Manager – Operations & Business Development  •  Wonder Pets L.L.C

October 2020 - Present

As the overseer of a retail establishment, it is my responsibility to ensure that the store meets its sales targets, customer service goals, and operational objectives. This includes managing a team of employees by hiring, training, and supervising them, as well as scheduling them to ensure proper coverage during operating hours. I set sales goals and targets for the store, develop and implement strategies to increase sales and meet revenue targets and monitor sales trends to adjust strategies as needed. Additionally, I manage inventory levels, ensure high-quality customer service, plan and execute attractive store displays, and implement safety protocols to ensure the well-being of employees and customers.

Manager - Sales And Business Development  •  Nityo Infotech

August 2017 - October 2020

The Professional Services/Managed Services/Shared Services Portfolio is responsible for acquiring new business and managing sales in the assigned territory/accounts. This involves planning and executing sales plans, selling Nityo's services to corporate clients, identifying and analyzing client requirements, proposing customized solutions, interacting with senior management, managing complex sales situations, following the complete sales cycle, monitoring competitor activities, developing and refining customer experience strategy, driving the overall strategy and approach to managing key account customers, managing escalated client situations, and liaising with offshore and onsite recruitment teams to allocate requirements on a priority basis. Additionally, the portfolio has experience of handling a team of five recruiters onsite and offsite to fulfill staffing requirements for clients.

Inside Partner Business Manager HPE  •  Denave

August 2016 - July 2017

Assume full accountability for assigned partner accounts, including the creation of sales and business plans, prioritization, and goal achievement. Facilitate partner ID setup, activation, training, and customer service. Provide market feedback and act as a single point of contact. Monitor revenue, generate leads, and update sales forecasts to achieve quotas.

Sales Coach  •  Denave

October 2015 - July 2016

As a sales coach, I have successfully led teams on projects for Microsoft and HP Enterprise. My current role involves motivating sales agents to achieve high performance, identifying coaching opportunities, and providing guidance. I design sales training materials, guide the team on top deals, and ensure they are updated on the latest products and sales techniques. I conduct weekly internal pipeline reviews, and forecasting, and provide ad-hoc native language call coaching. Additionally, I conduct weekly sales meetings to ensure team success.

Inside Sales Account Manager  •  Microsoft (SELLBYTEL Group)

February 2014 - September 2015

As an Account Manager for Microsoft Australia's Health and Government Sector, responsibilities include developing relationships with Line of Business contacts and C-level executives, creating account strategies and contact plans, and identifying and prioritizing relationship and opportunity management actions. The role also involves aligning partner and Microsoft resources, identifying patterns and trends, prospecting and qualifying opportunities, and preparing monthly forecasts and pipeline reports. Effective communication of customer engagement strategies and approaches is essential, as is building and expanding customer relationships through various means.

Sr. Sales Representative  •  Dell

May 2010 - December 2013

The U.S Home sales division at Dell International Services Hyderabad employs an inbound sales team that utilizes aggressive sales and probing techniques to identify customer needs and offer appropriate products. The team also engages in marketing, upselling, and cross-selling to benefit clients. Additionally, team members act as mentors for new hires, providing feedback and assisting in the development of sales and marketing skills. They also consolidate and publish performance reports and attainment reports to help the team achieve monthly targets.

Inside Sales Rep II  •  Dell

April 2010 - December 2013

involving warranty sales to Small and Medium businesses in the United Kingdom
Worked in Public and large enterprise sales and support, which mainly consisted of warranty sales APOS.
Working as an inside sales representative and supporting and helping them in closing sales opportunities with public and large enterprise clients in the United Kingdom
Supported all the regions in EMEA as a project for EqualLogic and Force10 Systems

Process Trainer/Process Developer  •  GENPACT

March 2008 - May 2010

Was assigned as a Process Trainer.
•Directly reporting to the Client in the U.S.
•New hires directly report under me for initial training in terms of process knowledge.
•Keeping track of the Leave forecasting for my team and the new hires.
•Making sure that the training needs are fulfilled.
•Keeping track of the feedback provided for the new agents and monitoring their improvement.
•Conducting Process Knowledge refreshers and reviews for the entire Portfolio for Gurgaon and Hyderabad.

Process Developer (Advanta)  •  GENPACT

February 2007 - March 2008