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both web and mobile app manual testing • Documentation Business System Analyst • Innova Solutions Taiwan AugustApril 2024 Roles: SCRUM MASTER • Led Stand-up meetings and collaborative sessions for Taiwan Team and contributed to effective communication and teamwork. • Provided support to the Product Owner by facilitating Sprint Retrospective Sessions, ensuring continuous improvement and team reflection. • Involved in Program Increment and Iteration Plannings and Demo sessions. BUSINESS SYSTEM ANALYST • Partnered with Product Owners and Operations team to define and document business requirements, identify issues, and propose process improvements. • Facilitated Backlog Grooming/Refinement Sessions, ensuring: - 100% team alignment on

Danny_Teng DOMAIN KNOWLEDGE -Smart wearable devices / Smart medicine -Product testing and quality assurance process improvement. -Manufacturing product test program development. -Automatic tool development. -Graphical user interface development. -Robot arm system : ABB, Rotot Studio -Interactive Control : VISA, SCPI, GPIB -Supervised learning: Data Annotation / Data Labeling -Smart manufacturing -DevOps TECHNICALS SKILLS -Python / PyQt / Pandas / Openpyxl / PyVisa / Pywinauto / Crawler / FastAPI -VUE.js / PostgreSQL / Linux / Prestd / Docker / JavaScript -ABB Robot / Robot Studio / RAPID Taipei, Taiwan 工作經歷 Software Engineering Section

and Training • CreditEnable FebruaryPresent Handling training and quality of inhouse and vendor location Conducting trainings of new hires on product and process Classroom training and online trainings Developing and updating training programs for new hires Auditing calls and coaching associates on areas of improvement Initiating BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement

許晉源 Kidd Hsu|[email protected] 個性開放，善與人交往，全局思考與規劃能力強，擅長企業經營管理方面的整體規劃統籌， 宏觀視野充分，思考問題的角度、方式靈活，有原則性。 熟悉新創團隊的全發展流程與團隊建設工作，曾在各種不同類型的公司任職多

蘇庭恩 Lyndon Su 數據分析/系統分析/專案管理 Mobile：Email： [email protected] 工作經歷 Data Analyst Engineer 日月光半導體製造股份有限公司 • 2022/09 - Present Responsibilities 1 數據倉儲PM｜ 部門數據倉儲規劃& Data Pipeline建立 管理部門內部報表人力支援分配與規劃 2 數據決策平台｜ 建立採購員議

Derive business insights from Google and third party data to formula actionable plans to create business impacts. Work on international expansion strategies with top tier eCommerce clients, especially focusing on SEA region. DBS Bank- Corporate Strategy for Digital Innovations - August,June, 2018 Strategic planning and implementation, including system, process improvement and customer experience design. Responsible for ecosystem engagement to create innovative products for customer acquisitions and transactions. Collaboration with corporate financial solution team to deliver tailor made solution to customer as part of product pitch. Management of project/product development to deliver business impact

許進發 (Jinn-Fa, Jim, Hsu) 25+ years' manufacturing experience in 8 and 12 inch silicon wafer industry (Shin-Etsu Handotai Taiwan and Xuzhou XinJing Semicoductor Technology Co., Ltd.) specializing in plant startup of operation, organization, reengineering, facility and equipment maintenance, MES / EAP, and general management. 11+ years' engineering experience in telecommunications industry (Alcatel and AT&T) cultivating the capability of circuit design, process layout, cost reduction, yield and productivity improvement, system programming and equipment maintenance. Versatile experience, strategic intelligence, and skill at problem solving and management in the aspect of P