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Heather Bennett-Young Secretary, File clerk, Customer service representative [email protected]. Washington Ave McAlester, OkHeather Bennett-Young Heather Bennett is a dedicated conductor of all things secretarial, clerical, and customer service-related. With more than five combined years experience in these fields, she has a strong background in communication both face to face and via telecommunications, as well as various computer programs, filing systems, multi line telephones, copy/scan/and fax machines, resolving customer concerns, and organization. Methodical and attentive, she is a self-starter who can guide those around her to

the cause of the problem, selecting and explaining the best solution. Ensure customer satisfaction and trust was built beyond expectation through anticipating potential problems and then developing plans to prevent them from occurring. Co-ordinated and motivated a team of junior colleagues. Key achievement: Provided outstanding customer service, receiving 96% in customer service feedback surveys. Sales Supervisor AprJuly 2020 Helped an average of 50+ customers per day by responding to inquiries. Analysing and determining what products and treatments are necessary for clients' individual needs. Created loyalty and maintained relationships with customers through personal

Coordinated overall service line procedure between 6 sectors to maximize efficiency • Managed 10 technicians to resolve 30+ customer complaints daily by prioritizing work effectively and negotiating deadline across departments • Monitored the repair process and quality, enhanced repair quality by 10% and eliminated 20+ customer complaints monthly Led technical service team and enhanced performance • Improved the repair process, increased efficiency by 15% and generated $30K+ monthly revenue • Built the on-site training and performance standard for new team, coached 10 technicians and guided new group leader • Designed performance evaluation chart for technical and service sectors, evaluated and provided

from European to Asian factories, establishing Taiwan as a leader in innovative product development in the Asia-Pacific region. Established 2 new suppliers to fulfill the R&D and procurement team's needs for introducing new items within a span of 6 months. Negotiation - Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%. Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship. Problem - solving - Converted customized contracts to replace standardized contracts

Riki Chen Fully experienced with B2B business development especially among multi cultural customers and suppliers, and able to deliver the expected result. Not only focusing on create sales revenue, but also understanding how to be a team player. Able to find the pain points and provide solutions to customers, suppliers, even internal teams. Manila, Metro Manila, Philippines 工作經歷 Assistant branch manager • EIKEI ELECTRONICS(HK)CO.,LTD. Philippines representative office 六月二月 2024 ．Existing customer relationship maintenance:15+ customers with Sales revenue USD$5M/y ．Cold calling: over 60 companies

QA + Development). I have worked on various projects in US Retirement Services 401K/ 409A , Audit Domain. I have successfully delivered more than 10 customer centric (B2B + B2C) products with highest Stakeholder satisfaction giving high ROI. I have in depth knowledge in US 401k retirement services and Compliance, along with experience in critical functionalities such as Money movement and ACH. Looking forward for challenging roles and Responsibilities. Contact number:Email id: [email protected] Work Experience Lead Product Manager • PERSISTENT SYSTEMS LTD MayPresent Products Domain : 401k/ 409a US Retirement Services

Alson Feng Key Account Manager • 城市，TW • [email protected] 7+ year experiences in sales of FMCG industry -Skilled at building and managing relationships -Project management -Team player and quick learner S Business Development Key Account Management Business to Business 工作經歷 嬌生股份有限公司 Johnson & Johnson, Nov 2020 ~ Present ．Key Customer Performance Forecast and Identification of Growth Opportunities ．Forecasting and seeking opportunities for revenue growth with key clients. ．Cultivating strong relationships with over 140 key clients. ．Achieving key performance indicators beyond sell-in and sell-out