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CakeResume Talent Search
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4 à 6 ans
6 à 10 ans
10 à 15 ans
Plus de 15 ans
Past
Head of Business Operations @51Talk2022 ~ 2024
・
Business Development, Product Manager, Project Management, Business Operations, Process Design
Dans 1 mois
. Start a business MUMUYA Collection Co., Ltd MayOct 2022 Taipei, Taiwan MUMUYA Collection is an eCommerce platform which is selling toiletries and perfume. Maintained focus on customer satisfaction and brand diversity, enhancing the shopping experience for buyers across multiple sectors Managed an eCommerce platform specializing in the sale of toiletries and perfume, offering a diverse range of brands. Oversaw multi-brand retail operations, facilitating customer access to various options, enabling comparison of prices, features, and specific requirements. Director of Global Business Strategy 17LIVE Inc. JunSept 2020 Hong Kong Reason of leaving: Due to the
Sans Emploi
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
6 à 10 ans
City University of Hong Kong
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Marketing
Finance Manager @Pak Wifi Pvt Limited2019 ~ Présent
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Account Manager
Dans 1 mois
Manager Finance & Accounts Pak Wifi Private Limited Islamabad-Pakistan ( JanuaryMarchMonitor Day-to-Day Financial Matters & Operations. Maintain Payroll, Invoicing & Other Transactions. Prepare Monthly, Quarterly & Yearly Financial Reports. Manage Company's Financials, Monitoring & Reporting System. Maintain Accounting Ledgers & Preparation of the Balance Sheet. Preparation of Imcome & Sales Tax Documents & Filling. Prepared Documentation for Annual External Audits. Manager Finance & Accounts AKSAA5 (Salt'n Pepper Restaurant) Islamabad-Pakistan ( JulyJuneReporting to the Executive Director. Posting of General Entries on GL System. Handling office Petty Cash for Daily Transaction. Handling Purchase & Sales Accounting. Handling
Employé
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
10 à 15 ans
Bahauddin Zakariya University
・
Law
Past
Marketing Manager @幫你優股份有限公司 BoniO Inc. / 閱讀優有限公司 TaaO Company Limited2021 ~ Présent
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Marketing Manager
Dans 1 mois
有效透過數位渠道操作，提升 toC 端營運各項指標。實踐數據分析並透過數據引導策略調整。 工作內容： - 品牌上市策略與產品銷售策略規劃 - 產品數位渠道策略與銷售策劃 - 預算分配及數位渠道管理 - 產品數位行銷策略規劃 - 社群經營與部落格內容
Sans Emploi
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
4 à 6 ans
淡江大學
・
英文學系
Past
Customer Service Manager @Asus 華碩電腦股份有限公司2022 ~ 2023
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Software Project / Product Management
Dans 1 mois
led to a 10% decrease in customer complaint cases. Churn Rate Optimnization ◆ Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. ◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. ◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. - Reduced overall churn by 1.53% - Increased conversion rate from purchase page to checkout by 10%. Up-selling and Product Experience Optimization ◆ Decomposition of UJM and data
Sans Emploi
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
6 à 10 ans
Chihlee Institute of Technology
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International Business/Trade/Commerce
Chief Technology Officer @Alienkingdom2020 ~ Présent
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後端，全端，技術經理
Dans 1 mois
Employé
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
10 à 15 ans
National Cheng Kung University
・
Computer Graphics
Past
營業資深主任 @忠泰集團商場事業2024 ~ Présent
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專案管理、採購/商品管理、事業開發、文案撰寫
Dans 1 mois
Yu Chu, Shen 10+ years experience in retail, complex operations and franchising. Strong operations management, product management, data analysis, and cross-sector cooperation skills. Organised and motivated with high efficiency, autonomy and focus, and keen insight into the needs and perspectives of others. Be able to identify problems effectively and systematically propose solutions. Taipei City, Taiwan WORK EXPERIENCE Assistant Manager (TSUTAYA) Ruentex Engineering & Construction Co., Ltd. • OctAug 2022 Design Thinking · Operations Management · Product Management · Cross-Cultural Communication Skills · Data Analysis · Copywriting · New Store Openings · Leadership · Teamwork - Annual sales meet 5%~10% of the
Sans Emploi
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
6 à 10 ans
Goldsmiths, University of London
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Creative and Cultural Entrepreneurship (創意與文化創業)Senior Specialist Product Operation @Alibaba.com2023 ~ Présent
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特別助理/國外業務/儲備幹部
Dans 1 mois
Employé
・
Ouvert à de nouvelles opportunités
Temps plein / Intéressé par le travail à distance
10 à 15 ans
National Chin-Yi University of Technology
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Business Administration and Management, General
Program Manager/Executive Assistant @MAYOHR 鼎恒數位科技2023 ~ Présent
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HR
Dans 1 mois
...等。 Project Manager 頂準創新行銷顧問公司Taipei, Taiwan 網路工商服務產業B2B業務開發、廣告行銷顧問服務、客戶服務、B2C客訴處理 SEO業務開發、客戶服務 人員培訓 學歷 東海大學 Landscape Architecture AprJan 2012 技能 People Operations 組織文化與員工投入度 員工關係與體驗 員工培訓 招募 Company Operations
Employé
・
Ouvert à de nouvelles opportunités
Temps plein / Intéressé par le travail à distance
6 à 10 ans
東海大學
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Landscape ArchitectureCustomer Operation Specialist @AlfredCamera 阿福管家2021 ~ 2023
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UI/UX Designer / Product Designer
Dans 1 mois
Employé
Temps plein / Intéressé par le travail à distance
6 à 10 ans
Brigham Young University - Hawaii
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Communications, Digital Humanities , International Cultural Studies 
Frontend Engineer @Shopline 商線科技有限公司2021 ~ Présent
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前端工程師
Dans 1 mois
jest. As the planner to refactor the member center and order page from Angular.js to React.js. Frontend Engineer • KKday 2019//09 At KKday, I participated in the development of Rezio, a system designed to empower suppliers to manage itinerary products, connect with sales channels, handle order inventory, and oversee website self-operations. The team size for each feature development typically ranged from 2 to 6 engineers. Unit tests were written using Jest. I was responsible for approximately five projects, encompassing both the back-end and its corresponding front-end
Temps plein / Uniquement Travail à distance
4 à 6 ans
國立成功大學
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
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Professional Background
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Progrès de la Recherche d'Emploi
Ouvert à de nouvelles opportunités
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Expérience Professionnelle
4 à 6 ans
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Zara Amir
Combining 4 years of experience at Uber Eats, along with various corporate and entrepreneurial client-facing roles, and a business commerce degree at Queens University. I have a unique story worth sharing with a proven track record to launch new businesses, solve complex problems, and to learn and execute quickly across multiple disciplines. I am passionate about international businesses that makes the world a better place, small and large, leading me to help kickstart a sharecrop business in Argentina, develop businesses that help build both music and creative artists, hold operational positions in health and fitness, and later putting millions of hours into launching Uber Eats and helping build it to the world's largest food delivery platform
Uber Eats
Operations Associate (Special Projects)
April 2017 - November 2017 | Atlanta, GA
- Supervised a subregional team of 3 leads. Tasked to lead the southeast to optimize partner support operations and worked to introduce alternate support methods. Built out a fully automated multi-channel customer support technological solution that saved local teams several hours a day and Uber Eats ______ amount per ticket. This initiative had major impact across the organization, later becoming an HQ mandated project
- Scaled restaurant partner communication as partners were able to self-solve their problems via the online portal and account managers were able to analyze and prioritize tickets based on type
- Developed several operational playbooks, training guides, and communications plans to improve Uber Eats restaurant operations
Strategic Account Manager
October 2016 - April 2017 | Atlanta, GA
- Managed relationships with over 400+ partners, including regional chains. Provided restaurant partners excellent reactive and proactive support, reduced churn, and maintained one of the highest NPS scores in the US. Later given the honorable quarterly award for top account manager
- Created an integrated-data excel model to analyze restaurant’s performance metrics to optimize consumer-facing menus, resulting in increasing basket sizes by 12% over a 3 month trial
Launcher
February 2016 - July 2017 | Atlanta, GA
- Joined Uber Eats as one of the first members, created a launch process from scratch. Successfully launched 5 new cities in-market across the Southeast within 6 months. Operationally led the Charlotte launch team to a world record for most restaurants active
- Selected to architect one of the fastest and most profitable launches in Montreal. Accountable for implementing processes and training sales, on-boarding, customer support and account management teams
- Participated in all aspects of launch, including structuring “KPI driven” project management workflows, creating various analytical excel dashboards for cross-team collaboration, developing and retaining restaurant partnerships, and managing post-sale operations to ensure streamlined processes
Previous Experiences
Operations Coordinator, Dr. Taz
March 2015 - February 2016 | Atlanta, GA
Account Executive, Orange Theory
January 2015 - December 2015 | Atlanta, GA
Marketing Coordinator, Company 3
April 2013 - June 2014 | Santa Monica, CA
Artist Manager, Prism Creative
January 2012 - February 2013 | Miami, FL
Education
Smith School of Business, Queen's University
Bachelor in Commerce, Honors
2012 - 2014 | Kingston, ON, Canada
Zara Amir
Combining 4 years of experience at Uber Eats, along with various corporate and entrepreneurial client-facing roles, and a business commerce degree at Queens University. I have a unique story worth sharing with a proven track record to launch new businesses, solve complex problems, and to learn and execute quickly across multiple disciplines. I am passionate about international businesses that makes the world a better place, small and large, leading me to help kickstart a sharecrop business in Argentina, develop businesses that help build both music and creative artists, hold operational positions in health and fitness, and later putting millions of hours into launching Uber Eats and helping build it to the world's largest food delivery platform
Uber Eats
Operations Associate (Special Projects)
April 2017 - November 2017 | Atlanta, GA
- Supervised a subregional team of 3 leads. Tasked to lead the southeast to optimize partner support operations and worked to introduce alternate support methods. Built out a fully automated multi-channel customer support technological solution that saved local teams several hours a day and Uber Eats ______ amount per ticket. This initiative had major impact across the organization, later becoming an HQ mandated project
- Scaled restaurant partner communication as partners were able to self-solve their problems via the online portal and account managers were able to analyze and prioritize tickets based on type
- Developed several operational playbooks, training guides, and communications plans to improve Uber Eats restaurant operations
Strategic Account Manager
October 2016 - April 2017 | Atlanta, GA
- Managed relationships with over 400+ partners, including regional chains. Provided restaurant partners excellent reactive and proactive support, reduced churn, and maintained one of the highest NPS scores in the US. Later given the honorable quarterly award for top account manager
- Created an integrated-data excel model to analyze restaurant’s performance metrics to optimize consumer-facing menus, resulting in increasing basket sizes by 12% over a 3 month trial
Launcher
February 2016 - July 2017 | Atlanta, GA
- Joined Uber Eats as one of the first members, created a launch process from scratch. Successfully launched 5 new cities in-market across the Southeast within 6 months. Operationally led the Charlotte launch team to a world record for most restaurants active
- Selected to architect one of the fastest and most profitable launches in Montreal. Accountable for implementing processes and training sales, on-boarding, customer support and account management teams
- Participated in all aspects of launch, including structuring “KPI driven” project management workflows, creating various analytical excel dashboards for cross-team collaboration, developing and retaining restaurant partnerships, and managing post-sale operations to ensure streamlined processes
Previous Experiences
Operations Coordinator, Dr. Taz
March 2015 - February 2016 | Atlanta, GA
Account Executive, Orange Theory
January 2015 - December 2015 | Atlanta, GA
Marketing Coordinator, Company 3
April 2013 - June 2014 | Santa Monica, CA
Artist Manager, Prism Creative
January 2012 - February 2013 | Miami, FL
Education
Smith School of Business, Queen's University
Bachelor in Commerce, Honors
2012 - 2014 | Kingston, ON, Canada