related to product design or manufacturing issues. Education Financed 100% of college education via scholarship Northwood University Computer ScienceSkills ⦁ Hardware/Software Upgrades ⦁ Configuration Management ⦁ Cost Analysis ⦁ Information Protection ⦁ Systems Analysis ⦁ Technical Support ⦁ Data Recovery ⦁ Software Installation ⦁ Performance Testing ⦁ Customer Service ⦁ Application Support ⦁ Hardware Diagnostics ⦁ Account Management ⦁ Customer Success Management ⦁ Windows Operating Systems (Win10 and Win11) ⦁ Product Troubleshooting ⦁ Antivirus Software ⦁ Microsoft Outlook ⦁ Hardware and Peripherals ⦁ Technical Documents Comprehension ⦁ MS Office Proficiency ⦁ Technical Troubleshooting ⦁ Application Installations ⦁ LAN/WAN ⦁ Issue Troubleshooting ⦁ Complaint Resolution ⦁ Call Center Operations ⦁ DHCP/DNS Ethernet and Firewall Languages English — Native or Bilin...
Data Entry Specialist or Customer Service Representative.
Within one month
and creating the tickets for service calls to establish billable hours, calculating fuel usage for outcalls and processing payments. I also handled minor IT needs of our customers via phone and e-mail. Became proficient in Microsoft Office particularly Excel, Remote Desktop software and Virtual Desktop enviroments in Windows 10. In my tenure I resolved customer issues in a timely and professional manner, frequently with first-contact resolution, leading to many maintaining their business relationship with the company for years to come. In April of 2011 I was promoted to Customer Service Lead. On top
Mike Garuccio I have almost a decade of experience in various virtualization environments with a focus on infrastructure automation for roughly the last three years. For the last year or so I have been working on automating service delivery at a mid-sized cloud infrastructure provider. Right now I am looking to move into a Site Reliability Engineering role with more focus on CI/CD and containerization. Systems Engineer Cleveland, OH [email protected] github.com/mgaruccio linkedin.com/in/mgaruccio Skills Platforms Linux Windows VMWare AWS(some familiarity
Ulric Taylor Chicago Information goes here Chicago, IL, USA https://ulrictaylorchicago.com/ Education Graduated 1993 University of Chicago Graduated 1985 Lamar High School Skills Languages
Word
Excel
Good Communication Skills
Part-time / Interested in working remotely
More than 15 years
University of Chicago
・
Political Science
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