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opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies Identified and resolved customer needs promptly and efficiently. Facilitated audits and process reviews to spot performance bottlenecks and drive improvements. Developed training programmes for new hires, harnessing expertise to create relevant materials and guides. Produced and sent sales and KPI reports to managers to provide overview of business health and profitability. Senior Quality

loyalty program for the West region, secured partnerships with major clients adding 5Cr+ annual business potential. * Discuss and plan ideation and conceptualization of program development, including process optimization with the KDMs. * Boosted revenue by strategically promoting Dyson's Capex business and lighting products within key accounts. * Efficiently collaborating with diverse teams to create program KPIs and ongoing reporting to measure program effectiveness, identify opportunities, optimize service delivery and enhance overall business processes. * Achieved a 1.5x revenue growth in 6 months through successful cross-selling of new CapEx products within existing accounts * Awarded Star

[email protected] Work Experience Staff Engineer • NextGen Healthcare India DecemberPresent • Expert in client-focused .NET development, leveraging C#, SQL, MSI, Git, Bitbucket, and AWS to meet diverse needs. • Skilled in executing high-quality bug fixes with a commitment to excellence. • Specialized in designing efficient MSI packages for optimal software deployment. Senior Engineer, Development • Aptean MarchDecember 2019 • Expert in analysing requirements and engineering scalable, robust solutions. • Proficient in crafting clean, efficient code utilizing ASP.Net MVC, C#, and SQL. • Skilled in documenting processes and optimizing system performance. • Committed

Abhimanyu Hannah Passionate leader with proven expertise in building engaging learning experiences and empowering teams globally. I manage multiple projects concurrently, ensuring efficient execution and measurable impact. Skilled in crafting captivating curriculum, leveraging cutting-edge tools and data analysis to bridge skill gaps and drive performance. Recognized for exceptional leadership, communication, and change management abilities, adeptly guiding teams towards achieving strategic objectives. Hyderabad, Telangana, India linkedin.com/in/abhimanyuhannah Skills & Tools Google Workspace and MS Office Authoring and Programming Tools Gen AI - Prompt Engineering Project Management Leadership Acumen Languages English — Professional Hindi — Fluent

PG Creative Studio, I managed operations, scheduling, budgeting, and client relations. I developed and executed marketing strategies to attract new clients and boost revenue. Collaborating closely with clients, I delivered high-quality images aligned with their vision. Additionally, I trained and supervised a team of photographers and assistants, fostering their professional growth. This multifaceted role allowed me to efficiently oversee studio operations while actively contributing to creative projects and client satisfaction. EducationGHSS Pattambi SSLCGHSS Shoranur Humanities (Plus Two) Skills Photoshop LightroomCC Album Designing Photography and videography Languages Malayalam — Native or Bilingual English — Professional Tamil — Intermediate

. Expertise in manufacturing of corporate uniforms for brands like Indigo, GVK, etc. Production Manager • Sukarma Fashions Ltd. DecemberJune 2007 Production Manager of unit manufacturing ethnic and contemporary ladies’ garments. Responsible for planning and monitoring of production from cutting to finishing. Implemented assembly line system for efficient and smooth work-flow. Asst. Production Manager • AP Fashions Pvt. Ltd. AugustDecember 2006 Asst. Production Manager of Export House manufacturing High Fashion Ladies Garments, Scarves and Bags. Involved in the development of new samples for buyers. Experienced in industrial engineering (Time & Motion

reports, including Profit and Loss (P&L) statements, Balance Sheets (BS), and Cash Flow statements, adhering to established deadlines. Lead year-end closing and audit closure processes for Sysha US and Sysha Canada companies. Coordinate with external auditors and regulatory bodies to facilitate audits and ensure adherence to compliance standards. Provide guidance, training, and support to the offshore team and US consultants to ensure efficient and accurate completion of tasks. HR/Accounts Executive • Shrikon Technologies Inc OctoberFebruary 2018 Creating/maintaining/suspend/delete Zoho people User ids GSuite user management ...