CakeResume Talent Search

Muhammad Arka Syah Sabililah Nama saya Muhammad Arka Syah , saya tinggal di Balikpapan , saya kelulusan dari ITN Malang 2018 , pengalaman saya memiliki usaha Warnet, magang di toko servis komputer dan bekerja di PT. Pandega Citra Kelola ( APL) sebagai IT Support dan Bekerja sebagai Head IT di Orbit Kalimantan Kalimantan Timur, [email protected] Pengalaman Kerja FebruariPresent Information Technology Support Specialist CV Seafood BSB Jaya Pantai BSB and Resto , adalah tempat wisata dimana disana tersedia, restoran , tempat bermain bowling billiard, bar dll DesemberDesember 2023 Information Technology Field Technician PT. Astra Graphia Information Technology (AGIT) Not accept a

Martin Fahmi IT Support Lulusan Manajemen Informatika, dengan pengalaman dalam bidang Administrasi dan IT support seperti pengelolaan sistem administrasi kantor, troubleshooting, networking, hardware & software. Saya juga memiliki aktifitas sehari-hari dibidang IT. Memiliki kemampuan pada IT operation , project management , dan customer service . Selain itu saya mempunyai pribadi yang berintegritas dan bertanggung jawab terhadap apa yang dikerjakan. Parung, Bogor, [email protected] https://www.facebook.com/MartinFahmi31/ Pengalaman Kerja MeiJuni 2021 Sungai Penuh, Jambi Operator Komputer dan Network Support Technician PT. Ratu Network Indonesia • Memastikan perangkat keras dan

. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation. Handled technical and general client inquiries

搭配 Device Admin 權限開發 Kiosk 功能、重製原廠、阻擋用戶進入系統頁面離開 Kiosk 模式 使⽤輔助權限⾃動刪除App、遠程鎖屏、重製原廠。 Remote Support 開發 AR 功能串接 Google 的 ARCore 、SceneForm SDK 將 AR 物件放入相機螢幕上 AirDroid Control Add-on 使⽤ aidl 技術與其他產品進行溝通並且控制~Software Developer • 榮利

deliver tailored training sessions focused on improving gameplay strategies, mechanics, communication, and team coordination. 4. Collaborate with the coaching staff to create a cohesive training plan that aligns with the team's overall goals and objectives. 5. Provide feedback and constructive criticism to players in a supportive manner to help them reach their full potential. 6. Analyze gameplay footage and statistics to identify areas for improvement and track progress over time. 7. Assist players in managing performance-related stress and pressure, and provide mental coaching strategies to enhance their resilience and mental

Analysis • User Story Creation • Release Management • Documentation QUALITY ANALYST • Provided expertise in both web and mobile app manual testing • Documentation Business System Analyst • Innova Solutions Taiwan AugustApril 2024 Roles: SCRUM MASTER • Led Stand-up meetings and collaborative sessions for Taiwan Team and contributed to effective communication and teamwork. • Provided support to the Product Owner by facilitating Sprint Retrospective Sessions, ensuring continuous improvement and team reflection. • Involved in Program Increment and Iteration Plannings and Demo sessions. BUSINESS SYSTEM ANALYST • Partnered with Product Owners and Operations team to define and document business requirements, identify issues, and propose process improvements

Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei，TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM and Customer Data Management Platform as a PdM And collaborated with four engineers and the customer service team. The initiative resulted in a 25% reduction in customer service work hours. ◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers