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BLUE TECHNOLOGY
Covino Farms
IFTEK
Lalamove小蜂鳥國際物流有限公司
National Taichung University of Education
Naturint.
Nebulas technology
SUMMIT Global logo SUMMIT Global
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iKala 愛卡拉互動媒體股份有限公司
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Avatar of 廖昱程.
Avatar of 廖昱程.
廖昱程
Customer Engineer @iKala 愛卡拉互動媒體股份有限公司
・
2022 ~ Sekarang
Dalam dua bulan
in Taiwan and it was released in September•Performed analysis and in-depth reviews of virtual assistants to improve product and troubleshooting. •This AI solution deals with 250/day on average and around 1200/day customers for the peak season by 5 virtual assistants behind the customer service department, which could make at least NTD 1.5 million per month and reduce 20% customer complaints. •Worked with the management team to do market research, identify customer demand, product/solution landing, and finish 5 POC. •Responsible for ELK stack, back-end system, and pre
nlp machine learning
+python
AI & Machine Learning
Sudah bekerja
Full-time
4-6 tahun
國立中央大學
・
認知與神經科學所
Avatar of Lauren Liu.
Avatar of Lauren Liu.
Lauren Liu
Assistant Customer Service Manager @Lalamove小蜂鳥國際物流有限公司
・
2022 ~ Sekarang
Customer Service Manager
Dalam satu bulan
at environmental protection. Work Experience AprPresent Assistant Customer Service Manager Lalamove # Foster positive teamwork and growth in a collaborative environment. # Collaborate across departments to enhance customer experiences. # Bridge communication between functional CX team and local teams for efficient coordination. # Monitor center performance daily and strategize for improvement. # Evaluate and improve L1 agent performance. # Manage manpower allocation based on order forecast. # Optimize workflows for efficiency and satisfaction. # Analyze customer feedback to enhance the user/driver app. # Develop quarterly strategies aligning with company
KPI Management
Project Management
Training & Development
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・
Terbuka untuk peluang
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
Providence University
・
Mass Communication
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Avatar of the user.
Hanya dapat diakses oleh perusahaan berbayar
Past
產品管理 @二十五電訊股份有限公司
・
2019 ~ 2024
使用者研究／產品管理／客戶服務
Dalam satu bulan
word
excel
powerpoint
Tidak bekerja
・
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
中國文化大學
・
財務金融學系, 商業經營學系
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Avatar of the user.
Hanya dapat diakses oleh perusahaan berbayar
Senior Full Stack Engineer @永聯物流開發股份有限公司(ALP)
・
2022 ~ Sekarang
Front-End / Back-End / Full Stack Web Developer
Dalam satu bulan
Java
JavaScript
Spring Framework
Sudah bekerja
・
Terbuka untuk peluang
Paruh waktu / Hanya bekerja jarak jauh
6-10 tahun
Taiwan Shoufu University
・
Computer Science and Multimedia Design

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.