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謝謂鈞 An active, positive thinking and diligent fellow with more than 2 years of Electronics Engineering and 10 years Field Application Engineer experience Email:[email protected] City, Taiwan 工作經歷 技術主任 • ASMedia Technology Inc 三月Present Field Application Engineer Wistron Corporation Electronics Engineering 四月四月Taipei, Taiwan 學歷逢甲碩士 電子電路 Title Asmedia FAE Analyze the bug claimed by customers and find the root cause. Tender preparation, technical support, and customer on-site support Check customers PCB layout &schematic Electrical

establishing Taiwan as a leader in innovative product development in the Asia-Pacific region. Established 2 new suppliers to fulfill the R&D and procurement team's needs for introducing new items within a span of 6 months. Negotiation - Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%. Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship. Problem - solving - Converted customized contracts to replace standardized contracts to resolve disputes between the

Stephen Hsu (許家誠) Experienced senior test programmer and internal project security manager with expertise in computer peripherals, storage, networking, and Linux-based operating systems. Proficient in test automation, root cause analysis, and integrating security concepts (includes cybersecurity framework/ ETSI EN/ IEC62443/ ISO27001/ NIST,/ ISOstandard) into IP security camera and storage system projects. Develop precise test plans and training materials focused on Verification and Validation (V&V) and security protocols to comply with NIST principles and organizational security needs. Senior Testing Programmer Taipei, Taiwan [email protected]

define hardware modifications for new process viability and existing process improvement *Support in providing detailed, expert analysis to team members and managers on project, technical, or innovation issues # Equipment shifts *Execute installation, modification, project management, and maintenance support for pilot equipment sets *Solve straightforward problems with guidance to identify root cause of equipment shifts *Provide suggested solutions to real-time equipment problems *Maintain active projects to reduce equipment total cost of ownership *Demonstrate ownership of assigned projects including coordination, installation, maintenance, documentation, modification, and overall support of equipment projects *Recommend equipment changes to improve process metrics *Transfer owned equipment

接跨區域-跨部門的溝通，以確保滿足用戶需求和品質標準 • Salesforce CRM 系統的 SME（subject matter expert）；領導系統 BAU，解決用戶質詢並識別系統的 root cause，連接 product team 和 support team 的持續改進 • 確保GRC（governance, risk and compliance）與業務實施保持一致 Data 專案 • 主導 IQVIA 資料系統平台的遷移，透過 Tableau 和 Python

質驗證經驗，根據客戶需求針對產品韌體進行白箱/黑箱測試。 2.撰寫測試結果分析與彙整測試報告，協助 RD 判斷 Bug 的 Root cause。 3.程式設計技能包括VB、C#、G Code 和 Tera Term Language 工作經歷 軟韌體測試工程師 • 鴻海精密工業股份有限公司 二月Present | Taipei, Taiwan

白紋愷 Kevin Bai Graduated from National Chengchi University. Major in computer science. I currently serve as an Engineer at Trend Micro. Mainly use skills now: C++ Backend engineer Taipei, TW [email protected] Skills Programming Language C/C++ JAVA Tools Visual Studio Git Windows / Linux Database SQL Server Work Experience Trend Micro, Engineer, Oct 2021 ~ Resolved Product Issue: Handled product issues when users reported their concerns about the product. Found the root cause and provided the solution to the end user to make sure