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both web and mobile app manual testing • Documentation Business System Analyst • Innova Solutions Taiwan AugustApril 2024 Roles: SCRUM MASTER • Led Stand-up meetings and collaborative sessions for Taiwan Team and contributed to effective communication and teamwork. • Provided support to the Product Owner by facilitating Sprint Retrospective Sessions, ensuring continuous improvement and team reflection. • Involved in Program Increment and Iteration Plannings and Demo sessions. BUSINESS SYSTEM ANALYST • Partnered with Product Owners and Operations team to define and document business requirements, identify issues, and propose process improvements. • Facilitated Backlog Grooming/Refinement Sessions, ensuring: - 100% team alignment on

Danny_Teng DOMAIN KNOWLEDGE -Smart wearable devices / Smart medicine -Product testing and quality assurance process improvement. -Manufacturing product test program development. -Automatic tool development. -Graphical user interface development. -Robot arm system : ABB, Rotot Studio -Interactive Control : VISA, SCPI, GPIB -Supervised learning: Data Annotation / Data Labeling -Smart manufacturing -DevOps TECHNICALS SKILLS -Python / PyQt / Pandas / Openpyxl / PyVisa / Pywinauto / Crawler / FastAPI -VUE.js / PostgreSQL / Linux / Prestd / Docker / JavaScript -ABB Robot / Robot Studio / RAPID Taipei, Taiwan 工作經歷 Software Engineering Section

and Training • CreditEnable FebruaryPresent Handling training and quality of inhouse and vendor location Conducting trainings of new hires on product and process Classroom training and online trainings Developing and updating training programs for new hires Auditing calls and coaching associates on areas of improvement Initiating BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement

許晉源 Kidd Hsu|[email protected] 個性開放，善與人交往，全局思考與規劃能力強，擅長企業經營管理方面的整體規劃統籌， 宏觀視野充分，思考問題的角度、方式靈活，有原則性。 熟悉新創團隊的全發展流程與團隊建設工作，曾在各種不同類型的公司任職多

Derive business insights from Google and third party data to formula actionable plans to create business impacts. Work on international expansion strategies with top tier eCommerce clients, especially focusing on SEA region. DBS Bank- Corporate Strategy for Digital Innovations - August,June, 2018 Strategic planning and implementation, including system, process improvement and customer experience design. Responsible for ecosystem engagement to create innovative products for customer acquisitions and transactions. Collaboration with corporate financial solution team to deliver tailor made solution to customer as part of product pitch. Management of project/product development to deliver business impact

Mari K. Okami Supply chain & operations professional, with a background in operations research & management systems. Over 14 years of management experience. Data-driven approach to process improvement and collaborative management style. Focus on value-driving strategies & implementations, and streamlining factory-to-consumer finished goods supply chains. [email protected] Lives in Salt Lake City, UT 14 years in New York, NY Originally from Kamuela, HI Areas of Expertise Supply Chain & Ops • Compliance • Transportation Logistics • Warehousing • Fulfillment • Purchasing • Forecasting • Inventory Management Management • Collaborative Team-Building • Management by Objectives • SOPs & Best Practices • KPI Development & Capture

am a Ford internal certified trainer. These qualifications underscore my dedication to upholding high-quality standards across all facets of supplier interactions and component production. My collaborative approach extends to fostering win-win relationships with suppliers and proactive communication with other company departments. This has significantly enhanced process efficiency and project coordination. My dedication to collaboration and quality improvement was highlighted in my role as the coordinator for the body assembly group, where I led initiatives that resulted in a 50% reduction in defect rates. I am committed to adding value to organizations by optimizing