-founder
Yahvi Fintech
Yahvi Fintech authorized channel partner with multiple banks for providing sales and service of FASTag Product.
we are also provide agency for selling FASTag at retail point. and also providing a Point of sale software for Multiple POS like ( ABPS, Ticketing, recharge and other banking services)
September 2019 - July 2021
Key Account Manager
1Pay
1. On Boarding high transaction merchants(Dealers/DSA/Channel Partner) on 1Pay platform
2. Handling merchants received from HDFC as 1Pay is VAS partner with HDFC
3. Maintain relationship with existing client and provide after sales support and aware about product
4. Conduct Product Trainings for customers, Onboarding client, Collection of documents.
5. Excellent relationship management skills.
6. Meeting business targets in terms of Activations, Usage & Revenue.
7. Operations work and coordination with internal teams.
8. Handling complete HDFC FASTAg program
October 2018 - July 2019
Assistant Operations Manager
Matchpoint GPS
1. Handling a team of 30+ field technicians and 7+ calling team as well.
2. Handling North India operation (including all Scheduling, installation and Service)
3. Hiring blue collard employee and provide Training
4. Provided client on-site consulting representation and training.
5. Successful achievement of targets through the sales team based at client location.
6. Accuracy of data being maintained & updated in system.
7. Effective communication within team & clients.
8. Handled client complaints and sought timely resolutions.
9. Addressed technical issues and coordinated with IT team to seek resolutions.
10. Prepared financial forecasts and quarterly reports.
11. Solid understanding of billing and invoicing procedures
12. Proficient in the use of MS Office applications including Excel and PowerPoint
July 2010 - June 2018
Operations Executive
Asian Cargo Movers
Maintain daily report
Handling all kinds of Office Administrative work viz. Stationary Purchase, Printing Material
Co-ordination with train operators & customers.
Sending MIS & regular updates to customers.
Handling Rail operations and Tracking of rail shipment.
Manage the status of accounts and balances and identify inconsistencies
Issue and post bills, receipts and invoices
Handling petty cash, billing and payment process.
Education
Apr 2018 - Jan 2020
Government Senior Secondary Schools
Art/Art Studies, General
2009 - 2012
Bundelkhand University
Psychology
Skills
Customer Support Specialist Customer onboarding Client managemet
Languages
English — Intermediate Hindi — Native or Bilingual