Strategic Customer Success
Governance programs, emphasizing operational excellence. Pioneered the "Account Save and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities. Directly engaged with leadership of top-tier customers to create tailored strategic account plans, enhancing communication and alignment on business objectives. Introduced data-driven models for customer health scoring, driving effective customer prioritization, and proactive risk identification and engagement. Established an internal SVP-level CX Governance Council for cross-functional collaboration and meeting retention goals. Executive Customer Success Manager • Citrix JulyDecember 2021 | Boston, MA Formulated and executed strategies to drive enterprise customers' successful outcomes
Full-time / Quan tâm đến làm việc từ xa
MIT Sloan Executive Education・
Mastering Design Thinking