related to product design or manufacturing issues. Education Financed 100% of college education via scholarship Northwood University Computer ScienceSkills ⦁ Hardware/Software Upgrades ⦁ Configuration Management ⦁ Cost Analysis ⦁ Information Protection ⦁ Systems Analysis ⦁ Technical Support ⦁ Data Recovery ⦁ Software Installation ⦁ Performance Testing ⦁ Customer Service ⦁ Application Support ⦁ Hardware Diagnostics ⦁ Account Management ⦁ Customer Success Management ⦁ Windows Operating Systems (Win10 and Win11) ⦁ Product Troubleshooting ⦁ Antivirus Software ⦁ Microsoft Outlook ⦁ Hardware and Peripherals ⦁ Technical Documents Comprehension ⦁ MS Office Proficiency ⦁ Technical Troubleshooting ⦁ Application Installations ⦁ LAN/WAN ⦁ Issue Troubleshooting ⦁ Complaint Resolution ⦁ Call Center Operations ⦁ DHCP/DNS Ethernet and Firewall Languages English — Native or Bilin...
Data Entry Specialist or Customer Service Representative.
1ヶ月以内
and creating the tickets for service calls to establish billable hours, calculating fuel usage for outcalls and processing payments. I also handled minor IT needs of our customers via phone and e-mail. Became proficient in Microsoft Office particularly Excel, Remote Desktop software and Virtual Desktop enviroments in Windows 10. In my tenure I resolved customer issues in a timely and professional manner, frequently with first-contact resolution, leading to many maintaining their business relationship with the company for years to come. In April of 2011 I was promoted to Customer Service Lead. On top
Mike Garuccio I have almost a decade of experience in various virtualization environments with a focus on infrastructure automation for roughly the last three years. For the last year or so I have been working on automating service delivery at a mid-sized cloud infrastructure provider. Right now I am looking to move into a Site Reliability Engineering role with more focus on CI/CD and containerization. Systems Engineer Cleveland, OH [email protected] github.com/mgaruccio linkedin.com/in/mgaruccio Skills Platforms Linux Windows VMWare AWS(some familiarity
Ulric Taylor Chicago Information goes here Chicago, IL, USA https://ulrictaylorchicago.com/ Education Graduated 1993 University of Chicago Graduated 1985 Lamar High School Skills Languages