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customer complaints, guide them and provide relevant information Greet customers when entering or leaving the store PARA EDUCATOR/SUBSTITUITE TEACHER Febuary 2006-November 2007 January 2016-October 2018 Helped teachers prepare lesson plans and demonstrations Presented lesson plans and materials to students under the guidance of a lead teacher Assisted students in small groups or on a one-on-one basis to help them master the lesson plan and assignments and to reinforce concepts Helped teachers grade tests and assignments Monitored and tracked student performance and recorded data to create progress reports Planned and developed teaching aids to help

performance reporting. JuneSeptember 2005 Field Systems Engineer Hewlett Packard •Notably acknowledged for quality of proactive customer support by updating patches and firmware, and system hardware testing; including disk arrays,utilizing fiber and backup systems using VERITAS Backup to insure system stability and reliability, to Top-Notch Industry leaders. •Assisted with troubleshooting complex problems related to product design or manufacturing issues. Education Financed 100% of college education via scholarship Northwood University Computer ScienceSkills ⦁ Hardware/Software Upgrades ⦁ Configuration Management ⦁ Cost Analysis ⦁ Information Protection ⦁ Systems Analysis ⦁ Technical Support ⦁ Data Recovery ⦁ Software Installation ⦁ Performance Testing ⦁ Customer Service ⦁ Application Support ⦁ Hardware

turnover of about 11 million. FCS Machinery Manufacture Inc, Engineer, AugOctAchievements About 180 Electrical BOMs are designed for domestic and foreign machines. Handling about 130 domestic and foreign customer complaints. Cooperation with manufacturers in the USA, Japan, and India to develop machine experience. NKUST, Researcher, JunJunAchievements Assisted in professor piezo material experiments and analysis (IEEE Journal,The Relationship Between Electrode Surface Design and Efficiency of Disk Type Piezoelectric Transformers(CIE Seminar,Analysis Method of Dynamic Characteristics of Piezoelectric Transformers (KUAS Seminar,A Study on Disk Type Piezoelectric Transformers(Master's Thesis, EDUCATION Newtype International Language School

Over 15 years of professional experience that will prove to be [email protected] Springfield, TN 37172, USA Commended numerous times over my professional career for stellar customer service, dedication, communication, problem solving and time management. Work Experience Home Caregiver • Self-Employed FebruaryFebruary 2024 In February of 2019 my Father's health declined to the point where he needed a full-time caregiver. In March of 2020 my Mother's health also declined so I became a caregiver for both. I assisted with daily activities such as bathing, dressing, meal preparation, medication reminders, and housekeeping

average of 50% and ensuring scalability. • Reviewed and debugged over 1,000 lines of code weekly, ensuring high‑quality standards were consistently met. • Stayed abreast with the latest Rust developments, integrating 3 cutting‑edge libraries to boost performance and reliability JanuaryMarch 2024 Full Stack Developer • Dev Technology Group • Assisted in the development of a MERN Stack and Rust‑based IoT platform that increased efficiency by 25%. • Took the lead in refactoring legacy code, resulting in a 20% reduction in tech debt. • Worked collaboratively with the QA team, identifying and fixing over 200 bugs in the first

internship up to Principal level during this timeframe MarchMay 2016 Compliance Student Assistant University of Pennsylvania Drafted and reviewed contracts to send to clinical sites Used Complio to monitor and change students' compliance status, worked with students to ensure compliance status before deadlines OctoberFebruary 2015 Assistant Researcher University of Pennsylvania Assisted with researching duties, used Lexisnexis to research and compile the activities of an international economic organization as qualitative and quantitative time series data. JuneJune 2013 Crew Member Baskin Robbins Crew member, served ice cream to patrons, and opened/closed EducationUniversity of Pennsylvania EconomicsClackamas Community College Mathematics and

would be the last point of Escalation. Mimecast training Egnyte training. Active Directory knowledge (4-5 Years) Microsoft Entra\Azure Knowledge Replacing Servers, switches, firewalls, access points and all other IT equipment. Registry editing knowledge. Cable Management Level 1 Helpdesk Support • Standard Office Systems OctoberJuly 2023 Assisted customers calling in with any computer related issues whether it was software or hardware related. Troublehshooting OS systems, networking, Office 365 related items, copiers, VOIP-Phones, regular cell phones, server configuration, and firewalls. Assisted on the phone with any copier customers that had error codes on their