IT Director/Application and Technology Manager
maintenance and related hardware / software support • End-user MacOS / iOS support - experienced with JIRA, Confluence, G- Suite , MS o365, JAMF, W1 • Coordination & project co-work with global teams (mainly responsible for BPO, APAC - TW/HK region) • On-boarding / Off-boarding employees - relating to user accounts and security management JanuaryPresent Sr. Desktop Analyst / IT Support • Tech Mahindra • On-site - End-user IT services at Eastspring Investments (Prudential Group), Taipei, Taiwan •Windows OS Migration Project for ~200+ users from Win7 to Win10 system (User Data, Licensed Software, VPN, compatibility issues, etc.) • Software and Hardware
British Columbia Institute of Technology / BCIT・
Computer Information Technology