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response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation. Handled technical and general client inquiries, enhancing user experience via Intercom, email, and phone. Created engaging marketing content, ads, and videos to improve user engagement and brand experience. Directed social media and ad campaigns to expand brand reach in Taiwan and internationally

CHIU YEN WU ‧ Allison Wu E-commerce x Cosmetic OEM/ODM [email protected] Tainan ‧ Taiwan 1986/09/18 ●EXPERIENCE 2016, Nov. - now TS mall | E-commerce ‧ PM for cosmetics & skin care 1. Supplier management: To coordinate all supplier and guide them how to use our system. 2. Recruit new supplier: To recruit new supplier to join our platform. 3. Planning monthly plan for the platform. 5. To organize and develop Facebook's information. 6. To execute the daily routine job content. 2012, Oct