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an average satisfaction rating ofout of 5). Customer Success Manager • ANIWARE JulyMarch 2020 Applied negotiation skills to acquire clients, boosting MAU and retention through addressing user pain points. Improved product usability by empathizing with user needs and collaborating cross-functionally. Closed 128 deals in 3 months utilizing interpersonal skills, driving a 30% increase in the client base and surpassing a 120% KPI target. Developed and executed customer engagement strategies, achieving a 30% MAU rate, 10% higher than the average. Optimized APP using insights from user interviews and observations. Collaborated with cross-functional teams to

Chu Fen Yang Product Associate Manager • LINE Taiwan 6 + work experiences in digital industry. Possess excellent communication, organizational and interpersonal skills. Passionate, learn efficiently, adaptable and proven multi-tasking. Combined with a solid product management and PR background. Work Experience Product Associate Manager, LINE Taiwan Jan,Current • In charge of LINE POINTS Ads, LINE TAXI products planning which takes 10% of ad revenue in LINE Taiwan. • Built global ad product business model and developed innovative business strategy of LINE ad product • Developed product marketing strategy with wide functions of stakeholders to increase platform usage