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孫書恩 Leo Sun 👦🏻 Seasoned marketing and customer experience professional with a strong track record of producing customer insights, crafting value propositions and marketing strategies for B2C and B2B customers. 👦🏻 As a motivated individual, I'm constantly looking for ways to improve myself, and value team collaboration as well as independent work. 工作經歷 Work Experience Marketing Lead(Analysis, Strategy, CRM) | Taipei Market Team | IKEA 12/2023-Present • Market analysis and customer insights: Analyze market trends and competitor activity, define local customer profiles and shopping behaviors within the Primary Market

Group AprilPresent Led team for effective collaboration. Specialized in requirements gathering, system analysis, process design, and vendor management. Oversaw vendor requirements and ensured diligent development supervision. Designed system architectures for operational efficiency. Senior Software Engineer • Jardine Restaurant Group MarchApril 2023 Maintained and optimized existing project and customer experience systems. Facilitated the reintegration of outsourced systems, resolving critical issues with limited resources. System Engineer • International Integrated Systems, Inc. MayMarch 2021 I analyzed requirements, designed system architectures, and efficiently allocated tasks for effective project execution. I played a pivotal role in planning and coordinating

Wan-Ling (Lyn), Chen CAREER SUMMARY 7 years of diverse data and AI experience in engineering and advisory roles across varied industries. Provided end-to-end advisory on data and AI solutions, covering data platforms, lakehouse architecture, data security & LLM. Led PoCs delivery, solution design, and workshop execution for clients' digital transformation. Managed data architecture across 70 global offices, demonstrating adaptability in complex data landscapes. Actively participated in projects addressing board portfolios such as data and AI, security, and automation. Achieved a 76.6% revenue boost through strategic volume monetization. Goal-oriented, curious

Karan bagolla Experienced Customer Service Representative with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Customer Service Representatives, Customer Experience, Travel, Customer Support, and Telugu. Strong support professional with a Bachelor's degree focused in Business Administration and Management, General from Osmania University. Hyderabad, Telangana, India Work Experience Technical Support • Multiplier AI Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. MarchPresent Customer Service Representative • Teleperformance Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod

— Robin Chunyen Chen A 5+ year experienced FAE/CSE in the SaaS and IoT industry looking for opportunities of CSE based but with programming related or pre-sales roles as well as CSE manager. Feel free to reach out if you happen to hunt the one. Taipei, Taiwan Education 成功大學 NCKU Systems and Naval Mechatronic Engineering •B.S. Poznan University of Technology Product Engineering •Exchange student program Work Experience Customer Success Engineer Linc 美商連科 • SeptemberPresent The mission of Linc Customer Success Engineer(CSE) is to onboard clients

Tomy Aryanto Nainggolan Customer Service Team Lead Jakarta, Indonesia I love to dig into customer problems and solve them with modern technology. I focus on delivering key outcomes, building amazing teams and quickly adapting to new learnings. I educate, refine and drive myself to be a better person - I am constantly learning because I never settle - I stay calm when faced with adversity - I focus on making high-quality decisions [email protected] tomyaryanto_Work Experience JanuaryPresent Customer Service Team Lead PT Aplikanusa Lintasarta Supervising and managing a team of Inbound Corporate Helpdesk Indosat

Eliot Song-Ren, Chen Customer Service Manager|ASUS|SaaS|Cloud 6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs. My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei，TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM and Customer Data Management Platform as a PdM And collaborated with four engineers and the customer service team