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energetic and results-oriented with exemplary passion for providing a meaningful impact whenever possibleNew Orleans, Louisiana, USA Sage Hollingsworth | LinkedIn Work History: Escalation Team Specialist Accredo Specialty Pharmacy MarchMarch 2024 • Efficiently processed escalated concerns for medical claims and prescription drug orders via phone, email, and chat while maintaining professionalism and empathy. • Liaised between providers, insurance companies, and patients to expedite orders and resolve any issues or discrepancies. • Provided exceptional customer service by maintaining a 92% one-call resolution rate consistently ensuring patient satisfaction. • Set clear expectations, monitored phone calls, and provided feedback to assist 15+ agents

Li-Chia Cheng UX & Product Designer | 5 years of creating meaningful experiences through research-driven design I’m James Cheng, a UX designer and strategist with a focus on designs that puts empathy and data at the forefront. My background in customer service has given me a unique take on balancing the needs of businesses and users. After completing a Masters in Human-Technology Interaction in Tampere, Finland, I’ve since worked in various agency and in-house roles across industries such as e-commerce, web3, healthtech, and fintech. My goal is to create digital experiences that

Software Figma Sketch Builder.io Procreate Photoshop Illustrator After Effects Rive Flinto Skill 線框圖 Wireframe 介面設計 UI Design 視覺模型 Mockup 微動畫 Micro Animation 原型設計 Prototype 設計系統 Design System 同理心地圖 Empathy Map 競品分析 Competitive Audit 使用者旅程地圖 User Journey Map 可用性測試 Usability Testing 情境故事板 Storyboard 人物誌 Persona 親和圖 Affinity Diagram 質化訪談 Interview 量化問卷 Questionnaire

Chia Peng Liu Product Designer I have over 5 years of product design experience background in fintech, SaaS, E-commerce & entertainment field. Multidisciplined professional across user-centered design and development. Put empathy on user's needs, communicate and collaborate with engineers, finding the best solution between design and development. He focusing on user experience design workflow, then designing and implementing that feasible proposal to solve problems. I love to keep learning trend in UI / UX and development techniques. Try to design products with better user experience, high quality, and increasing conversion rate, dedicating to

Eason Lin 林鈺昇 Over 10 years of interaction and graphic design experience in various industries. Including InsurTech, OTT, E-Commerce, advertising agency, and technology of long-term healthcare.Good at cross-departmental collaboration and cross-platform UIUX design (including Web / iOS / Android / TVos / Smart TV) [email protected] https://www.linkedin.com/in/eason-lin-855b2971 WORK EXPERIENCE Senior Product Designer • OneDegree SEPOCTMentored and guided assigned junior designers - Collaborated with cross-functional teams such as product managers, engineers, and stakeholders to define and prioritize

limited resources. - Identified root causes and promptly devised solutions to tackle immediate critical problems. 2. Strong Analytical Skills: - Successfully took over unfinished projects and new assignments after the departure of former engineers. - Quickly grasped the company's programming logic, ensuring timely project launches. 3. Empathy and User-Centric Approach: - When designing new system processes, empathized with users by considering various scenarios from their perspective. - Anticipated challenges users may encounter and proposed suitable system process designs, eliminating cumbersome tasks. Experiences Assistant Manager • Jardine Restaurant Group AprilPresent Led team for effective collaboration. Specialized

s most disruptive brands, being one of the top performers of a collective team of highly capable, passionate and driven people who deploy technology and maximize data to fuel our customers’ success. Educator • Happy Time Education Institution SepJul 2022 Designed adapted teaching methods, swiftly responding to students' needs with empathy and understanding, fostering an environment of compassion and kindness while guiding their learning journey with grace. Project Instructor for Overseas Youth Volunteering Program • Charming Will Foundation Winter & SummerGuided a number of young American volunteers in online teaching to the Taiwanese students in remote areas, cultivating their confidence, refining