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intake tracking,, which resulted in proved patient flow, reduced wait times, and increased patient client satisfaction adherence by 20% during Fourth Quarter. SeptemberOctober 2021 Taipei, Taiwan Lead Research and Resolution Specialist NextEra Energy, Inc. I excel in providing a great customer experience by effectively addressing custmeruest, complaints and troubleshooting needs through various communication channels such as email, chat, and phone. My colloborate approach with cross-functional teams has led to the development and implementation of innovatee solutions to address recurring suport issues. My initiative-driven project skills allowed me to suport customer with account management, billing

related to product design or manufacturing issues. Education Financed 100% of college education via scholarship Northwood University Computer ScienceSkills ⦁ Hardware/Software Upgrades ⦁ Configuration Management ⦁ Cost Analysis ⦁ Information Protection ⦁ Systems Analysis ⦁ Technical Support ⦁ Data Recovery ⦁ Software Installation ⦁ Performance Testing ⦁ Customer Service ⦁ Application Support ⦁ Hardware Diagnostics ⦁ Account Management ⦁ Customer Success Management ⦁ Windows Operating Systems (Win10 and Win11) ⦁ Product Troubleshooting ⦁ Antivirus Software ⦁ Microsoft Outlook ⦁ Hardware and Peripherals ⦁ Technical Documents Comprehension ⦁ MS Office Proficiency ⦁ Technical Troubleshooting ⦁ Application Installations ⦁ LAN/WAN ⦁ Issue Troubleshooting ⦁ Complaint Resolution ⦁ Call Center Operations ⦁ DHCP/DNS Ethernet and Firewall Languages English — Native or Bilin...

custom themes to enhance website functionality, resulting in a notable 15% uptick in user interaction and bolstered customer retention. Led the development of a robust eCommerce platform on WordPress, resulting in an impressive 35% increase in online sales within the inaugural quarter. Delivered exemplary technical support and adept troubleshooting for clients, maintaining an outstanding 100% client satisfaction rate and solidifying numerous long-term partnerships. Frontend Engineer • Win Realty, Nigeria SEPTEMBERAUGUST 2022 Directed the development, maintenance, and optimization of user interfaces for the real estate application, resulting in a 40% increase in user interaction and a 25% enhancement

schedule. Project Document : Write and deliver product test plans, reports, user guides to clients and organize dev guides for internal teams. Customer Support : Assist 15-member online/on-site customer support. I was the 2 nd guard for reports. I give users user guides for troubleshooting and log diagnosis to track bugs. Lead users solve problems or dispatch on-site supporters based on analysis. Make sure the response in 2-hour online leading or 4-hour dispatching. User Research : Statistics of the monthly transactions, tracking the contribution of products and report to

features, enhancements, and optimizations. Conducted code reviews, identified bugs, and implemented fixes to ensure code quality and reliability. Software Developer Web Solutions, San Francisco, CA JuneDec 2018 Contributed to the development of XYZ's mobile app by writing clean, efficient code and implementing best practices. Assisted in troubleshooting and debugging issues, providing timely resolutions to maintain system uptime and performance. Participated in agile/scrum meetings, sprint planning, and retrospective sessions to drive continuous improvement and team collaboration. Education: Bachelor of Science in Computer Science University of California, Berkeley Graduation Year: 2016 Skills: Programming Languages

optimized, and documented advertising and marketing content across various social media platforms, including Reddit, TikTok, Meta (formerly Facebook), Twitter, and LinkedIn. Executed influencer marketing strategies to expand reach, create authentic brand promotions, and established effective advertising campaigns for broader outreach and engagement. •Managed and maintained marketing operation systems, troubleshooting existing campaigns, and ensuring the timely recording and distribution of clients' rewards. •Drafted, proofread, designed, and distributed both internal and external communications. This included visually compelling Google Display Ads, press releases, engaging blog posts, and posts across multiple social media platforms. •Maximized the use of the

Mohamed Raslan Software Test Automation Engineer Acting as Testing Team Lead at Atomica AI Mechatronics engineer working in the software industry as a software test automation engineer. A certified software tester (ISTQB CTFL, CTFL-AT, CTFL-MAT), Experienced in test automation, APIs, manual testing, and a lot of different tools, platforms & technologies. I have more than 4+ years of experience in testing, with +3 years of experience in test automation. Also, in my spare time, I managed to build and contribute to open-source tools that could help testers, like pytest-qatouch a python plugin