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in Taiwan and it was released in September•Performed analysis and in-depth reviews of virtual assistants to improve product and troubleshooting. •This AI solution deals with 250/day on average and around 1200/day customers for the peak season by 5 virtual assistants behind the customer service department, which could make at least NTD 1.5 million per month and reduce 20% customer complaints. •Worked with the management team to do market research, identify customer demand, product/solution landing, and finish 5 POC. •Responsible for ELK stack, back-end system, and pre

at environmental protection. Work Experience AprPresent Assistant Customer Service Manager Lalamove # Foster positive teamwork and growth in a collaborative environment. # Collaborate across departments to enhance customer experiences. # Bridge communication between functional CX team and local teams for efficient coordination. # Monitor center performance daily and strategize for improvement. # Evaluate and improve L1 agent performance. # Manage manpower allocation based on order forecast. # Optimize workflows for efficiency and satisfaction. # Analyze customer feedback to enhance the user/driver app. # Develop quarterly strategies aligning with company