and user experience. 2021/03~2021/09: Operations and Maintenance Expanded responsibilities to include maintenance of the company's product portfolio, focusing on regular maintenance and troubleshooting activities. Played a crucial role in rapidly resolving critical issues, reducing downtime, and ensuring continuous customer service. 2021/09~Present: Supervising Engineer Promoted to a supervisory role, overseeing a wide scope of nearly 20 projects in the operations department. Strategically allocated manpower and resources, optimizing team efficiency and project delivery schedules. Proactively addressed daily challenges and errors, prioritizing swift resolutions to en...