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Martin Fahmi IT Support Lulusan Manajemen Informatika, dengan pengalaman dalam bidang Administrasi dan IT support seperti pengelolaan sistem administrasi kantor, troubleshooting, networking, hardware & software. Saya juga memiliki aktifitas sehari-hari dibidang IT. Memiliki kemampuan pada IT operation , project management , dan customer service . Selain itu saya mempunyai pribadi yang berintegritas dan bertanggung jawab terhadap apa yang dikerjakan. Parung, Bogor, [email protected] https://www.facebook.com/MartinFahmi31/ Pengalaman Kerja MeiJuni 2021 Sungai Penuh, Jambi Operator Komputer dan Network Support Technician PT. Ratu Network Indonesia • Memastikan perangkat keras dan

. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation. Handled technical and general client inquiries

. Activities included: Adding new features to enrich the user experience and extend product functionality. Establishing a robust unit testing environment and developing comprehensive test suites to ensure code quality, reliability, and integrity of the application, preventing regressions. Overhauling the UI to enhance aesthetics, improve usability, and ensure support for responsive design, ensuring alignment with evolving design standards. Role: Lead developer Stacks: Next.js, React, TypeScript, Tailwind CSS, CSS Modules, Material UI, Redux Toolkit, Jest and GraphQL Developed and launched TonFura , a user-centric blockchain development platform aimed at simplifying DApp creation. Key highlights include

Analysis • User Story Creation • Release Management • Documentation QUALITY ANALYST • Provided expertise in both web and mobile app manual testing • Documentation Business System Analyst • Innova Solutions Taiwan AugustApril 2024 Roles: SCRUM MASTER • Led Stand-up meetings and collaborative sessions for Taiwan Team and contributed to effective communication and teamwork. • Provided support to the Product Owner by facilitating Sprint Retrospective Sessions, ensuring continuous improvement and team reflection. • Involved in Program Increment and Iteration Plannings and Demo sessions. BUSINESS SYSTEM ANALYST • Partnered with Product Owners and Operations team to define and document business requirements, identify issues, and propose process improvements

Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei，TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM and Customer Data Management Platform as a PdM And collaborated with four engineers and the customer service team. The initiative resulted in a 25% reduction in customer service work hours. ◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers

com 📞Skills Tech Stack Angular TypeScript Java PHP MS SQL REDUX HTML5 NPM GIT CSS Linux Swift Work Experience Senior Engineer • 旭聯科技(SUNNET Inc.) JanNow Phase~2022): Overall Summary: I contributed to the maintenance and development of AngularJS and Angular e-learning products, providing technical support to clients and resolving their issues. Specific Responsibilities: Clarified client issues, ensuring a thorough understanding of their needs and requirements. Identified and resolved system bugs to ensure stable product operation. Evaluated and provided effective solutions for customized functionalities, meeting client requirements. Assisted clients in issue

sales ke semua team & mengevaluasinya di akhir shift Mengontrol Stock, Ordering Produk, dan Produksi Plan, Costingan & Margin. Melakukan negoisasi ke supplier dan mengajak beberapa mitra untuk kerjasama. Melakukan Canvasing Produk ke beberapa toko atau pasar. Penempatan : Palembang (Transmart PCC), Padang (Transmart PADK), Pekanbaru (Transmart PBSH) Management Trainee • PT. Trans Retail Indonesia AprilJuli 2017 Mempelajari setiap Departement yang ada di perusahaan, baik Commercial dan Supporting Melakukan perbantuan Grand Opening Store Transmart Lampung. Membuat Project Program terbaru untuk department yang dibawahi. Penempatan : Medan (Plaza Medan Fair), Lampung (Transmart Lampung) Pendidikan Akuntasi • Universitas Meda...