Customer Success: Strategic Accounts and Escalations @Zendesk
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2022 ~ 2023
Strategic Customer Success
Within six months
Todd Jacobsen 7 S Pond St, Newbury, MA, [email protected] https://www.linkedin.com/in/tjacobsen/ 20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction. My area of expertise include: Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth Work Experience Director of Strategic Accounts and Escalations
Office Leader - Accounting, Finance and Administration
Within one year
quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment. Uphold and balance automatic teller machine transactions and ledger entries, calculate service charges and interest payments, and alert customers regarding account discrepancies and captured bank cards. JanuaryAugust 2013 Junior Assistant Cheran Matriculation School Conducted special assessments and tutoring sessions to support individual student needs. Education Bharathiar University Banking And Finance - CoimbatoreAnna University Computer Technology - ChennaiSkills Microsoft Office Interpersonal Skills Decision Making Skills Multitasking Skills Complex Problem Solving Staff Coordination Skills Languages English — B2 Level (IELTS) Tamil — Native or Bilingual Hindi — Professional
Matthew Rocco Top-ranked sales manager recognized for contributions to record-setting sales figures, territory expansion and new account development. Proven ability to lead a sales teams to achieve multimillion-dollar revenue gains. Offer an in-depth understanding of the sales cycle process and remain focused on customer satisfaction throughout all stages. Sales Manager Fort Lauderdale, FL. [email protected] Skills Sales Team Supervision Complex Negotiations Problem Solving Presentations & Proposals New Account Development Closing Strategies Sales Relationship Building Sales Training Work Experience Rooms To Go, Sales Associate, Oct 2017 ~ Present I am responsible for
Robin Chauhan Engineering Lead London, UK [email protected] Technical leader, mentor, and software engineeryears of experience of shipping products to thousands of people and owning large-scale distributed systems. Love to lead cross-functional teams to deliver a better user experience as well as infrastructure improvements. Utilizing knowledge from different domains to find solutions to interesting and important problems. Passionate about solving complex problems, creating motivated teams, p roduct innovation, software craftsmanship, and building great products while focusing on the customer. Proficient in programming languages like JavaScript & TypeScript, technologies like React
the success of projects with significant commercial impact. My commercial acumen, combined with a deep understanding of the startup ecosystem, has guided companies through substantial growth, leveraging both blockchain and AI technologies to innovate and scale. My work reflects a commitment to the practical application of technology in solving complex problems and driving startup success. Demo Apps : So-EL SAFE Calculator : A tool that helps founders visualize their early-stage fundraising. So-EL ART : Use open AI's DALL-E to create beautiful Images and mint them into NFTs So-EL Website Medium profile : I share
Cheng Yu Hsuan Sr. Backend Engineer Taipei, Taiwan • 5+ years experience as a Node.js Backend engineer and Cloud Architect. • Possess 5.5 years of working experience 。 2.5y as a Sr. Backend / Cloud Architect in Jetshop BNPL FinTech 。 3y as a Co-Founder / CTO in Insighteye • Proficient in Node.js, Python, GCP, API development, and SQL / DB schema design • Also handle system deployment and operation -- Being enthusiastic about solving complex problems :) Youtube Channel: https://www.youtube.com/@yuHsuanCode logFM3798@gmail.
Muhammad Anas Sarwar Software Engineer Pakistan I am an experienced software engineer and data scientist with a passion for solving complex problems using cutting-edge technology. With a strong background in computer science and expertise in Python programming, I have developed and deployed innovative software solutions that have improved efficiency, accuracy, and profitability for a wide range of clients.an Android Developer at Android Studio. Extensive experience of developing features, fixing bugs, and scaling with technologies including Java, Android Studio, and C++. Looking to work on new projects and expand my skills. High
Word
PowerPoint
Excel
Studying
Intern / Not interested in working remotely
4-6 years
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