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Sandhya Rastogi- Srivastava ITIL - V4 Certified Change Management Professional @ BT | Operations Continuous Improvement Lead (OCIL) Kolkata, West Bengal, India Experienced ITIL certified Project Manager with a proven track record of successfully leading transformational projects. Demonstrated expertise in handling multiple projects and domains, with the ability to adapt to new technologies and challenges. Work Experience Change Management Professional • BT AprilPresent As a Project Manager at British Telecom, I am responsible for overseeing and managing projects to ensure successful delivery. I utilize my strong leadership skills and excellent communication skills to effectively collaborate with stakeholders and drive project

Test Scenarios and Defect Report. Work within development scrum teams using agile methodology. Collaborating with BA’s Education Oxford Brookes University M.Sc Digital Marketing •University of Kerala B.Tech Computer science and Engineering •Skills Testing Software Testing Test Cases Agile Methodologies STLC and Defect life cycle Mobile Application Testing Bug Tracking Bug Reporting Functional Testing Regression Testing retesting & Regression Unit Testing Intune Microsoft 365 Suite ITIL Microsoft Office Excel Languages English — Professional Hindi — Native or Bilingual Malayalam — Native or Bilingual Marathi — Fluent Certification ISTQB Foundation Level. Microsoft 365 Certified: Endpoint Admi...

Harshit Jamwal 5+ years of Service-now Developer experience in Service-now framework and Agile software development with ITSM, HRSD, ITOM, process with strong knowledge of ITIL framework and SDLC. Work Experience Consultant ll • Ernst & Young LLP Project 1: Anheuser-Busch InBev J ulyJan 2024 Description: Implemented End-to-end ServiceNow Discovery to streamline IT infrastructure management and enhance operational efficiency. Hands-on experience in configuring and deploying Discovery schedules for both on-premises and cloud environments. Proficient in setting up and managing Discovery for diverse cloud platforms, including AWS, and Azure as well as on

Atif Ahmad IT Analyst I Service Integration & Management A dynamic, team spirited performance driven professional having around 16+ years of rich ITSM/Finance experience. An ITIL Foundation Certified Professional. Worked on complete Service delivery and end to end Project Management for complete ITSM for ServiceNow suite related to various global implementation/ operational projects. Looking for a challenging opportunity in Transition, Incident Management, Change Management, Problem Management and Service delivery role. [email protected], India linkedin.com/in/atif-ahmad-425a76127 Work Experience IT Analyst I Service Integration & Project

Angel Dimitrov Ivanov Service Owner [email protected] LinkedIn Summary With more than 20 years of experience in the IT industry, I am an experienced decision-maker driven by data. I am certified in Kepner-Tregoe problem management, ITIL, Amazon Web Services, Linux, Microsoft, and VMware. My expertise covers various areas, including product and service planning, SLAs, SLOs, SLIs, project management, technical support management, and technical coaching. My main focus is on implementing DevOps and SRE best practices to empower IT teams in achieving their Key Performance Indicators (KPIs) and Objectives and Key Results

Infrastructure Foudations 2020 Associate Oracle Autonomous Database Cloud 2020 Specialist Certied SAFe 4 Devops Practitioner Oracle Database 11g : SQL Fundamentals Strengths Dedicated and responsible Flexible and easily adoptable Good communication skills Quick Learner Competencies I ncident and Problem management Application Support Customer Service Management Operations Setup Escalation management Test Management ITIL foundation Tools & PL Office 365 Microsoft Excel, Powerpoint, word Jira Confluence ServiceNow Windows server/Administration Active Directory Linux Work Experience SAWTEST, Lead Engineer, February 2021 ~ August 2023 Client: Microsoft(Qualcomm), Lenovo(MTK), MediaTek, Vivo , OPPO Locations: The Netherlands ・United States・France・Belgium・Germany・Italy・Spain・Poland Device acquisition

ELAVARASAN RAJA To leverage my expertise in Major Incident Management and Governance to provide exceptional technical support and lead root cause analysis efforts for a reputable organization. Seeking a challenging role that allows me to utilize my skills to drive process improvements and enhance service delivery, while also offering opportunities for professional growth| [email protected] | Tamil Nadu, INDIA. Career Highlights Click Here Major Incident Manager | JulPresent eTeam Infoservices Pvt. Ltd. (Contract to Accenture Software Solutions Ltd.) Provide major incident management support to a German multinational software company (SAP) in Bangalore